The Professional Couriers — Non delivery of parcel booked on 29 february 2020

I sent one parcel to kanpur address from nagercoil office of the professional courier on 29 february 2020. The details of courier booking are as follows.

Consignment number: ngl6487039
Date booked: 29/2/2020
Booked at nagercoil office

To address
Wealth zone trading
73e-25 dabauli
Opp. Harmilap school
Kanpur, uttar pradesh, 208022
Phone: [protected]

From address
B. Samuel jacob,
175, k. P. Road,
Ramavarmapuram,
Nagercoil 629001.
Tamilnadu.

From 10th march onwards until lockdown started i visited atleast 2 times in a week to get proof of delivery. Each time they asked me to come after few days. I visited once after both nagercoil office and kanpur office of the professional courier started functioning after the first lockdown. They asked me to come after 15 days to tell whether proof of delivery has been issued or not. I sent email to head office but there was no reply. I contacted them through facebook messenger. A few times they said they have informed the concerned persons and i would receive proof of delivery soon. But after that they stopped replying to my messages and till now i have not received the proof of delivery.

Please send proof of delivery or return the parcel to me.

The messages sent through facebook messenger and the replies i received are given below.

May 7, 2020, 9:39 am
I sent one parcel from nagercoil office of professional courier to kanpur address on 29/2/2020. The consignment number is ngl6487039. I am repeatedly visiting nagercoil office since 10th of march to get proof of delivery. Several times they told me to come after few days till lockdown started. Now both nagercoil office and the kanpur office are working from 10 am to 1 pm. Today when i visited nagercoil office they tell me to come after may 17. I have several times complained about this to the head office of professional courier through email. But they never reply. I need proof of delivery with the company seal to get refund from amazon. Now i dont have neither the product nor the money i paid for the product. I request you to kindly do the needful at the earliest possible. Send message to my mail id [protected]@yahoo.com

Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.
May 7, 2020, 1:54 pm

Hello,
We regret the inconvenience caused. This is not the experience we aim to provide. We request you to send us your details on [protected]@tpcglobe.com along with the consignment number, delivery address, booking date, and consignee mobile number so that we can process your complaint.
We request you to send an email and we'll get back to you with an update at the earliest.
Regards,
Team professional couriers
May 8, 2020, 10:38 pm
Hi

Hi samuel,
Thank you for writing to us! We shall get back to you at the earliest within our working business hours 10.00 am - 8.00 pm
Regards,
Team professional couriers
Ok
May 11, 2020, 5:25 am
As instructed, i sent the email to [protected]@tpcglobe.com on may 7 at 11 pm. But no update till now.

Hi samuel,
Thank you for writing to us! We shall get back to you at the earliest within our working business hours 10.00 am - 8.00 pm
Regards,
Team professional couriers
May 11, 2020, 12:06 pm

Hello samuel,
We regret the delay caused. We request you to share the details here and we'll share them with the concerned team directly. Kindly send us the required details and we'll be quick to provide you with an update.

Regards,
Team professional couriers
May 12, 2020, 4:10 am
The details are as follows:
Complaint: i want proof of delivery with company seal.
Consignment number: ngl6487039
Date booked: 29/2/2020
Booked at nagercoil office
To address
Wealth zone trading
73e-25 dabauli
Opp. Harmilap school
Kanpur, uttar pradesh, 208022
Phone: [protected]
From address
B. Samuel jacob, 175, k. P. Road, ramavarmapuram, nagercoil 629001. Tamilnadu. Phone: [protected]
If you want any other detail please tell. I will send
May 12, 2020, 12:41 pm
Hello,
Thank you for sharing the required details. We have shared them with the concerned team and they are now looking into the matter. Kindly allow us some time since we are working with limited staff. We'll provide an update as soon as possible.
Regards,
Team professional couriers
May 17, 2020, 12:59 am
Hi any updates about my complaint. I understand the difficulties of working with limited staff. I am keeping on writing to you since march 9. I hope you will give priority to my issue as it is pending for a very long time. I would like to know many days it will take for you to solve the problem and send me the proof of delivery.

Hi samuel,
Thank you for writing to us! We shall get back to you at the earliest within our working business hours 10.00 am - 8.00 pm
Regards,
Team professional couriers
May 18, 2020, 12:47 pm

Hello,
We can understand your concern and sincerely apologize for the inconvenience caused. Our team is looking into your matter. We are also working on resuming smooth operations as soon as possible. We will notify you of any further updates.
Regards,
Team professional couriers
May 24, 2020, 8:37 am
Hi, please update the status of my complaint. Have you not resolved it yet.

Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.
May 25, 2020, 12:51 pm

Hello,
We have shared the complaint with the concerned center, and they are now looking into the matter, kindly allow us some time to revert.
Regards,
Team professional couriers
May 30, 2020, 7:58 pm
One week finished but no reply from you

Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.
Jun 1, 2020, 2:32 pm

Hi samuel jacob,
We apologize for the delay being caused. However, due to on ground challenges and limited staff, there might be a delay in delivery. Kindly allow us some time as we are working on delivering your package as soon as possible. Rest assured, your package is safe and will reach you soon.
Regards,
Team professional couriers
Sat 2:09 am
20 days passed. As you told i will receive the package soon, i am waiting. I am still waiting for the delivery of a package i parceled on the last days of february this year. I have not received the proof of delivery of the package. If not able to deliver please return the package to me. How long should i wait for this.

Hi samuel,
Thank you for writing to us! We shall get back to you at the earliest within our working business hours 10.00 am - 8.00 pm
Regards,
Team professional couriers