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Thepancard.com — PAN updation request still pending

Address:The panCard.com 41, Fourth Floor, Tower I Shakti Towers 766 Anna salai Chennai - 600002
Website:www.thepancard.com/overview.php

I have requested for updation in PAN through the pancard.com on[protected].

I am following them from December but they are still claiming due to covid it is delayed. Please help me I don't see any official support for them as well.
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PFB:

Customer Code: A2937076

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Attaching conversation with their Support staff which is not convincing.

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