Zaakpay.com Customer Care
Zaakpay
Customer satisfaction rating: 12%
Submit a Complaint
652
COMPLAINTS

Zaakpay.com Customer Care

Zaakpay

TwitterFacebookLinkedInGoogle+
Address
8A, DDA Pocket 1, Sector 7 Dwarka
New Delhi
New Delhi District
Delhi
India - 110075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
358
down
203

Additional info
Contact Form
https://www.zaakpay.com/contactus

Customer satisfaction rating
12%
Complaints
652
Pending
0
Resolved
75
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Zaakpay.com related photos (274)

Complaints with pictures are more trusted and informative    View all

Zaakpay.com Complaints & Reviews

Sort by:

Zaakpay.com — refund against e-ticket cancellation of irctc

 Pijush 031 on Sep 20, 2018
Dear sir, i cancelled my e-ticket (Pnr no [protected]) cancellation transaction i'd [protected] on 10.09.18. As irctc make the refund of rs. 1160.00 but still now the amount does not show in my bank account. Irctc refund id is [protected]. Plz take necessary steps to refund my money as soon as possible. A photo of the cancellation transaction is attached for your...
Complaint comments  Read comments Complaint category Railways

Zaakpay.com — non receipt of refund amount in bank account

 Krishna Phad on Sep 20, 2018
Kindly see the two mails given to me by irctc.

(1) dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 1090.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:10-sep-2018
Refund processing date:11-sep-2018
Refund amount:1090.0
Refund reference no:zp5757f0a0b4953
Payment option used : zaakpay pg

(2) dear customer,
We wish to inform you that, with reference...
Complaint comments  Read comments [1]Complaint category Railways

Zaakpay.com — regarding refund of cancelled tickets.

 drrohit3016 on Sep 19, 2018
Cancelled 2 rail tickets. Status is showing cancelled with bank name zaakpay.com. however amount is not credited in my account. Complained to irctc. They are showing refund details.
Booking details
Booked with irctc rail connect app.
Date of booking: 27/07/18
PNR: [protected], BAGH EXPRESS 13020, haldwani to gomti nagar (lucknow) for 18/09/18
PNR: [protected], BAGH EXPRESS 13019, gomti nagar (lucknow) to haldwani for 15/09/18
Ticket cancelled on 06/09/18 via same app....
Complaint comments  Read comments [2]Complaint category Railways

Zaakpay.com — refund not get in account

 Khumbar Jamatia on Sep 18, 2018
I have cancelled my railway ticket from Canara bank debit card and my pnr no. Is ( [protected]). Amount has been refunded to zaakpay by railway but still not credited to my account. Total amount to be refunded to me after deduction is 4745/-. My cancellation date is 10 september 2018. Please do needful as soon as possible.

With regards...
Complaint comments  Read comments [2]Complaint category Railways

Zaakpay.com — refund now [Resolved]

 Nishant R Jadhav on Sep 18, 2018
Dear sir i have use on irctc payment zaak pay on your merchant side my debit card i have i have ticket cancel but not credit my bank account balance i have send refund id [protected] number

My cancel ticket date 12 sep 2018

Ticket trantation number [protected]

Refund id [protected]

This amount is refund irctc but not credidt my bank account...
Complaint comments  Read comments Complaint category Banks

Zaakpay.com — delay in refund

 Mansoor Alam Mallick on Sep 17, 2018
Dear sir used ur gateway for irctc payment through my debit card, but have not received any refund from ur side. My txn details r as follows:

Pnr - [protected]
[protected] (Booking) 11-sept 2018, amt. Lnr 2200.68
[protected] (Cancelled) amt refunded inr 1900.00 to zaakpay pg

The said amt. Is refund by irctc, but not yet credited in my acc....
Complaint comments  Read comments Complaint category Railways

Zaakpay.com — irctc refund amount not settle

 rup624@gmail.com on Sep 15, 2018
Dear team
We wish to inform you that, with reference to refund against pnr number null /irctc transaction id [protected], an amount of rs. 500.0 has been processed as per below details:
But till date i not get said amount.
Pls update
Date of cancellation of e-ticket/date of failure of e-ticket booking:31-jul-2018
Refund processing date:16-aug-2018
Refund amount:500.0
Refund reference no:zp5724adc668c7c
Payment option used : zaakpay pg...
Complaint comments  Read comments Complaint category Railways

