The Professional Couriers Complaints & Reviews

Hi,
This is to bring to your notice that i have been trying to identify, where my courier is but unfortunately i am not able to do so.

The courier no. Kmr2911460 has been dispatched on 14th august 2017 by e. Vittal from r. K colony thimmapur to ghaziabad (U. P) and it was last updated on 16th august 2017 where it was dispatched to new delhi. Since then there was no update on your online portal about this courier.

Its been almost 10 days and i am still waiting for my courier. I tried to call on number mentioned on courier receipt ([protected]) there was a lady on call who was neither helping me nor trying to listen me again and again i am only getting time to give her a call back.

I also tried to call your delhi office on number[protected] and came to that even they don't have any idea about the courier.

I seriously got frustrated and feeling helpless. Kindly take this on priority and provide information about my courier as early as possible. Show some professionalism against work and try to treat your customers kindly.

Also you should get back to me as early as possible else i will take it to legal.

For reference please check the attached screenshot of website tracking and receipt.

Thanks
Suneet shukla / puneet shukla

Iam from bangalore. Company name:phoenix interactives no.177/26, 4th main rajajinagr industrial town bangalore-560044, got a call from professional courier magadi road branch they asked for exact lamdmark i directed them and they say it is always closed i told them my working hours is from 9 am to 5.30pm but they say they can only deliver after 6pm, i said no problem make the delivery tomorrow between the working hours but they insist that they will only come after 6pm and we had an argument after all this when i said i am gonna complain they said go do what ever you want and they will send back the courier reason door lock. This is the kind of customer service you have. What will you do about this.[protected] this is the number i got the call. My contact number [protected]./mail id [protected]@gmail.com

My waybill no : pro5774355 from salem to ahmedabad. The courier was send on 16.08.2017, but till date i didn't get my consignment. While tying to track my consignment through their website it still show booking completed by no further updates are there. While trying to contact their customer care i didn't get proper response over there. I think i will get proper response from here.

Hi,
I've sent my courier to pudukotti on aug 11. The courier is not received for 1 week and i asked customer they said, it's delivered to pudukotti but there they say, it's not reached here.
Last friday aug18, one of the representative saying the carrier is lost somehow.
They, not even apologise for this and not given a correct reason.

I've sent some important document in this courier and i can't reapply it,
Kindly do the needful asap.

Date of the incident: aug -11-17
Invoice number: rpt:3097370
Contact number: [protected]

My sister sent a courier from giddalur to hyderabad on 3rd august and as per their website tracking system it reached hyderabad on 4th august. Till now (19th august) i have not received any parcel. I am calling them daily, everyday they are saying today they will provide that parcel. But till now nothing has happened and the company employees are not at all giving the correct reason and taking very rudely.
I raised complaint in their...

7th aug 2017. My cover sending to coonoor to coimbatore but to day date 16th aug 2017 now only not send it my cover. What reason and where is my cover. I'm work at the professional courier. And that is my cover is a not sending please immediately search my cover and please hand our that person. Immediately my pod number is 1238215 (Coonoor to coimbatore)

I have booked a parcel on 8/8/2017, with an amount of 1050. Rs to the baddi in himachal pradesh. But still the parcel is not yet reached the destination. I have called to the customer care also but it was an worst response from your side.
This is not a professional way of business.

If you are not able to deliver the parcel intime means then why you are taking an order from us & y are u wasting our time also.

Immediately provide me any information about my parcel where it is now.

My consignment no is blr[protected]
Booked on 8/8/2017 to the baddi in himachal pradesh

Dear Sir,

We have sent a courier from Dombivali to Bangalore on 08th AUG 2017 and today it's 15th AUG 2017 and still the courier has not been received at the delivery spot. On asking to the local professional courier branch of Dombivali, they have informed us that the courier boy have reached our address three times and returned back leaving a note out of the house to pick up the material from the bangalore local branch. However, in the last seven days, no professional courier boy has come to delivery spot, as confirmed by watchmen of the locality and also considering the fact that some one was always there in the house and was never locked. Thus the courier boy lied to their office stating he came three times to bangalore house and returned back. We had also given the contact number of source and destination to which he could have contacted, but courier boy didn't bother to contact any one o[censored]s. Even the letter note that courier boy has said to be left by him was not received by us.

This is a clear hypocrisy and lie, which has resulted in delay of more than 2-3 days which is not at all acceptable.

You can go through the below details of the receipt for tracking purpose . Even we tried tracking the courier through tracking number given to us, however we are unable to track through this number .

Refer below the details:

ORIGIN: DOMBIVLI/BOM/MHR
DESTN: BLR

TRACKING NUMBER (DBL NO: [protected])

BRANCH PHONE NUMBER:[protected]

DOMBIVALI WEST -PIN CODE-421202

Request you to take a strict action on the above mismanagement and irresponsible action of the professional courier service.

Regards,
Vighnesh Kamath
Mob:[protected]
mail id: [protected]@rocketmail.com

Hi this is lalita i have booked a saree for my customer who live in geetham university vizag. It was dispatched on 19thjuly nd in tracking it mentioned that 22nd it was delivered but door was closed. Its a university how door wil b closed #######. From 1st onwards i m go on following up the people in the office they are playing games with us. Today it today it wil deliver daily i the same thing happening. Today i am called her 55times sometomes the call is waitiing and when it rings she is diaconecting the call. [protected] this is her number i dont knw her name. How rudely she was answering the call. Doing a proffesional job being in a service sector; is this the way they behave with the people who came for a query.
I want action in this
[protected] this is my number.

I sent the 7/8/17 from chennai. Till now it has not got delivered in hyderabad.
Its very important parcel and has to be reached soon. I want my parcel to be delivered atleast by today. Just because it will reach soon, I sent it through Professional Courier, but still I am facing this issue. Its more than a week which means 6 business days. Please try to send it by today.

