The Professional Couriers — regarding courier

Address:

Gorakhpur, Uttar Pradesh, 273015

Dear sir/ madam,

The bank manager of federal bank has send me an urgent document to me for gorakhpur at 12th april 2019. The way number is prc979457. But i didn't receive that courier yet. The courier has been received in gorakhpur at 16th april 2019. But it is showing in transit yet.
I have called at their gorakhpur branch many times. Even i have told him that if he is not able to send the courier at my home, please confirm me. But i didn't get any positive reply from him.
People is using the courier service to save the time. But their team is not responsible for the time. We are giving mobile numbers on the envelop of the courier, but their team don't have the curtsy to call the customer and inform them that we cannot deliver the courier at given address and please collect from our office.
Pl ease look into this matter & resolve this issue.