Thepancard.com — Pan Details Update Request

I had sent my proof xerox copies to the company for PAN card details update. I sent all the proofs on January 31st 2021.They acknowledged that they received all the document xerox on february 1 2021.I paid Rs.399 as charges for the service. They gave me a consumer code:A3415676. And I tried to reach out them but they didn't respond to me properly.It has already been more than 50 days.I need a refund.