Thepancard.com — Non Responsive and bad feedback

Address:

Thepancard.com 41 Fourth Floor Tower I Shakthi Towers 766 Annasalai Chennai 600002

I applied for change in address in PAN card on 03/03/202. They allotted me customer code A3542645 and collected Rs.401/- via online payment. More than a month has passed but I have not received new pan card. When trying to message on their online portal, the following auto reply reflect in the portal.

Disclaimer:
Please be informed that this is not an Instant Messaging / Online Chat system. Our Customer Support Executive will respond to your query as soon as possible.

Such non responsiveness looks fraud. They are just cheating peoples online. I pray your good self to take legal action against Thepancard.com Thepancard.com, 41 Fourth Floor Tower I Shakthi Towers 766 Annasalai Chennai 600002