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TheSmartShop Complaints & Reviews

www.thesmartshop.in
1
Updated: Jun 20, 2025
Complaints 59
Resolved
4
Unresolved
55
Bad 😕 It seems that TheSmartShop has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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TheSmartShop reviews & complaints(59)

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D
dracula deva
Jun 20, 2025
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Not working app customer care

Address: 1/670 Subramanian nagar iyyappanthangal Chennai 56

INMAA[protected] srivarhi enterprises chennai Porur loss my shop closed 3 years not working money in smartshop account transfer not working company close but not Money not reddan pls give my money 2800 balance not received my account money in smartshop account transfer my number or account register number [protected] google pay number reddan money pls cont my [protected] devaraj account wallet money not received...
+1 photos
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S
sscommunication
Jun 7, 2025
Jun 7, 2025
This thread was updated on Jun 7, 2025
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New franchess

Address: 2-3-462/25, Road No.3, Sainagar, Nagole

Sir i am old agent at smart shop name is apex tours and travels v Sreedhar 10 my account blocked sir but i want activate please my account

INHYD03000093R ID NO
CELL NO [protected]...
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D
dracula deva
May 22, 2023
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Amount not receive my account

Address: Google
Website: Not working smartshop money not reddan

Smartshop ageant INMAA[protected] SRIVARAHI 9 moth not working all service company all close but top amount in smartshop money not reddan my account office close 2560 total amount pls reddan my account[protected] devaraj [protected] smartshop my amount all service not 9 moth face problem not working company customer not working all stop work office not hear chennai amount not refend pls reddan my account...
+3 photos
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R
Ram Avtar
from Delhi, Delhi
Nov 29, 2022
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Address: Milan cyber cafe near super furniture, Bulandshahr road hapur, Bulandshahr road hapur

I am the super stockist in hapur uttar pradesh and my I'd is IN000851
And i invested 200000/- (2 lacs)
TheSmartShop customer support has been notified about the posted complaint.
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    V
    vulle kiran
    from Manthani, Telangana
    Jan 14, 2022
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    Address: HYDERBAD

    INWGC[protected] VK SOLUTIONS
    Daily Called to customer care, telling same thing, company KYC updation is going on and Technical problem, Very Fear about my 13000 Rupees, Locked since one month, could not be used ..
    TheSmartShop customer support has been notified about the posted complaint.
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      T
      thunglamosd
      from Imphal, Manipur
      Jan 3, 2022
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      Address: Wokha Nagaland

      Wishing your esteem company a Happy Year 2022. Sir, Thesmartshop - financial transaction and e-ticketing services in the TSS portal has not been active since for the last 2 weeks which caused inconveniences during the peak season. Now, we want to extend excellent services to our customers . For, which I on behalf of @yourlink services request your concern company to resume at the earliest possible time. Thank You.
      +1 photos
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        D
        debasmit80
        Dec 30, 2021
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        Address: 6/2 Lakshmi Narayan Chakraborty Lane Kadamtala Howrah 711101 West Bengal

        I am a small businesses man providing e ticket service to the customers through smart shop link.
        My Terminal ID INCCU[protected]
        DEB COMMUNICATIONS
        SMART SHOP LINK is off for nearly 15 days and I am unable to access any e ticket from the link.
        Almost 25000/ in my smart shop account.and I fear when anybody comes to cancel his e ticket issued earlier the cancelled amount may be credited to the online account and I would not be able to refund his Money.
        I am not getting any assurance or assistance from the Smart Shop (Harmes I Ticket Pvt Ltd).
        I am in a financial risk.
        Please help
        +1 photos
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          A
          Amit Thakuri
          Jul 8, 2021
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          Address: Quallapatty,Shillong

          Till date the TSSMATM Application shows the same error.
          +1 photos
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            A
            Amit Thakuri
            Jun 30, 2021
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            Regarding transfer of fund from TSSMATM Application to the bank .

            Why is NEFT & IMPS always down
            TheSmartShop customer support has been notified about the posted complaint.
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              A
              Amit Thakuri
              Jun 24, 2021
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              Its been months that I can't use the TSSMATM because the money is not getting transferred to the bank,
              Every time it shows NEFT and IMPS are down.

              Kindly solve the problem.
              +1 photos
              TheSmartShop customer support has been notified about the posted complaint.
              Jun 24, 2021
              Updated by Amit Thakuri               Is it a fraudster machine dealer, if it is then complaint has to be made to the cyber crime agency.

