Zaakpay.com Customer Care
Zaakpay
Customer satisfaction rating: 11%
Submit a Complaint
797
COMPLAINTS

Zaakpay.com Customer Care

Zaakpay

TwitterFacebookLinkedInGoogle+
Address
8A, DDA Pocket 1, Sector 7 Dwarka
New Delhi
New Delhi District
Delhi
India - 110075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
433
down
231

Additional info
Contact Form
https://www.zaakpay.com/contactus

Customer satisfaction rating
11%
Complaints
797
Pending
0
Resolved
87
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Zaakpay.com related photos (347)

Complaints with pictures are more trusted and informative    View all

Zaakpay.com Complaints & Reviews

Sort by:

Zaakpay.com — payment not recieved

 Vignesh Mohan1989 on Dec 11, 2018
Dear team,

I haven't received the refund against cancellation of ticket. Irctc confirmed that they have refunded the amount but the same is stuck at your gateway.

Pnr:-[protected]
Ticket cancellation date :- 5/12/18
Amount - rs 905
Ref id - [protected]

Contact [protected]
Email ca. Mvignesh@gmail.com...
Complaint comments  Read comments [1]Complaint category Railways

Zaakpay.com — pls see for this

 Sonu sonu Mishra on Dec 11, 2018
I have booked rly. Ticket on 07.12.18 through irctc. Portal i have paid through icici debit card. Due to some reason my rly ticketc cancelled on 07.12.18 irctc portal says payment is refunded on 10.12.2018 through zaakpay. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Transaction id.[protected]
Refund id [protected]
Refund bank zkpy dt 10.12.18
Refund amt 660/-
Phone no.[protected]...
Complaint comments  Read comments Complaint category Railways

Zaakpay.com — pls see for this urgently

 Sonu sonu Mishra on Dec 11, 2018
I have booked rly. Ticket on 07.12.18 through irctc. Portal i have paid through sbi debit card. Due to some reason my rly ticketc cancelled on 07.12.18 irctc portal says payment is refunded on 10.12.2018 through zaakpay. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Transaction id.[protected]
Refund id [protected]
Refund bank zkpy dt 10.12.18
Refund amt 660/-
Phone no.[protected]...
Complaint comments  Read comments Complaint category Railways

Zaakpay.com — automatic debit the money

 Ranamurai on Dec 8, 2018
07/12/2018. I booked a ticket through irctc rail connect app. The payment has proceed upto otp verification through zaak payment and after that process automatically cancelled and ticket was not booked.
So there is no booking takes place but amount deducted from my net banking. Please help me out from this and how to i get my refund. Pls note next time don't use zaakpay.com....
Complaint comments  Read comments [2]Complaint category Banks

Zaakpay Pg — irctc refund not received

 Sitaram batesar on Dec 8, 2018
Dear zaakpay pg,

I have booked by ticket on 19th nov -2018 details are as follows:

1). From sujangarh to guwahati
Date :- 20-nov-2018.
Pnr :- [protected]
Booked amount:- 2460/-

Still haven't received the cancellation amount in my account, almost past 17 days after cancellation.

Please look in to this case as on priority.

Thanks& regards
Sitaram...
Complaint comments  Read comments Complaint category Railways

Zaakpay.com — irctc refund amount not update in my bank account

 deepak333 on Dec 4, 2018
Dear sir please solve this matter
Dear customer,

Please contact your bankers for confirmation with the given details.

Pnr: [protected] transaction id: [protected]

S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 1015.0 refunded [protected] 29-nov-2018 success refund for cancellation zp8c5e9b79f912...
Complaint comments  Read comments [2]Complaint category Railways

Zaakpay.com — irctc cancelled ticket refund

 yogeshdco on Dec 5, 2018
I cancelled my IRCTC train ticket on
20 November 2018.

TRANSACTION ID [protected]

PNR NO - [protected]

BHOPAL TO CSTM (AMRITSAR EXP.)

IRCTC portal shows Refund ID [protected] for the refund amount
Rs. 1065/-.

