Thepancard.com — I have not received my pan card

Address:

chennai

I have place the order for my pan card name change on 30th Dec 2020. on dt 7th jan 2021 thepancard.com office received my physical form.Since then i'm continuously taking follow up for my pan card but no reply from them.They raise query in my application i did solved that.Now it has been 2 & 1/2 months passed still no reply from them or not receive my pan card.So many time i asked for phone no to talked but they don't give no or not bother to reply our messages.
they take rs 300 for online process for pan card.