Zaakpay.com — ticket refund not received

 laharakesh on Sep 14, 2018
I cancelled a ticket, refund made on 10/09/2018 but the amount not recived to my bank, pnr number [protected] /, irctc transaction id [protected], an amount of rs. 605.
Date of cancellation of e-ticket/date of failure of e-ticket booking:09-sep-2018
Refund processing date:10-sep-2018
Refund amount:605.0
Refund reference no:zp57520402d3f4b
Payment option used : zaakpay pg...
Complaint comments  Read comments [1]Complaint category Railways

Zaakpay.com — after cancelling ticket, refunded amount not credited on my bank a/c.

 manashdutta.2007@rediffmail.com on Sep 12, 2018
Monday20aug 2018cancelled
Pnr number: [protected]transaction id: [protected]
Train number/name: 12809 / howrah mailbooking date: 09 may 2018
From: c shivaji mah t (Csmt) 20 aug 2018 to: howrah jn (Hwh) 22 aug 2018 05:50 hrs
Ticket type: e-ticketvikalp status: no
Boarding station: c shivaji mah t (Csmt) date of boarding: 20 aug 2018 20:35 hrs
Booked from: irctc connect...
Complaint comments  Read comments [1]Complaint category Railways

Zaakpay.com — refund of irctc ticket cancellation

 yogyaduttamishra on Sep 12, 2018
I have cancelled my rail tickets & the payment gateway was zaakpay the refund was initiated on 04.09.2018. The refund reference no. And amount is as under:
(A) zp572f15a7e3327 of rs. 2010/-
(B) zp572f170339ba5 of rs. 80/-
The refund amount has not yet been received.

Please take necessary action immediately as the same will hinder the faith in the payment portal....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Zaakpay.com — cancelled ticket amount not refunded to my a/c

 Chirag Poria on Sep 12, 2018
I paid irctc for 1 ticket using zaakpay pg. I cancelled tickets and irctc has refuned that amount on 03september 2018. But it has not been transferred to my account. The total refund amount was 410 rupees. The transaction id was [protected]. I want u to immediately look into it and return my refund as soon as possible.
Pnr no.[protected]
Transaction id :[[protected]]
Transaction date :- 03 sep 2018
Cancellationid /refundid :- [protected]
Refund. Amtount :- 410 rupees
Bank:-zaakpay pg
Refund status:-refunded
Refund date:- 03 september 2018
Complaint comments  Read comments Complaint category Banks

Zaakpay.com — irctc cancelled ticket refund amount 1245 rs. pnr no.6118659136

 Drx Akash Rawat on Sep 9, 2018
I paid irctc for 1 ticket using zaakpay pg. I cancelled tickets and irctc has refuned that amount on 1september 2018. But it has not been transferred to my account. The total refund amount was 1245 rupees. The transaction id was [protected]. I want u to immediately look into it and return my refund as soon as possible.
Pnr no.[protected]
Transaction id :[protected]
Transaction date :- 31 august 2018
Cancellationid /refundid :- [protected]
Refund. Amtount :- 1245 rupees
Bank:-zaakpay pg
Refund status:-refunded
Refund date:- 1 september...
Complaint comments  Read comments [2]Complaint category Railways

Zaakpay.com — irctc refund on 01 sep 18

 shashavish on Sep 9, 2018
Hi,
This is shashank, i have cancelled a irctc ticket. As per the refund history the amount has been refund but same has not been received to me till date.
Snapshot of history is attached herewith.
Transaction id: [protected]
Pnr: [protected]
Train no./name: 18233 / narmada express
Transaction date: 31 aug 2018
Indore jn bg (Indb) jabalpur (Jbp)
Refund status: refunded
Cancellation/refund id: [protected]
Bank name: zaakpay pg
Booking amount: 2590.0
Refund amount: 2170.0
Refund date: 1 sep 2018
Complaint comments  Read comments Complaint category Banks

Zaakpay.com — ticket refund status shows money sent to bank, but it is not credited yet

