The Panel Station — Points redemption

Address:1 Villa Prive , Cornelius Str., Weltevreden Park

I have been trying to redeem points earned for 3 months. My e mails are ignored. Now, when I attempt to redeem points I am advised that my cell phone is a duplicate? Duplicate of what?

I can only believe that the panel station is, in fact, in financial difficulty, and cannot afford the cost of redemption.

This being the case should thay not be honest, and say so. This would save me a lot of time and frustration
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    The Panel Station Phone
    +91 80 4178 5814
    The Panel Station Address
    Building 2A, Aster-East Tower, Lower Ground Floor, Embassy Tech Village (Formerly Vrindavan Tech Village), Marathalli - Sarjapur Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka, India - 560103
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