The Professional Couriers Complaints & Reviews

To,
The Consumer Forum
Dist Karimnagar
Dear Sir,
We booking document cover courier to Bits Pilani Hyderabad campus at Professional Couriers Peddapalli office with consignments note number PDY327153 on date:[protected]. but today[protected] i will track my consignment that is till now in Thirumalgiri Hyderabad then i call to thirumalgiri Professional Couriers office, they answer giving answer weekly once can delivery. when I booking time Peddapalli Professional Couriers tell to me they can delivery with in 2 days but till now not at delivery. I also call peddapalli courier office, that people giving reckless answer. About this I will loose my reputation at Bits pilani and also suffer mentally kindly give me justice.
Thank you sir

We had sent a letter from Koparkhairne branch, Navi Mumbai to Pune on 6th September. Bill number
KUR[protected].
The letter has not reached the receiver till date. The letter contained my invoice for services rendered for which the receiver had to make payment to me.
I am now stuck up for the need of money and unable to pay money to my contractor.
This is a serious lapse & will force me to go to consumer court.
I had checked at your branch on 12th September but till now, I have not received a satisfactory reply.
Kindly ensure that the letter reaches latest by today evening & with feedback to me.
Paresh Joshi
P. S. The letter was addressed to Roshan Kancha .

Dear Sir,

On 4th September Lt. Colonel Sandhya V Nair made a shipment from Delhi to Alleppey Kerala for Onam. Till this time we are getting false commitments on delivery of shipment. Mr. Tapan Kumar ([protected]) Delhi is the responsible person for this shipment. It was extremely urgent to reach alleppey before onam that is why we haven't waited for fedex till 5th September 2016.

Kindly take immediate action to resolve it.
Thanking you,

Santha S Panicker

Dear Team,
I sent a parcel via this Professional courier service on 03 Sep with AWB # BLR75809881. Parcel is still not delivered to the consignee. It was sent from Bangalore ( HSR Layout) to Dindigul. I called the customer care / Courier office several times to inquire about the status. So far no positive response from them. In Courier office they are saying, Manager is out of station so I need wait till Monday. I am really not able to understand the linkage for a parcel missing and Manager out of station. Because of their sloppy work, I lost a customer as well as 2000 worth of hand made products.
The same situation happened to me during July for me. That time they told really sorry, this wont happen again, we will assure you. I didn’t not take any action just because that was my first time. But this time I am not going to leave this case as it is.
I will wait till tomorrow, if I don’t get any positive response or if they are not able to track the parcel, then I will proceed legally and will fight till I get justice.
Think before using their services.

The most unprofessional couriers.

None of their customer care numbers work.
their employees have not ethics. they have no respect for their job as well as very irresponsible. they showcase no accountability. they also have no way to track a package. i wont be surprised to know that they sell these pacakges and not deliver them

they should be banned in India for betraying others.

Dear Sir/Mam,
You Agent Team Members are charging differently for couriers sent to the same office. Most of your Agents offices at different areas are charging at various rates as they wish and which are not applicable. Kindly we request you to scrutinize your own agent teams & to advice them to charge the Nominal/Applicable rates at all areas.
Regards,
V.UMASHANKAR,
[protected],
HARIRAJ POWER SERVICESS,
SALEM,
TAMILNADU

Dear Team,
I sent Three courier through this company on 29/8/16 from Noida to Bulandshahr, Jalesar, Bijnor. These all sites are in U.P only.

I have never seen this kind of worst service. After 6 days my clients are still waiting for their documents. What should i do???

If they don't have services in rural area then why they picks the documents for delivery.

I am just requesting to this company Please send back the couriers to me.

PFB the courier details:

Bijnor(NDA3230115),
Jalesar(NDA3230121),
Bulandshahr(NDA3230118).

I have sent very important document via courier on Monday(29/08/16) from banaglore electronic city, it reached pune by yesterday(31/08/16) noon. But still it is not delivered to Capgemini and the person asking rupees 200 for today delivery.