 Ghuglot Swathi on Sep 8, 2018
I tried to book a ticket for train no:12603 chennai to hyd for today on 7th sep 2018. It was a failed transaction and ticket also was not booked. The transaction id : [protected] payment was made by my andhra bank account.in ticket refund history it shows money is sent to bank and bank name: zaakpay pg. But i didnt receive any amount in my account. Pls help on this....
Complaint comments  Read comments Complaint category Banks

Zaakpay Pg — irctc ticket failed [Resolved]

 hafp on Sep 7, 2018
Sir mene irctc se mathura se kota ka ticket book karwaya tha jiska payment mene canara bank ke visa card se kiya tha jiski getway mobikwik zaakpay pg ke dwara transaction ki gai jo failed ho gai jiska refund mere canara bank ke account me nhi aaya sir mene irctc ka app khol ke dekha to usme transaction faild me refund to zaakpay pg bank me kar diya gaya he...
Complaint comments  Read comments Complaint category Railways

Zaakpay.com — cash loan amount not credit

 MUTHUMANI KUMAR on Sep 6, 2018
Sir my name is muthumani kumar and i have applied loan from flashcash 0n27 august 2018 and repaid Rs. 8640.36/=, on 6 September 2018 from RBL Bank UDIO RuPay card by mobikwik( Zaakpay gateway) amount Rs. 8640.36/=, is deducted from my account but flash cash yet not received money my mobile no [protected] please contact me. My transaction ref id : JWLNQTIDVAQIWDXD and i enclosed payment receipt also. Please solve my issue otherwise i would like to complaint against mobikwik( Zaakpay gateway) in consumer forum india. Please i want my refund...
Complaint comments  Read comments [1]Complaint category Loans

Zaakpay.com — money refund issue [Resolved]

 Bharathi Ch on Sep 3, 2018
Sir, I booked two tickets in IRCTC app. I have completed my payment also. But my reservation process was failured. But the IRCTC app showing my money was refunded into zaakpay pg bank. So how can I use that amount or how can I transfer into my bank account?I will submit my transaction details screenshot to you. Please give me the details for withdraw my money....
Complaint comments  Read comments Complaint category Other

Zaakpay.com — electricity bill amount. not refunded

 Shah H S on Sep 3, 2018
I have made transaction with

I have made transaction with zaakpay.com gateway to pay my electricity bill for rs. 4640 on 18/08/18 my bank account was debited with the amount showing generated number zaakpay[protected]. But my electricty bill was remain unpaid and not credited. I have made complaint to zaakpay.com gateway for the same and request to refund the amount. Nothing is heard from zaakpay i have send reminder twice after passing reasonable time.
More than ten days is already passed, neither i have received refund nor any massage from zaakpay. I have made transaction...
Complaint comments  Read comments Complaint category Utility Services

Zaakpay.com — deducted money by zaak epay

 himanshupandit on Sep 2, 2018
My money has been deducted when was paying my uber previous payment trip.
But uber has not got the money but it is deducted by zaak epay.

Uber has not sent me receipt of my payment and they are refusing that i have paid.
Please refund my payment or send uber ride my detail of payment that i have paid the amount

So please see the transaction if you able to.....
Complaint comments  Read comments Complaint category Credit Cards

Zaakpay.com — ticket cancelled from irctc but money is not refunded

 Sarojraj00 on Aug 31, 2018
Sir,
I cancelled ticket from IRCTC and the money is also refunded from IRCTC said by the customer care when I contacted him but the money Doesn't reflects in my SBI account... Sir I have booked two tickets of which one of them I cancelled and the money is also refunded but it is not reflecting in my SBI acocount...I'm attaching the screen shot of the ticket I cancelled...The total amount to be refunded is Rs. 215...
Complaint comments  Read comments Complaint category Banks

Recently Discussed

(3 minutes ago)
Zoom Car
delay in closure of refund
(3 minutes ago)
Philips India
bt40bk/94 - service not done since 70 days
(7 minutes ago)
Sai Prakash Properties Development Ltd.
payment not received of policy no. 1198667
(10 minutes ago)
Shine.com
job referral service
(11 minutes ago)
Jaquar
exorbitant rate for servicing

Featured Complaints