The Professional Couriers — Malpractise in tracking details updation & item not delivered

Address:	560068
Website:	tpcindia.com

This is with regard to a courier which I had send through The Professional Courier on 6th of January from Trivandrum to Bangalore (Tracking Id TVM4264223) . I had been constantly checking the tracking details on their website on a daily basis to know the status. On 10th of Jan when I made the query for tracking, the status was shown as "Out for delivery" and the date updated was showing as 9th of Jan. No such update was there on 9th Jan. On 11th when I re-checked, the status was showing as "No such person in the given address" .The consignment was a return item and was send to Aditya Birla warehouse and not to a specific person Again as per tracking site this update happened on 9th (Even on 10th I did not find this update).So the actual update was made on 11th with a backdate. On 12th Jan again when I checked the status it is shown as "NOT Delivered -Party refused " . When I contacted the Begur, Bangalore local courier office I was told that the courier person has to take gate pass to go to the warehouse & wait for sometime and that is not possible for them to do so. I was also told that the consignment is send to their main centre to be returned to my address. I had a word with Adithya Birla customer care centre and they assured me that there are other couriers who deliver it to the warehouse.

If at all on 9th itself or early on 10th the actual status was updated in their tracking website, I could have arranged to get that consignment collected somehow . Now if someone checks the tracking details one would feel that everything was updated on 9th itself where as the proper updates were made on 11th & 12 th . Please find attached the screen shot of tracking query I made on 11th & 12th. You can very well see that the updates were not done properly and the dates are misleading . Now the money I had spend on this courier (Rs 150) is wasted and so is the time I took for follow-up making phone calls to Aditya Birla customer care & courier. I did register a complaint in The Professional courier website and I also wrote mail to their Bangalore regional office & Head office Mumbai. No response from any of them so far. They are least bothered about customer complaints .