The Professional Couriers — delivery of my parcel

Address:

500073

Hi,
I am sateesh resident of srinagar colony, hyderabad. I have got a call from delivery guy named srinivas (Mob no: +91 [protected]) asking about the address and i explained the address. Mine is 2 stair building and he is asking me to come down to collect the courier. I have explained him that i am at office and my mother is old and can't climb steps. He did not bothered about it and went away with out delivering my parcel. He is not picking my call later on. I tried to contact local delivery center but they are not picking the calls either. I strongly object if the parcel gets returned stating that no one available at home. Is it not the deliver team responsibility to door delivery the parcel? Should we follow the instructions of a delivery boy and go and collect wherever he is comfortable? My mail id: [protected]@gmail.com
Thanks,
Sateesh