The Professional Couriers Complaints & Reviews

I booked 2 consignments on 18/05/2018 at l. B. Nagar branch, hyderabad at around 2.30 pm to chennapatna (60km's from bangalore). I was informed by the desk employee that parcels will be delivered the next day i. E; 19/05/2018 by 5.00pm, after checking the delivery station pincode.
Only after confirming the delivery time, i booked them under pro premium service, which costed me rs.610 per parcel. One consignment contained food and the other one had clothes.

Both did not reach on time. One reached on monday morning i. E; 21/05/2018 and other on 22/05/2018, while both were supposed to reach on 19/05/2018 and both were addressed to the same address. That's the irony.
Upon that none of the staff members were able to trace the consignment for a long time. Adding to that they coud not get me the information in time. First the parcels were not delivered on time and i had to go through the mental trauma the entire period, making calls, getting updates and calling my people to confirm the delivery status and condition of the consignment.

For all the above stated reasons, i demand full refund for both the consignments.
I would also like to bring to your notice that behavior of your staff was very rude, especially mr. Hari from secunderabad branch and mr. Nadeem from l. B. Nagar branch. I am very much upset and disappointed with your service.

Please look in to it and revert to me at the earliest. I even posted a complaint in your feed back, but till now no response."

Consignment no. Pro7026536

Consignment. No. Pro7026535 worst courier service. Poor service, inefficient and rude employees. Charged 3 times the normal tariff for next day delivery and delivered it 3 days later. 2 parcels were booked for same address, one was delivered one day and another was delivered the next day. Shameful service. And they could not even trace out the consignment. And they are denying the compensation. All the features mentioned under pro premium service in the professional couriers website seems so funny and total nonsense. Utter failure on behalf of the company and still they are defending themselves.

Consignment no. Pro7026536
Consignment. No. Pro7026535

Hi
I am from Agile Labs, Bangalore. this is to inform you that your courier people not delivering letter or documents. My company is in 1st floor & they will threw in ground floor or they just give in anybody standing in ground floor. I happened many times.
Today also he just gave documents (Important) the person standing outside. We saw that documents almost tared condition.

I have added photos please verify.

We had send one important document from our kannur branch to kasaragod branch on[protected] which pod no. is 801990. we had not recieved the document till now. We are not getting any reply from kasaragod professional office. We are a daily customer of proessional courier. Kindly requesting you to help us to find the mentioned document which POD no is 801990. I am here by attaching the POD copy for your kind reference. Waiting for your kibd reply.

With Regards

Ashish Mohan
Kvr Cars
Kasaragod.

Ph.[protected]

Our courier reached the local office byatarayanapura (2 kms from our home) on 10th of may and the item was not delivered till 15th today, when checked the website and called, the executive named philip [protected] spoke very rudely with my wife telling he will deliver when ever he wants and go and complain anywhere and nothing will happen.. Atleast professional courier should stop employing goons or at least train how to behave with women. Kindly take action.. I dont mind poor service but cant accept rude behavior against women,

Actially I have booked a post for one day delivery cost about 300 rs and my consignment number is PRO6918733, but still is in transit and there is no response for local booking office. Its not good for your reputation, it may effect your company good name and it will effect on customer good will.

Booking date :[protected]
With regards,
YVD prasad

My friend had dispatched a parcel from Madurai on 9th of May to destination Bangalore Sahakaranagar. And according to the track details it has reached Bangalore from Madurai on 10th of May Byatrayanapuraa on 10May. There's a 2 km of distance from Byatrayanapura to Sahakaranagar but the parcel not delivered yet. it's 14 May and still not received when called the concerned person he is responding arrogantly.
I'm attaching the name and number of the concerned person who is supposed to be delivering but did not due to his laziness.
My consignment no. IXM 45297267

I sent an article from professional courier pickup point at v naginhalli, bangalore on april 27, 2018 (Bill no blr[protected] to hublie with the correct address and contact number. Till date the sent article is neither reached the destintion nor status is tracked throuh the professional courier webiste.
Bangalore courier office people are stating that we have already despatched it to hubli, where as the latter are stating that the packet has not come to the destination branch.
Even after repeated calls to the bangalore (Hebbal) courier office, no response is available. Hebbal professional courier office manager mr suresh said, "give us a written complaint we will enquire about it."
It is not the question of escation, but i need the status of my packet. It is not for the first time, it is happening with the items booked through hebbal branch happening.in the past two months, six times it happened. One item was sent to hyderbad, even without contacting the person or reaching his address, the letter was returned to me stating that persona was not responding or the wrong address. When i shouted at them, the recollected it and delivered. Another letter was sent to karimnagar in ap, the status was continiously shown "door locked" even without visiting. Some medicines were to sent to a person in vijaywada and there were delivered for two weeks.

These incidents are proving that the professional courer staff is:
1. Least bothered to deliver the sent items
2. At times, they are throwing / dumping the sent items
3. Not at all givig the correct tracking status
4. Washng off their hands while resorting to the blame gam.

Now i want to know the status of the the packet (Bill no blr[protected] sent on april 27, 2018 to hubli.

I have booked courier in your organization on 7th may 2018 to my native (Food items) till now it is not delivered. I enquired with delivery office (Kumbakonam) and raised complaint to customer care (No.395170), so far no action.

For this i could send ordinary parcel in postal this could have been delivered on time.

