I made a booking request for a stay at Kaziranga Resort in December 2023, spanning four nights. However, after a frustrating 17 days of numerous email and phone exchanges, I was informed that the resort was fully booked during my desired dates. I was advised to consider a visit after February instead. My primary concern is the prolonged delay in delivering this disappointing news. While I understand that the dates, I initially requested may not have been available, I couldn't help but notice a significant lack of efficiency on the part of the member coordinator. I took the initiative to forward my correspondence to both the Customer Relationship Management (CRM) team and the General Manager (GM). Regrettably, I didn't sense a considerable degree of seriousness in handling my request from their end either. In my attempt to contact the member coordinator by phone, I encountered the perpetual issue of his line being persistently busy. Subsequently, I had to resort to reaching out to customer care executives, although it regrettably required a certain level of persistence on my part to prompt a response to my emails. It was only after nearly three weeks that I received a formal regret email. I strongly believe that it might be in the best interest of the resort to consider replacing the member coordinator team with the more efficient marketing personnel who are responsible for selling memberships. Their track record suggests a higher degree of efficiency in handling customer requests.
