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The Purple Turtles Complaints & Reviews

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Last updated Nov 26, 2022
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The Purple Turtles Head Office Address

428, 3rd Cross Road, Bengaluru
Bangalore North
Bangalore District
Karnataka
India
560038

The Purple Turtles Phone Numbers

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+91 80 4152 8039
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The Purple Turtles reviews & complaints(5)

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Excess of people without reservation was seated in the bus infront of driver or inside and huge amount of money taken from them. I observed the bus was Pune to basmat. It's also related to people safety. I kindly request to you to strictly inform to driver for not allowing single person without reservation. And take necessary action.
The Purple Turtles customer support has been notified about the posted complaint.
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    One Turtle Trouser (size:34) was purchased on08.09.2022 from Pantaloon-South City Mall-Kolkata has quality issue (bobbles in between thighs area) after using for only 2 days. This was not expected from banded clothes manufacturers like Turtle.
    The Trouser-Turtle has not been washed. Kindly suggest for your replacement policy if any. Please note that we are not from Kolkata. Mob. No.:[protected] was given during billing. A total of Rs.2,...
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Hanging Photo Frame

    I Purchased the Photo frame (ORDER #6540) from their website.
    In Online Website, The frame was looking good and worth Rs 719/
    When I received the product immediately I felt this is not even worth Rs 100. Even road side bus station products are better.
    I submitted a request to return it but the customer service never responded back. Do not buy online products from this website...
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    I have placed an order on 30th October n my order number is 3116. They r neither dispatching the products nor refunding the amount. They won’t pick up the calls mostly that number will be switched off. Such a horrible response from company persons. Haven’t seen such a disgusting behaviour from any of the companies felt till todate
    Aug 6, 2021
    Complaint marked as Resolved 
    The Purple Turtles customer support has been notified about the posted complaint.
    Hi Himabindu,

    Greetings from The Purple Turtles

    As informed you earlier that there was a delay in production due to limited staff working at the production unit and you were contacting our franchise store at Chennai for the updates which were timely updated to you. As per the current status, your order is ready to be dispatched and you will receive the tracking details shortly.

    Thank you
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      I had the worst customer service experience at this store over the weekend. I bought a quilt for my bed and specifically asked if I could get a refund if it didn't fit as I've found US and India sizes to be different. They told me that as long as I kept the tag on it and came before noon the next day they would refund me the amount. I came the next day once the stored opened at 10:30 and they told me they could only give me a store credit. Since I complained they tried to negotiate with me saying that they would give me 50% refund, then 100% refund but I had to wait for the cashier. After making me wait for 30 minutes for the cashier to get to work they ended up saying they would only give me a store credit. I don't recommend to anybody shopping at this place as they will lie to you in order to get you to make the purchase, not keep their word, and give you a very bad customer experience. Stay away from this shop.
      Complaint marked as Resolved 
      The Purple Turtles customer support has been notified about the posted complaint.
      Verified Support
      Oct 20, 2015
      The Purple Turtles Customer Care's response
      Hi Venessa. As discussed, our store team was very clear that we will not be able to refund and only a credit note will be issued to you against the return of the product. We regret this miscommunication between you and the store team. Thank you.
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