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Travelchacha.com Complaints & Reviews

3.3
Last updated Apr 20, 2017
Complaints 54
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35
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+91 99 9930 3030
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Travelchacha.com Head Office Address

306, Namdhari Building, D.B.Gupta Road, Karol Bagh
New Delhi
New Delhi District
Delhi
India
110005

Travelchacha.com reviews & complaints(54)

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D
Diana Dsouza
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Refund of a trip amount - 6 lacs

Address:New Delhi, Delhi
Website:www.travelchacha.com

We had a trip to srilanks with 20 family memebers.. All the payments were done before the trip and suddenly we found that the hotels and our flights were not booked. we had to pay the additional amount ourselves and travel and stay in the hotel to avoid embarrassment.

Travel chacha ( Ms Anu/Mr AMit / Mr Ajay/Mr Sanjay ) all were aware of this and since 2 years they have been playing hide and seek with us.

We...
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A
Ashish.Rajan
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Terrible Experience with Travel Chacha

Address:New Delhi, Delhi
Website:www.travelchacha.com

I had booked my Honeymoon Package in January 2016 through TravelChaCha by making all required payments for flights and hotels. The booking was all confirmed through emails but the day before travelling the agency calls and informs me that the hotel booking is not confirmed and try to sell me cheaper low quality options / alternatives to make money. I called the hotel directly and they said the booking is already confirmed but the agent needs...
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D
dipu1234
from Mumbai, Maharashtra
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Travel to hong kong and macau

Website:travelchacha.com

We had booked from travelchacha.com for our hongkong-macau and shenzan trip. On the day of the tour, they cancelled shenzan trip citing visa on arrival problem which was false and added some more days in hong kong with add on. They told that the money which we paid was sufficient and no extra money was required. But when i landed in hongkong, i got a msg that i have to pay extra and when i return back to india, they will refund. I pleaded...
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D
Dheer159
from Bijnor, Uttar Pradesh
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Refund Not received from last 3 years

Address:New Delhi, Delhi, 110005
Website:www.travelchacha.com

Hi,

I had booked my air tickets through travelchacha from Delhi to chennai in JAN-2013, but the booking was not confirmed.

I have been following up with their customer care by writing emails, phone calls, letters, but haven't got any postive results from them:

Following are the details:

booking id - AWVYPU
Booking date- 30th jan
journey date- 10th feb
flight...
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A
ap2306
from Chennai, Tamil Nadu
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International holiday trip - refund

Address:New Delhi, Delhi, 110005
Website:www.travelchacha.com

I had booked a travel for my family (3 ppl) to Hongkong(26th Dec to 29 Dec 2015) and after the payment was done they started ignoring me. They had sent fake tickets showing our travel to Hongkong but when we checked on the airlines page, we realized that the tickets were just blocked and not booked.
We paid 2.3 lakhs for airport to airport pick up & drop, 5* hotel in Hong Kong and Disney land, complimentary lunch and dinner for 3...
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D
dsthegame
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Refund

Address:New Delhi, Delhi
Website:www.travelchacha.com

I had booked a travel for my family(3 ppl) to Maldives(29th Sept to 3rd Oct 2015) and after the payment was done they started ignoring me.They had sent fake tickets showing our travel to Maldives but when i checked on the airlines page using the PNR number it showed that my wifes ticket was missing.Then the agent Anu Arora was highlighted about this then she issed a seperate ticket for my wife. Then one day before the date of travel she calls...
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Address:New Delhi, Delhi

Bad experience with Travel Chacha...recently book trip for Kerela for my Parents.Agent kavita confirmed the hotel (paradise resort for kumarakom) details, i got a soft copy of hotel voucher as well but when my parents went there they told that no booking is done with them, i called the agent and got to know that in-spite of deluxe package booking is changed to some cheap hotel with very dirty and small rooms (Hotel lake palace).We don't have...
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Address:New Delhi, Delhi

I booked a tour package with them for my family from US. My agent’s name was Anu Aurora. Initially she was good and provided all the information requested and customized our package etc. But after the full payment was made, she became very irresponsive. She had excuses for every delay in her communication. She kept me in so much stress by not sending me tickets in a timely manner and vouchers for sightseeing until last minute. This was...
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With regard to our Singapore tour last June 2014 from Muscat, it was total disaster. No words to explain our problems and worries. Totally unprofessional. Apart from service we have to get back our money from them, they have been promising me since one year but no response. Due to their negligence we were forced to buy our Air ticket from Singapore to Kaulalumpur which they promised will refund to me after tour. The amount is approx Sing...
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L
Loka Nadham
from Hyderabad, Telangana
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03 Countries magic from Hyderabad [CHQ0056012]