Dear sir/madam,
My courier number: bcm753652. On july31st the cover was submitted in professional courier services at bhadrachalam branch (Ts) for to dispatch at rajahmundry... But till date the cover is not received... I am following everyday but the rajahmundry (Andhrapradesh) branch people are not responding properly and they are not even lifting our phone too... Its almost 10days and dispatch is not happen... That cover is very important for as company documents are in the parcel and i have to submit those documents asap in our office... Please do respond and resolve my issue...

Hi,

I want to register my complaint against delay in my courier.

Last month July 27th my courier has been dispatched from Titan Surplus Nager coil, Tamilnadu through Nagercoil professional courier services to whitefield Bangalore.The same has been delivered to Whitefield office on 28th July.

But I have not received my courier till now.I have been calling nagercoil main professional courier branch and Whitefield branch for past one week to enquire about courier status. I am fed up about your services.Your delivery service is totally unprofessional and don't know how to treat the customers.Everytime they are saying we will deliver today..It's been more than 10days since the courier dispatched. Can someone Atleast check the status and reply to the mail at least.Today I went to Whitefield branch and waited there for more than one hour.. Customer care manager said there is a server problem and can't track the status of the courier... Delivery boy has delivered the courier to my friend on 29th July.with out my knowledge how can they deliver the courier ? I asked the delivery boy details and they said he left his job. I asked for the delivery receipt. They couldn't find that also...Now they asked me to wait for 2 more days to find the receipt.Am totally frustrated about their customer service.whitefield branch has no proper communication medium..The phone is dead.. Computer with no internet connection.. Unfriendly receptionist..My courier has 3000 worth thing. can u someone help on this

I was send cylindrical glass 40pcs in 3 seprate packs with paid transportation charges 1400rs. delivered late and when vender get the parcel so it was fully broken.
very big loss of money and time.
Please i request you to take any strictly action against this corriour company.
Airway bill no. DEL[protected]
ORIGIN. DEL 5
THE PROFESSIONAL COURIERS

My sister has sent a sugar and bp tablet for my mom through professional courier. Consignment number - vpm 2645020. She stuck the parcel with glue and sent. When i received it was stapled. And 40 tablets was missing.

First of all i have received the parcel so late. (After 12 days from the date of dispatch)

I am really wondering that you have unprofessional staff who even steals the tablet.

My courier no is. Kta873104
I had a worst courier service experience with pune, kothrud branch. There is no saficeint staff available in office. That's why i received my parcel after 15 days. When only i personally go to there office. They received my parcel on august 2nd & didn't send me because lack of delivery boys they also didn't even call me for this. Available staff is so arrogant. Iam totally disappointed with this courtier service. I suffered from so much mental tourcher & weast my so much important time in this case.

To maaro, maaro-crm, maar-mkt

The consignment no.17146698 dated 03.08.2017 booked from palakkad is received on 05.08.17 evening 0610pm delivered by mr. Eswaran of Arumbakkam professional courier branch. On receipt, we expressed our doubt that the consignment is in a damaged condition. After verifying with the branch office, we were asked to open the box in front of the delivery staff. On opening the box, the aquarium sent was found in a completely broken condition.

We have paid Rs.700/- as courier charges for this consignment and declared Rs. 3000/- as the cost of the consignment (Aquarium). reuqested for compensation on the cost of the product and the courier charges paid to deliver this product safely. It is to be highlighted that the same item was transported very safely from Dubai to Palakkad without any damage, and the courier company in India which claims to be reliable and reputed couldn't deliver the same item in proper condition.

Raised a complaint on 5th regarding this in your website and received compaint CRM181636 for AWB17146698.

Way No. NDA2622228
Booked on 12 July 2017 from Noida city.
Consignee: Aniket Hinge, Nashik city, Maharashtra state.

Above mentioned courier not delivered to me. Visited 3-4 times in Local Nashik office but Local office guy not co-operated, Talked in rude language, very unprofessional behavior faced in Nashik office. And the guy said in we have not one courier in our office, we have a lot of bunches, We can't deliver personally to every customer. "You checked online and talk to Noida Office, we can't help, do what ever want to do". This is a behavior about that guy.

Website showing dispatched to Nashik but Still, I have not received my courier.

Request to you please check the courier status and please let me know the status.

Thank you

Dear : sir/madam,
I booked one parcel from. Pune 06.08.2017 consignment no : ixm[protected]
Cus. Name : bhavna gurnani, (Ph : [protected])
Address :. Bk no: 1014 section: 23 near: reliance digital ulhasnagar: 3 pin code : 421003ulhasnagarthane-421003maharashtra
Still customer not received, pune customer office office person told me that parcel is damaged
My parcel value : rs – 1033+125 (Courier charge) total : 1158 inr

Sir/ madam,
I requested Axis bank to issue the cheque book on 1st August. They have sent me the sms message on 3rd August from Axis bank stating that they have dispatched the cheque book on 2 nd August at 12.00 pm. Till today i didn't receive the cheque book.
This is the second time i am facing from ur courier.
Please take action very quickly about it and I am givng in writing about it to the concerned branch of the bank ( Axis Bank, Kadakpada Branch ).

I've sent insurance claim form from chennai to pune on jul 31. But its not delivered and showing the status as "despatched to pune - thergaon". My claim forms needs to be submitted within 15 days to insurance company. But you itself has taken almost 8 days now. If its not submitted on time, my claim requests will get rejected. I've called and informed authorities from the professional courier, and raised complain also. But no action has been taken place. If you are not able to deliver return to me asap. I'll find some other ways. Dont be irresponsible.

Consignment no: maa[protected]
Complaint no: 347430