Thepancard.com — Pan Card not received

I had ordered a Pancard around July last year but I still haven't received my Pancard. They ask for documents time and again and whenever I submit a document, they ask for a new thing. I have tried asking them so many times but they say that we'll send it. I need my Pancard for my bank account and job since I'm in a bad financial situation. Please help me out. My customer code is A2736307.