The Professional Couriers — non delivery of document sent through the professional couriers

Address:

795001

I undersigned suanminlal, has sent a document through professional courier from hoodi bangalore to churachandpur manipur vide consigned number blr[protected] on 1 march 2018. I had reached imphal on 2 march 2018. However, the document is still not deliver till 3 april 2018. I have visited the hoodi circle bangalore professional courier office 5 times in a rows complaining that my document is undeliver from propestional courier office jmj shopping complex, paona bazar, opposite friends talkies, imphal, manipur 795001. I was assured that they will resolved and deliver it. However, they did not do nothing from their end except logging complaint vide crm-210119 which mid of march 2018. Post which i was given imphal professional courier manager mahindra ph [protected] and their office counter lakshmi number [protected]. I have called them almost every day from the second weeks onward, lakshmi told me i will talk to my manager mahindra but i did not receive any information from her back. I called up mahindra, informing the undeliver of my documents, he has told me to collected at imphal which is 55 kms from my home. I request to them to return it back if they are not capable to deliver it, he assured me that he will look into it and dispatched the documents. Till today 3 april 2018, i have called up mehindra professional courier manager imphal, requesting us to return back the documents. He has told that i am not in office. He even not listen what i request for and not even bother either deliver not return the document and cut off the call. Post this drama from mahindra, i have visit the hoodi bangalore at 4:50 pm on 3 april 2018, they were not even ready to either return not dispatch the documents. I am helpless as no assistance from hoodi branch and imphal branch office. I would like to questions that, 1) they are just playing drama with customer sentiment. 2) they are just company not capable to to do their work. 3) they are just negligent and it is not important for them to deliver the documents as they already took the delivery charges. 4) or just a company doing fraudulent with customer sensitive document.

Please help me, as no option to get it back my document from then back.