The Panel Station — redeem pin

I have been a member of The panel station for a while now amd completed a few saveys.
I haven't redeemed any points yet but I have been trying to redeem my 3000 points and the system keeps saying, Pin sent successfully
But I do not receive the pin, I have tried more than 10 times
I tried using a different phone number, but still I do not receive anything.
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I have more than 3000 points but I have the very same problem of being unable to redeem my points, no pin is sent to me, I tried more than 20 times but still nothing!! After all my time and energy doing the surveys, why can't I redeem my points as I have more than 3000 points???

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