The Panel Station — 3 months after redeeming, no voucher received

I exchanged my points for 2 vouchers on the 14th and 15th of October 2021. According to Panel Station, vouchers will be received within 8 weeks. I contacted them on the 17th of December 2021, Ref#: 5530758 with my inquiry and I was told they will get back to me with a response from their vendor. I never received any response after that. I contacted them again on the 29th of December and I was told I will receive my voucher before the end of December. No vouchers were sent and no communication from them. Today is the 27th of January 2022, 14 weeks since I redeemed my vouchers. I am worried because I have other 3 outstanding vouchers that I redeemed. I just need them to send me my 2 October 2021 vouchers and I will wait for the other 3 vouchers which are due to me in February 13-20.