Address:Hyderabad, Andhra Pradesh

I would like to inform you that I had made all the payments for 3 persons @ Rs. 57500/- from hyderabad package. And Rs. 74000/- for 2+2 persons from singapore package. The total amount paid is Rs. 246500/-. Please give the acknowledgement for the same. I would like to inform you that please give me the confirmation for the following and give me the final confirmation guarantee to process the payment. Trip : Trip to Singapore, Malaysia...
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P
Paras1231
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fraud, Unprofessional and Untrustworthy

Address:Karnataka

I booked a tour for me and my wife with them for langkawi,Malaysia. They knew we are a couple, then too they booked me and my wife on different flights. It was a struggle on that day when I started calling them over and then only shouting on the top of my voice got me the same flight as my wife.
These didn't care about checking on my initial tickets and when I was on my way back from Langkawi I was told at airport that my return...
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G
gitidas
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

flight cancellation not refunded

Address:Bangalore, Karnataka

I had booked a flight ticket from bangalore to guwahati for 5sep ,2012. however I cancelled the ticket on 3sep,2012. I was promised within one month I will get the refund to my credit card as the booking was done online through credit card.but till now I have not got the refund and I am paying interest on the credit card every time.i call them daily and a person from accounts name-dharmender singh, tells me that it will be done within 2 days.but...
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M
mohtamayank
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund Amount

Hi,

I have made a booking form Travel Chacha from Hyderabad to Delhi on 4th of September and since I choose wrong dates while booking the tickets I made an immediate cancellation. I got to know that my ticket has not been booked and in that case I am entitled to get full refund and even I have received a mail from Travel Chacha that I'll be getting full refund in 2-3 days time. When I contacted them after a week of getting...
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S
Sanjaym80
from Bengaluru, Karnataka
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Non-refund on cancellation

Address:Bangalore, Karnataka

I had booked tickets on Travel Chacha.com on 14 Aug 2012 but till 16 Aug 2012 they were not able to issue me tickets. So i cancelled the tickets and was conveyed that amount would be refunded to my account in 3 working days. But almost one month down the line the same as not happened. Call to their customer care resulted in only one answer that due to technical problems money was not refunded and every time they promised to pay in next...
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K
kadiyaladp
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not refunding the ticket money of Rs.25,305/- from travel chacha

Address:Hyderabad, Andhra Pradesh

Dear team,

I have booked my ticket on 10th April, 2012 with travel chacha and approved by them. (please see the below acknowledgement from travel chacha.com). But on 11.04.2012 they sent a mail that transaction was not successful due to technical error but they have deducted amount of Rs. 25,305/-.

After a lot's of request with make travel chacha, still they are not refunding my amount, and almost 24 days...
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F
Francis.Pereira
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

airline tickets not provide and money was not refunded

Address:Pune, Maharashtra

Sir,

I Francis Pereira had booked a airline ticket from Travel Cha .com .The PNR for the flight ticket booking under the reference no. AWLJMY .
The Booking was done on March 1st , The Ticket was form Pune to ranchi on the 17 th march .
They failed to give me the ticket as there was a tecnical error from thier end . They had promised me to refund and reverse the amount back to your credit card within 2 working...
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I
irram.sherwani
from mmm, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No refund of Money from more than a month

Address:Mumbai City, Maharashtra

I had booked two tickets from Travelchacha.com on 23/1/2012. Airline refrence number AWJDCU and AWJDCN . After booking the tickets i did not receive the ticket copy upto 2 days o my email address then seeing that i callup up travelchacha.com asking for my tickets . They told me that due to some technical fault at their end tickets were not booked at all. Then i came to know from my credit card bank that they had already claimed tickets money...
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M.S.NAGAR
from Tijara, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund of money of unbooked tickets

Address:Delhi

I have booked two tickets from New Delhi to Portblare through travelchacha.com portal on 08.02.2012. Details are as follows :-
1. Date of booking :- 08.02.2012
2. Destination :- New Delhi to Portblaire
3. Date of Journey :- 20.05.2012
4. No of Passengers :- 06 ( 4+2)
5. Booking referance No :- AWKSED & AWKSDP
6. Amount deducted through netbanking :- Rs 28508 & Rs 14254 respectively
7....
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S
Subhadeep Bhattacharjee
from Panaji, Goa
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Travel Chacha Not Refunding Money

I have been at the receiving end of the TravelChacha who haven't refunded me my money. I had made a flight booking for my cousins from Guwahati to New Delhi vide Booking ID - AWISCD. A sum of Rs. 8618 was deducted from by HDFC Bank account via Order No.TCF-[protected] which was CCAvenue. However they couldn't process the ticket from their end due to some server issues. On 23rd of January they agreed to issues be a full refund within...
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Address:Bangalore, Karnataka

I booked a flight ticket from Bangalore to Chandigarh on 1st Nov through travelchacha.com but it was not confirmed as the rates were increased thereafter. I got a message from travelchacha.com that the ticket is not confirmed so i asked for a refund of Rs.4886. They said it will be processed within 2 working days but it's been more than 20 days now and my amount is still not back. i tried calling them many times and was told everytime...
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