The Shopping Bazaar — never received the order

Address:

CHEVRON HOTELS & RESORTS P. TLD. FIRST FLOOR, New Delhi, Delhi, 110091

The payment is done already. Have been trying to call, the phone's switched off. Email has been sent. They are not reverting. I need my delivery as it was for my birthday or i want the refund asap. My order is 12925. The site was on instagram named "theshoppingbazaar". Some of the sites on google say it's a scam, that it never existed. I have got their email and a phone number which is switched off. I hope to get some help with you.