              Jun 25, 2021
              Updated by Amit Thakuri               Can any members of TSSMATM APPLICATION RESOLVE MY ISSUES regarding the transfer of money from TSSMATM application to the bank.

              Jun 30, 2021
              Updated by Amit Thakuri               Regarding transfer of fund from TSSMATM Application to the bank
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                R
                Rayaz chaket
                Jun 16, 2021
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                Address: J&K Bandipora

                Respected sir,
                As cited above that i have lost my registered mobile number linked with tss Smart shop. Now i am unable to login with my new number.
                So here i am requesting to you please update my new phone number as mentioned below ([protected]).
                I shall be really greatful to you for this kind favour.

                New mob. Number:- [protected]
                ID:- INSXR[protected]
                TheSmartShop customer support has been notified about the posted complaint.
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                  M
                  mahender csc center
                  Jun 10, 2021
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                  Address: farezarabad missa palwal haryana 121102

                  This portal very bad sarvies why not work in like this portal .the serves is cencel are my id and my rupye is refune me
                  TheSmartShop customer support has been notified about the posted complaint.
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                    A
                    Amit Thakuri
                    May 20, 2021
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                    Address: Shillong

                    Money doesn't get transferred,
                    Everytime it shows NEFT & IMPS are
                    down.
                    TheSmartShop customer support has been notified about the posted complaint.
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                      A
                      Amit Thakuri
                      May 16, 2021
                      Resolved
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                      Resolved

                      Money not getting transferred

                      Address: Shillong

                      Money is not getting transferred from tss matm application...
                      Helpful
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                      5 Comments
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                      R
                      RameshRayappan
                      Apr 24, 2021
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                      Address: TheSmartShop Hermes i Tickets PVT Ltd, Plot No 30A , (South Phase) First Floor , Sai Krupa Building, SIDCO Thiru-Vi-Ka Industrial Estate, Guindy, Chen

                      Incjb03900363j date amount deducted 7000rs for fedxer courier serive

                      they have deducted the amout for providing fedex service through smart shop but they not provided the serive due to their internal problem so they said they refund the amout to my retailer in incjb03900363j with 6500 rs commited by the sales team...Even the sales team given mail to the finance team for repaymetn but no replaying for the repayment ...No one following mail i trying for more the last one year ...Only auto generated mails with compaliant no received lot times ... Even now customer care no also not able reach ...
                      Pls do the need ful
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                        M
                        matrix malaparamba
                        Apr 17, 2021
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                        Address: Matrix I cafe Malaparamba Calicut 673009

                        Book a ticket thie tickel already waiting the journey was passed away ticket still waiting but coundnt refund customer sercice called he cant help what to do
                        +1 photos
                        TheSmartShop customer support has been notified about the posted complaint.
                        Apr 17, 2021
                        Updated by matrix malaparamba                         Book a ticket thie tickel already waiting the journey was passed away ticket still waiting but coundnt refund customer sercice called he cant help what to do
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                          S
                          Syed Sahil Alvi King
                          Apr 5, 2021
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                          Address: 0, ADARSH NAGAR MALHPUR C, CHOWK

                          Sir mere virtual se account me tranfer kia but siver isue mera ballance cut ho gya but refund nhi hua
                          +1 photos
                          TheSmartShop customer support has been notified about the posted complaint.
                          Apr 05, 2021
                          Updated by Syed Sahil Alvi King                           Plz my payment refund my account
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                            M
                            Md Faruque Khan
                            Mar 26, 2021
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                            Address: Manipur, Mayang Imphal

                            Sir,
                            Why doesn't get the option for move to bank in the smart shop business platform since 3/4 days. Our business would be chreck for this issue. I request you to able the transferring options (Move to Bank ) at any day of at any time as soon as possible.
                            Thanking you..!
                            TheSmartShop customer support has been notified about the posted complaint.
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                              F
                              Feancis Dsilva
                              Mar 15, 2021
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                              Address: L 202 shastrinagar housing board Naranpura Ahmedabad 380013

                              My Order No (#1633) was done before 30 days smart watch w 26 still not received money is already paid online my mob number is [protected] and [protected]
                              Please do needful
                              TheSmartShop customer support has been notified about the posted complaint.
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                                J
                                Jeewan Toppo
                                Mar 9, 2021
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                                Address: Church Line

                                Sir
                                I have purchased cooking ware set on 6/3/21, order number #11167
                                Jeewan Toppo
                                Mobile number. [protected] by net banking.
                                Now I am not getting any information about my product.
                                Please let me know.
                                +1 photos
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