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The Panel Station — Not receiving survey since 1 Year. Also Cant Redeem The Points.

I am not recieveing survey though I am eligible for receiving survey as I met the criteria. Also the reward points do not increase from 2709 as no survey is recieved. I wrote several time to panel station that "Please let me reedem the points and then I will delete my account" but they dont hear my request. They always reply that the survey is assigned automatically. But I dont think it is possible that I do not receive a single survey for more than a year. Requesting you to look into matter and do the needful please.
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    Building 2A, Aster-East Tower, Lower Ground Floor, Embassy Tech Village (Formerly Vrindavan Tech Village), Marathalli - Sarjapur Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka, India - 560103
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