Highlight here is blackmail, person reached capgemini gate and asking to pay 200 rupees via your friend else he will not deliver. I said no, then he took back to office again his cell no:[protected]

Another guy from same office [protected], every time he is saying my sir not yet came call me after 20 mins, till evening same response.

Then i called to Pune office [protected], the girl spoke with me and i took that guy also in conference call but he didn't listened. He just dropped the call and took back my courier to his office again without delivery.

Else he will deliver the same by late by next Monday.

I have never seen such worst courier service in my life time, if these is the case please charge high during booking and delivery it in time. Don't play with people time and stress. From yesterday am keep on following up but no proper response.

If you cant delivery in proper time, please let us know during booking itself.
We will proceed with rest of the service.

The courier is out for delivery on today, 30/08/2016, from 'the pragmatic wealth ltd.'
The delivery address was:
Shehin zubair mk
Manamakkavil house
Angadi po
Palakkad dt.- 679552
Cont.- [protected]
Your delivery man said he won't deliver to my address and do not call during delivery.
He called me morning for delivery of evening.
His contact number is [protected]. the behaviour of the man was arrogant and rude.

Dear team,

1 packet is dispatched from gurgaon to fatehabad as on 20/08/2016 but till now i have not received the packet. This is a very cheap service of company. This packet is very urgent.

I had a talk with gurgaon regional office they checked online and confirm the packet is returned to gurgaon. Nobody replies why returned. Now confirm who will bear loss which accured due to packet not delivered.

Regards
Sahil jatana


[protected]

Hi i couriered my product on 23/08/206 from Mumbai to Delhi-42 near Delhi branch today 29/08/2016 product is not deliver when i try to spoke with the Delhi branch hey just say toady wil do today wil last 2 days.worst services i ever seen. if encase my product got damage or misplaces ill charge from them professional courier delhi branch number is- [protected]
my product tracking number is-VPL[protected]

Pathetic people and pathetic services by there dbl-dombivli branch people my courier of rakhi was given to them on 10th which was not yet deliverd and there people are waste not providing proper information on calls. And never received a phone properly my name is krutika. Please put better people to help customers. Will never courier from there again. Waste of money ant time

At bharanikavu kollam denying to delivery my courier at ghss poruvazhi. They tells the addressee to come and collect from your centere. The attitude was very adament. The addressee is a teacher working with that school only. How she come and collect. Is this is the right way of courier service. Its very bad.. Pod no. Klm[protected]
Dated 25/08/2016

I sent rakhi on 5th august from govandi office to mathura. The address had the proper pin code.
When i enquired on 13th, came to know that it was misrouted to moradabad.. (How..???). Moradabad center sent it to delhi for further forwarding. And after that it was not traceable from that day onwards till 18th (Rakhi). No one had a clue and they were just giving useless answers that madam you call customer service or call that office where you booked. The booking office saif, call customer service.
Now, they have returned it back to mumbai (Why..? Who told them to return?)
I have not yet received it.

Now, rakhi is over and i have recovered from he incident, i can write about it.

I am highly disappointed about the issue and the way it was handled. Learning for me that never use professional courier or expect the unprofessional way of dealing things.

Major points:
1. Even if it was misrouted, there was enough time to put it on proper path but there was a laid back approach by all the centres.
2. Customer service does not answer calls
3. The staff is not trained, they ask what is your issue, will ask for docket number and then will say 'ek minute' and transfer the call to another person. She will again ask the same questions and say 'ek minute' and then again transfer the call.
4. No reply from head office, i was told within half an hour a reply would be given
5. No co-ordination, each centre blames the other one.
6. No proper information about their policies.
7. Some one from head office asked me, ' where is mathura?' can't believe the people in courier company can be so ignorant.
8. Booking office does not know that they can look up for a pin code on internet.. And help the customer if the pin code is not mentioned.
9. One centre told me there is no electricity, nothing can be done for that day.. At 2:00 pm
10. Customer services promise to call after 1 hour and they leave for home half day tp prepare for celebrations...

