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The Panel Station — Not able to redeem gift

I am trying to redeem a gift card from tps but it shows me dob is incorrect.
My correct dob is 26/07/1998 and I have been trying to enter it from last 6 months but it shows incorrect.
So basically i m stuck from 6 months and can't redeem anything from tps.
I have reached to tps over the mail but they sent me auto generated email which doesn't help me.
So finally i have raised an complaint.
You can reach me out at following mobile number and email address:
[protected]@gmail.com
[protected]
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What happened??? Its unresolved or not??
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    Building 2A, Aster-East Tower, Lower Ground Floor, Embassy Tech Village (Formerly Vrindavan Tech Village), Marathalli - Sarjapur Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka, India - 560103
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