The Professional Couriers Complaints & Reviews

My name is ashish and i have booked this order from your reputed company with the consignment number srt[protected] my postal address is very much in local approach and is in the middle of the city,
Unfortunately i got a call from [protected], saying that we can not deliver the package as it is not in our range and if you need it then collect it from our rajpur chungi, agra branch office,
I fired on him saying that how the hell the company booked it if its not in the range i will do a complaint,
He disconnected the call extemly unprofessionally,
I needed that courier on an urgent basis so i called him back and the very next second somebody else picked up the call, i requested them to connect me to the same guy, they connected,
I asked him back why he disconnected the call, he replied you said you will file complaints against me, now go do complaint, i will see how your package gets delivered,

I am extremly shocked and astonised with the behaviour of your staff,
Please let them know and train how to speak to your customers and take immidiate strict action agaist such staff members,

My address is
4, shri nikunj colony,
Shamsabad road, opp tv tower,
Agra 282001

Contact number [protected],

Expecting for a professional behaviour and immidiate action and delivery of my consignemt.

Thanks,

Dear concern
One of freind send a very important courier with pod - nvs92134 from navasari (Gujrat) on 8th feb 2018. The same courier still not received at baddi (Himachal pradesh)

As per online tracking the same courier is reached at chandigarh on 10th feb
But due to your very poor services same is not delivered at baddi which is around 40 away from chandigarh

No one is picking phone at your 24×7 call center number [protected] after trying several times

Regards
Mrinal jassal
[protected]
[protected]

A courier with some important document was sent through "the professional couriers" on 14th february 2018 from bangalore to ahmedabad. To & from address with mobile numbers are clearly written on the document. It was dispatched from bangalore to ahmedabad on the same day & it has reached ahmedabad on 15th february 2018. We were waiting for the confirmation from the recipient after successful delivery of the document. However, it never reached the recipient. Today (17th february 2018) morning we started tracking the document & came to know that the document has returned from ahmedabad to bangalore. However, there is no reason mentioned for return. We tried calling to the customer contact number received from the internet. They have given bangalore office number ([protected]) to check on the same. If fact they also failed to let us know the reason of return and shared ahmedabad office contact number ([protected]) to check on the reason for return. Initially they didn't pick up the call, later somebody called from another number ([protected]) as they didn't received pick up the call earlier. We have raised our concern & he asked us the document number & the recipient address. I have shared the same via sms, as asked by the person. He never contact us after checking & in the evening we called back in the same number ([protected]). The person was very rude & he just said "any queries, contact bangalore office". We again called the bangalore customer contact number ([protected]) & they are asking us to check with the ahmedabad office. Now we don't know what they are going to do with our document as it has not reached us yet (Till 5:30pm, 17th feb 2018). The receipt with document number & tracking snapshot is attached here for reference.

I had sent a parcel weighing 4 Kgs from Bangalore to Pune on the 19th of December 2017. The consignment number is BLR[protected]. It should have reached within 3 days. One month later despite repeated complaints and numerous phone calls I was told casually that the entire lot sent out on the 19th of December from Bangalore was missing. Nothing was done from their part to resolve this issue. On January 24th the online status of my parcel was...

I had sent a parcel from bengaluru, jayanagar 9th block, to smt muttu kundapura on 05/02/2018 under consignment no. Hrd31637559. The parcel was containing very important documents. The booking clerk at your bengaluru office has promised that the said parcel will be delivered on[protected] positively. Hence the courier was sent through you.

Even today also the parcel is not delivered. On inquiring at your bengaluru office, i am informed that the parcel has came back without being delivered due to incorrect address. But the address is of a govt. Hr. Pry school in kundapura local. Hence is statement can not be accepted.

Due to non delivery of the parcel in time and keeping me in dark of the information, a i have incurred a heavy loss.
I request you to look in to the matter for the loss that i have suffered.