I can go on and on about this issue.

At this point of time, i want my courier to be returned and i need an explanation for non delivery.

Hi all

Myself sent a parcel via professional couriers on august 12, 2016 at around 1pm from chennai to trivandrum.

Professional courier tracking number maa[protected].

The weight of the parcel is 4.7 kgs at a good courier cost.

The parcel was supposed to be in trivandrum by 18th august morning, or worst case 19th august morning.

It has been 10 days since the supposed delivery day, yet the consignee have not received the parcel.

Their tracking info showed parcel is on transit, but from there on to trivandrum.

Still the parcel has not been delivered to trivandrum and we dont know where the parcel is and how to proceed further.

They have carelessly handled the parcel and come to know parcel has been damaged from someone...

Uneducated girls picking calls in the chennai and trivandrum offices who doesnt know how to talk with customers...

They never track my courier in fact i only need to call on different no's and i am not getting any answers.

For the regular customer they never have courtesy to call back again...

Worst worst worst stupid service from professional couriers and we have never seen this type of service in my life.

Reall *ing shame on this...

Pls pls pls change the name of professional couriers first.. its not professional and its lethogical courier services.

The courier item was send to Trissur Kerala from Bangalore on 18th up on promise that it will definitely reach to the addressed person on 20th Saturday. I availed Pro Premium fto make sure that it reaches in time. The package was to some one in Qatar, and was addressed to a friend in Trichur who was travelling to Qatar on 22nd Monday. The Item only reached the main depot in Trichur on 22nd morning, by then my friend had boarded his flight. The loss worth delivering the parcel to Qatar by the Company it self. Whom shall contact for this, please guide me.

I've booked a consignment on 11 august 2016 from mehsana (north gujarat) with 1.2 kgs to patna (patna city).
On 13 august 2016 courier received at patna city.
I can understand two days were on holiday i. e. 14 august (sunday) & 15 august (public holiday).
After that still patna office does not deliver consignment even on 20 august 2016.

I've called on contact no like customer care, area manager & regional manager (patna region) giving at website but no one is receiving the phone even corporate office at mumbai also.

My family sent me a parcel for eve of rakshabandhan via professional couriers, naraina industrial area, delhi on 16th august at around 1pm. Being it air way delivery with express charges, the parcel was supposed to be in pune by 17th august evening, or worst case 18th morning. Parcel has rakhi, sweets, dry fruits and other perishable item (The reason for opting airways medium for delivery).

It has been two days since the supposed delivery day, yet i have not received the parcel. Their tracking info showed parcel in mumbai on 17th, but from there on to pune they have carelessly handled the consignment process.in reply to mail they have just given me info that it is in hinjewadi, pune which is of no use as the festival is already gone and sweets would have spoiled considering the state of parcel.

I had sent a courier on 8th aug and bu 9th aug it reached near the destination. It reached thr and is just not getting delivered. The customer care says call this number and ask them to send.. We cant do anything.. I still called them up and then the person on the other side says.. M outside will get back to u.. But this never happened. Being a customer, am i supposed to enquire everyday about my courier. These people are so not professional. I will make sure never to uae this service again.

I m using dis courier service for running my small online bussiness from home.. Due to der name i opt for professional courier bt dis is the worst courier service i hav ever experienced.. Uneducated girls picking calls in the offices who dnt knw hw to talk with customers... Dey never track my courier in fact i only need to call on no. Dey keep on giving.. Der mobile no. Alwx busy as m der regular customer never hav courtesy to call back again... Sometimes courier lost sometimes der reply madam humko bhi nhi pata kidhar gaya courier... Plz u should stop giving dis service unless u dnt hav the capacity to run bussiness.. As i hav suffered so much of loss bcz o[censored]r courier service..