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The Panel Station

The Panel Station — Not able to redeem my points helpdesk doesn't help

Address:The Panel Station Building 2B, Tower 3, 7th Floor, Embassy Tech Village, Marathalli - Sarjapur Outer Ring Road, Devarabeesanahalli, Bangalore-560 103

I tried redeeming for 2 months. I tried in new updated app and website both. Each time after giving my DOB and confirming the voucher this message shows.
" An error occurred while processing this request. Please try again and if the issue persists, please write to our helpdesk who will then assist you with the resolution. "
I mailed them100 times. Every time they replied with the process of redemption and saying their concern team confirms there is no problem.
They are not even reading the mails. They send same auto generated replies again and again telling concern team confirm there is no problem and process of redemption. They don't want is to redeem the amount after giving so kuch time and effort and collecting points they just don't want us to redeem. They are thef.
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We need to lodge a formal complain unitedly against The Panel Station immediately
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    The Panel Station Phone
    +91 80 4178 5814
    The Panel Station Address
    Building 2A, Aster-East Tower, Lower Ground Floor, Embassy Tech Village (Formerly Vrindavan Tech Village), Marathalli - Sarjapur Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka, India - 560103
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