BANK : ZAAKPAY PG

Rs 1065/- is still not credited in my bank account as shown in the attachment. Which lies with zaakpay PG.

It has been almost 15 days from the cancellation of irctc train ticket which was done on[protected].

The amount is still pending...
Complaint comments  Read comments Complaint category Railways

Zaakpay.com — refund of railway amount not received against pnr

 udayshanker on Dec 3, 2018
Dear zaakpay pg,

I have booked by ticket on 19th nov -2018 details are as follows:

1). From thane to raichur
Date :- 23-nov-2018.
Pnr :- [protected]
Booked amount:- 360/-

2). From raichur to kalyan.
Date :- 24-nov-2018.
Pnr:- [protected]
Booked amount:- 355/-

Still haven't received the cancellation amount in my account, almost past 7 days after cancellation.

Please look in to this case as on priority.

Thanks& regards,
Udayshanker
[protected]....
Complaint comments  Read comments [2]Complaint category Railways

Zaakpay.com — not refund money from zaakpay [Resolved]

 abdulla khader on Dec 1, 2018
I have booked ticket in tatkal quotal on 24 nov 2018 through zaakpay as the payment gateway but transaction is failed due to not seat available and amount credited from my account but receiver did not receive the payment. I waited for one week to get my money back but till today there is no messages from your company. Hope this issule will get resolved soon. Waiting for your reply....
Complaint comments  Read comments Complaint category Travel & Vacations

Zaakpay.com — payment debited but not received by the receiver

 Rajesh Correia on Nov 30, 2018
Dear sir,
On 22nd june we had made a payment of rs 8176.2 from axis bank debit card at st andrew's college for admission purpose using zaak epayment services as the payment gateway. The amount got debited from the bank account but the receiver did not receive the payment. Hope this issue gets resolved soon. Waiting for your reply.

Regards,
Rajesh correia...
Complaint comments  Read comments [1]Complaint category Institutes

Zaakpay.com — for issuing the refund for cancellation of e-railway ticket through irctc [Resolved]

 harshr2707 on Nov 28, 2018
I have cancelled my two e-railway ticket through irctc website through zaakpay.. The status in irctc show refunded. Irctc has transfered the money to zaakpay pg. But it has not been credited in my account. It has been eight days. Rs.910 is to be refunded.
Date of booking:-21/11/18.
1. Pnr-[protected] from raipur to bishrampur - amount refunded-455
2. Pnr-[protected] from bishrampur to raipur - amount refunded-455...
Complaint comments  Read comments Complaint category Railways

Zaakpay.com — irctc ticket cancellation refund not credited to bank account - paid by debit card

 jonigaddar on Nov 27, 2018
Hi,

I booked a ticket on IRCTC (detail given below). Later on, I cancelled the tickets. Post 3-4 days, I checked that I did not get refund in my bank account. When I called IRCTC, they mentioned that the money has been credited to Zaakpay PG. I want Zaakpay to credit the amount to my bank account/debit card.

Transaction date: 18/10/2018
Transaction ID: [protected]
PNR no: [protected]
PBR express, DLI > JAM
Refund ID: [protected]
Two passengers...
Complaint comments  Read comments Complaint category Railways

Zaakpay.com — irctc ticket refund amount not meet

 irctc pareek on Nov 28, 2018
My refund amount not meet in my ref ac no =[protected]
irctc refund txn amount ref no is =zp574a5aed5cb37
pnr =[protected]
refund date=06-oct-2018
I have booked a ticket of two passanger jaipur to chennei but his cancellation is partially one refund amount credit on dated 29/9/2018 but sencond cancellation amount 2180 not received in my ac .but irctc refund show sucees mart and contact to bankers...
Complaint comments  Read comments [2]Complaint category Railways

Zaakpay.com — railway ticket refund not credited

 akhil cd on Nov 27, 2018
I didn't get my money refund against PNR [protected] which was booked on 22.11.2018 and due to personal work, the ticket was cancelled on 23.11.2018.

date of journey is 23.11.2018 from Bangalore to Triponithura

Booking amount Rs.1270/- and refund amount is Rs.1205/-

Zaakpay refund ID:[protected]

kindly look into the matter and resolve the issue at the earliest......
Complaint comments  Read comments Complaint category Railways

Zaakpay.com — refund of money against pnr 4563915349

 Nikhil_094 on Nov 27, 2018
I didn't get my money refund against pnr [protected] which was booked on 13.11.2018 and due to personal work, the ticket was cancelled on 18.11.2018.