I am waiting to receive this consignment maa[protected] from last two days.
I called somany times to your branch office on this number:mobile : [protected],[protected],[protected]/48. No responds.

I need my consignment by today itself. I is very important for us.

Receiving address:

Kannan
902, i-block
Aaryan gloria
South bopal
Ahmedabad-58
[protected], [protected]

CONS. NO MLR1707912 FROM Mangalore to Hubli.
Booking date[protected].
Till date i have not received my consignment, i tried to contact the local office, very worst bad response from the staff, and they gave me bunch of contact number to inquire, but none of them picked up my call, seems like no value to customer, no respect towards the customer.

Its ### kind of service, if i could rate them i will remove them from the list itself.

I (Kathirvelan a.) resident from pollachi supposed to receive the courier sent by my client who is a resident from thanjavur on[protected], they have sent me bill details with cod. Due to inconvenience and unavailability on the delivery day, i was outside, so the delivery guy returned back the courier. When i asked the courier office, they said me to ask the sender, when i asked them. They said they sent already with clear info. When i contact the courier service manager, he said package must have been missing and he asked me to inquire there and here. I tried all my best as he said and i am so fed up with the information i get over your service negligence and later on i come to know that they missed my courier package. Now, i am totally fed up and got mentally depressed with the way the answer is been to me on this courier issue. I want the courier to be delivered to my address or else i want the professional courier team to take a legitimate action to resolve this issue asap. I hope this issue to be considered serious and make a responsible action and answer to me as earlier as possible. If not then i need to go to consumer complaint. Thank you in advance.

Encl : courier tn no., bill which enclosed, tracking detail from tpc.

With warm regards,

A. Kathirvelan

+[protected]

Hi i am from very upset : (I couriered my product from dilshad garden professional office to burari. My items hasbeen changed very surprise to see the pkg.
My pkg track no. Was del[protected]dtd 3/2/18.
Below are my product pictures in gold color these necklace earring and bangles which hasbeen replaced with the horrible necklace and earring black n gold attached picture below.
Would request to take strict action.. How people can believe on professional further if these kind happened there.
Pls check and revert back
[protected]@gmail.com

We are from canara bank, gopalapuram branch.. Last few months the delivery person from professional courier, mr. Nassar is very rude nd shows lethargic behaviour towards his service.

His attitude is very poor and irritating that he is not even talking in polite manner, few of our staffs were also been affected by his attitude ie rude behaviour.

Kindly change the person mr. Nassar or advice him abt the service he has to render towards us..
This is highly unacceptable and we demand a proper reply from your side.

If no response is received from your side in another 2days..

Then, kindly treat we would quit your service (Professional courier) and move on to other courier service...

Need immediate attention.

Regards,
Manager
Canara bank
Gopalapuram
[protected]
28353451

The parcel weight was around 200grams to 250grams, i need to send this parcel to gujarat from sunkadakatte, bangalore. For this parcel they asked 150rs, when i argued with the rates, then they asked me to pay 100rs, after paying, they tore the original receipt from the bill book and then they wrote the amount on the original bill, why they're not writing the price when it is attached along with the carbon sheet. One of worst employees i've seen till now in that branch.

I booked parcel to bangalore from nagercoil, bill no. Ngl 6215109 on 30.01.2018. The same is lying at mahadevpura office from 01.02.218. I contacted nagercoil, bangalore & mahadevpura office. Mahadevpura staff didn't take phone from today morning to evening. The bangalore staff ph no. 22110646, assured to deliver by evening. But, phone is inactive from evening 6 o'clock. All other bangalore ph nos are also in active. Now 2042 hrs, the parcel is undelivered. I trusted your courier. But, your staffs proved, your courier is unworthy. Christober moses. J.

Hi all,

I have a complaint regrading courier maa[protected].
It was an urgent courier and we have not yet received the courier till now.
I called the customer care but the person who picked up the call was least bothered about my problem and just said that we have not received your courier.

Kindly let me know the reason of delay and by when i will my courier.