This is frustated me. Hereafter i will not go with your courier

Mobile - [protected]

This is the 3rd time happening where we still did not receive the courier. When we ask why is it delaying they state that there is no delivery boys to send it to you on time. We are old age people who cannot come there and collect it everytime. But it was collected 2 times like this. Now even this particular request has come on monday but still we have not received. Its wednesday today. Very irresponsible and rude answers and lieing to customers.

Dear sir,
We booked our item from new delhi to bina madhya pradesh dated 16/04/2018 via professional courier docket no del[protected]. But our item is not delivered to till date, we called at their delhi customer care ph 011_45723344,
They not replied properly and told us to write an email at [protected]@tpcdelhi.com, we tried to write email at this address but however mail failure is coming at this address, kindly take necessary action. Screenshot of web tracking is attached.

Regards

Courier was booked on 18th Of April from LM wind power Halol Gujarat-389350 To purnea(Ozone X ray Line Bazar Purnea Bihar-854301). It is more than 20 days, but the courier is not yet reached. tried to contact regional office patna. But no body is responding professionally.
Below Is the Docket Number- HLL722023

Customer ID CRM216911

Dear sir,

I have couriered my important documents on urgent basis on 25 april 2018 from vaijapur, dist aurangabad having docket number ixu700585 but still it is not delivered.
Delivery address,
Mr. Satish hadole, alstrong enterprises india pvt. Ltd. Unit no. 2, sidco, industrial growth centre, phase-ii, samba, jammu-184121. Mob: +91-[protected]
If your service is not available in adressed area so why you are collecting from us.

You have more value for money but courier item value is more and important for us.

Why you are not understand. Taken extra money for it from us. And this is your third class services. Yet 7 days already passed

Waiting for reply

Hi,
My parcel (Ref, no amd[protected] booked thru professional courier
It took 18 days to recd the parcel after lot of followup
I personally visit swd depo for the parcel.
My order got cancelled and it cost me rs, 2500/-.
There was no apology and very rude and shamelless behaviour of delivery person. Also he threaten us about future delivery

I have couriered a dress material that includes a Top, bottom and a dupatta from Bangalore to Vishakhapatnam through professional couriers on 25th April. It got delivered on 27th April, but the delivered packet contains only the bottom material. The top and dupatta are missing. It is clearly visible that the packet has been opened and the contents have been stolen.
And the worst part is no one picks the call. I have tried all the customer care numbers, but no use. How can they be so irresponsible.

I sent a consignment on 21.04.2018 from vadodara to indore through this company and when i tracked the parcel after three days it showed that it was received by their indore office on 24.04.2018 but not delivered and they gave no intimation to the consignee or consignor about the parcel, after enquiry the courier company's customer care official said in very rude way that this does not come under our service area and collect it from our regional office.

I booked professional courier service at kollam distt (Kerala) on 10th march. My consignment no. Is klm1695484. When courier office received my post, he ensured that it will be delivered in 10days. Today i received my post back & professional courier is saying that they are not having service at particular area. I would like to approach consumer court regarding this. Don't understand for what i have paid to this courier service. Dr rajendra

Evertime when we courier something by any chance in professional courier not even a single time delivered on time. I have to recieve some urgent courier regarding that am following up them from long time they are not even responding. The person who is holding this mobile no [protected] is telling nothing can be helped from my side if you call me. & am trying to call these two no ([protected], [protected]) they are just disconnecting my call. I have some urgent work thats why it has couriered in one day delivery then also there is no use if it is professional courier, everytime it will be delayed.
I want it by today please guide your team to respond to my call my consignment no is ptp30699

On 18.4.2018 forenoon i gave a letter from chennai professional courier office addressed to hyderabad. At the time of post, they told me that this letter/card will be reached tomorrow (I. E. 19.4.2018). But originally it was delivered on 23.04.2018 evening only. It was taken 6 working days in the worst professional courier service. If i was post in ordinary postal service it would be taken 2-3 days only. The purpose of courier was not solved.in this regard, i felt much more mental worries/ depressed. Mean time i was given complaint on 21.04.2018 for the poor delayed of courier, they gave a complaint no.392190. It was useless. Due to useless professional courier service, i was suffered so much of mental worries. Hence i need compensation for their very very poor service.

I am an e commerce reseller, from vavara ambalam, pothencode po., trivandrum. I usually get my shipments from mumbai, gujarat or any part of india with a delay of 10 to 12 days and that's also the agency will not deliver at my home but to collect from their office at venjarammoodu which is about 10 kms from here..

I have a nearby professional branch which is about 4 kms from my home but they say our home address doesn't come under their service area. I have sent a complaint mail to the professional authorities and sent reminders 4 to 5 times but still no response from their end. Worst service i have ever found. They usually say that they have only airway service but still i couldnt understand why they are taking 10 to 12 days regularly to deliver my shipments.

Booked consignment on 17.04.18 from hyd to jaipur vide docket no, hyd66933793. Consignment is booked to my son whose birthday is lying on 23rd april

The parcel reached on 19th morning to jaipur and not given delivery to my son. On 21st morning lodged complaint and evening by 6 pm my son received call from your hyd office to collect the parcel from jaipur office on 23 rd

Since my son is having exams, unable to visit office

My purpose of sending birthday gift is lost and hurted my sentiments