Thejtstore.com — order has been placed 2 months back haven't received any order neither any refund

Your my-e-store shopping receipt date :05/29/2019 order number: 5818941

I have placed order but havent got any response. When i call customer care they say they cant speak english and can only speak hindi. What kind of customer service it is. They are not even bothered of customer.

I mailed them multiple times but there is no response.

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Details of amount you paid against your order:

[order #5818941] (05/29/2019)
Product quantity price
Usha wonder stitch electric sewing machine (Built-in stitches 21) (Electronics) 1 ₹131.00
Subtotal: ₹131.00
Shipping: ₹21.00 via order processing charges
Payment method: zaakpay payments