A parcel with consignment no hrd[protected] was sent from bangalore to dibrugarh on 16th jan 2018. The courier person has contacted me on 31st jan 2018 and informed me to collect it from there counter. When i told him to deliver it to the mentioned address then he told me that he wouldnot be able to deliver on same day. When i told him that it’s ok if they could deliver it within 2-3days. Then he told me that if i don’t collect it from their counter then he will return it by 2nd feb 2018. I requested him that there is no one at my home who could collect the parcel so kindly deliver it to the address he then replied in a rude way quoting that it’s none of his business and he will return it. If they couldnot deliver it to the address then why they have to pick the order. They are charging and not even delivering the parcel. Very unprofessional. Instead of returning it they could have deliver it to my address.

This is manjunath from enolar power technologies pvt ltd from bangalore. I have ordered material to my supplier palghar industries mumbai. They sent the materials to courier thru professional courier on 27.01.18 and the tracker no. Kur [protected]. Most important on the parcel mentioned glass handle with care and most urgent. We have recd materials yesterday 31.01.18 around @ 5.45 pm, and after opened the parcel inside glass has damaged fully and find the attachments fyr.

More over i have to submit the sample product to my customer by 02.02.18, if i submit and i ll get the order of rs.1.5 lakh value.

On 18th of jan 2018 my colleague send a parcel to me n it reached on 23th jan... I was waiting for the parcel but the courier people they didn't even felt it necessary to give me a call, on 29 i called them n i asked about my parcel they told me it hasn't reached yet my parcel den i told her dat i have tracked it n the parcel has reached on 23 jan to dmp, den she asked my name n my contact no, she told its there with them n she send it, i was waiting for hour n hour, again i called her den she told me that the parcel boy was not able to reach my destination... She told will send it again, i tried calling them but now they are not even receiving to my calls... So unprofessional of this courier

Quality policy. We at the professional couriers are committed to satisfy the expectations of our customers through timely and safe delivery of their consignments. Really?? Even in this digital age its shocking how rude and insensitive the branch people are in hyderabad. Its been 5 days and counting and still there is no visibility of parcel. People tell the same story that its with tolichowki branch.. And they (Tolichowki branch) tell that we don't have people to deliver you come and pick it up if its urgent. "urgent" really? |they say they will deliver it however it doesnt matter when.. It might take a week also.. They sounded like its your parcel you pick it up... Totally unacceptable behavior my consignment number is 295806.. I am not even hoping anybody would respond to this cause i've given up.. My question is why would professional couriers accept my money if they cannot deliver?.. Totally unacceptable service..

We had booked professional courier service for a consignment delivery via docket no amd14210557 from ahmedabad to kalamboli maharashtra on 25th september 2017. The consignment was not delivered to our client while their courier person is telling it is delivered but they are not providing us any details for the delivery. It's been more than 5 months, we are not getting any response from them. I have also registered the complaint and have sent the details to their head office but from their also we are not receiving any information or help.
The consignment was worth 65946rs. And our client is refusing to pay us.

Dear team,
I couriered my investment declaration proof documents on 18th jan 2018 and i still see the status in-transit (Supposed to reach in 3 days), i kept following-up (Mailed) for more than 5 days but no response from the team.
As you know investment declaration proofs are originals and now i have to pay additional tax because of their lethargic and irresponsible service.
Please look into this and ask the team to atleast help me to get my documents!
Regards,
Chandru

I booked two books in bangalore professional office to bits hyderabad on 20th jan. It reached thirumalagiri branch hyderabad on 22nd. When i called the branch, one mr. Sanjay attended and talked roughly saying it may be delivered on saturday. When i requested for delivery at least today evening he started threatening to return back.
When i booked they told it will be delivered next working day. The booking no. Is blr70294044.
Kindly arrange for quick delivery and train your people to behave properly.
W. I. Eswara prakash
Dy. Director
Isro satellite centre bangalorw