Date of journey is 23.11.2018 from bdcr to secunderabad

Booking amount rs.570/- and refund amount is rs.210/-

Zaakpay refund id:[protected]

Kindly look into the matter and resolve the issue at the earliest....
Complaint comments  Read comments [1]Complaint category Railways

Zaakpay.com — refund my irctc dropped transaction.

 Janman1994 on Nov 27, 2018
On 15 nov 2018 i tried to book tatkal ticket of maldah town to delhi, due to meet my requirement of confirm berth allotment the transaction dropped nd the amount deducted.
Irctc shows they refund it. Normally it takes 4-5 days here already 10days passed still now i have not get that amount in my bank account.
Bank name: zaakpag pg
Bank reference id: zp57aad67b6e5c7
Refund id: [protected]
So plz kindly return it as soon as possible....
Complaint comments  Read comments Complaint category Banks

Zaakpay.com — irctc waitlist refund not received till now

 fedup123 on Nov 25, 2018
I have booked 2 tickets from irctc through mobiquik. The seats remained waitlisted and refund has been done zaakpay pg as shown in irctc refund history. But till now i have received the refund in my mobiquik wallet or zaakpay.
I have booked tickets through mobiquik but the refund is done in zaakpay.
I don't have account in zaakpay. So how will i get refund back and when?
Ticket details are as below:-
1) transaction id: [protected]
Pnr: [protected]
Train no./name: 12721 / nizamuddin exp
Transaction date: 10 nov 2018
Refund status: refunded
Complaint comments  Read comments Complaint category Railways

Zaakpay.com — refund of my cancelled irctc e-ticket

 s.sandeep kumar on Nov 25, 2018
Sir, i made a booking on irctc app from kanpur to chandigarh in unchahar exp (14217) in 3a class and paid an amt of rs1315 on 12 nov 2018 unfortunately my ticket got cancelled and the irctc shows it refunded to zaakpay pg but not got into my sbi bank account from which i made the payment plz help me to get my money back
Transac id:[protected]
Refund id:[protected]
Bank ref id:[protected]
Bank name:zaakpay pg...
Complaint comments  Read comments Complaint category Banks

Zaakpay.com — train ticket cancelled, refund yet to receive

 Devanjan Bose on Nov 24, 2018
I booked train tickets in ac 3, in the name of sudeshna bose, using zaakpay as the payment gateway, the ticket was cancelled by me on 18th november, and the same day irctc refunded the amount to zaakpay the same day. But i am yet to receive credit in my account.
Refund id : [protected]
I have cancelled my train ticket on 18th november, i am yet receive my refund....
Complaint comments  Read comments [2]Complaint category Railways

Zaakpay.com — railway ticket transaction has been failed

 udayshanker on Nov 23, 2018
Dear zaakpay,

I have booked the railway ticket on railway app and payment has been done to by my debit card but amount has been deducted and ticket transaction has been failed.

Details are as follows:

Ticket book date :- 23/11/2018 for tatkal
Transaction id:- [protected]
Amount deducted :- 460.49/rs

Its a request you to refund the amount as transaction has been failed.

Thanks & regards,
"udayshanker
'[protected]...
Complaint comments  Read comments Complaint category Railways

Recently Discussed

(13 minutes ago)
Bajaj Finserv
overdue charges in consumer durable loan
(15 minutes ago)
Panind
money refund
(31 minutes ago)
Panind.com
fraud site
(35 minutes ago)
Flipkart
not received refund for my emi
(41 minutes ago)
Telangana State Road Transport Corporation [TSRTC]
loss of tsrtc bus pass ts

Featured Complaints