Thomas Cook — Refund not received

 
8 Reviews
India
 vikas543
Hi, I had booked a ticket from Delhi to Bangalore through Thomas cook. I did the payment however got a screen later that the ticket not booked. I got a call later from Thomas cook saying tickets cannot be booked at this price and they will be refunding back the amount. - Rs 7812.0. However even after a month i have not received the amount. I tried calling the customer care no., however they keep on redirecting calls to their seniors and eventually the call is dropped by them. I even got a mail from them that money will be refunded, however even after one month nothing has happened. Ticket Id ( Thomas cook) : TID - FB792635
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Comments

So sorry to hear this Vikas, we have looped in our service quality team and they are looking into your concerns on high priority. Do allow for a quick check Vikas and we assure you that your concerns will be taken care of! Meanwhile, we request you to kindly provide us with your contact details.

Best,
Team Thomas Cook India
Below are contact details :

91-[protected]
[protected]@gmail.com
Every time i call ur helpline .. I am told there is a sepeate team for this issue .. They provided me with no.- [protected]. However nobody responds . I have been trying this reach this no. Since last two days . however nobody responds
Today as well whole day i was calling Thomas cook however no body responded.
Hi Vikas,

Thanks for your message and we immediately alerted our Refund Team to check on top priority. Maulik, our e-biz representative, has since been in constant touch with you. Additionally, he has also emailed details regarding your transaction to you. We are delighted to hear that your refund has been processed from our end and will be credited into your account in 7 to 8 working days.
Truly sorry for this delay, Vikas
Thanks for bringing this to our notice. We thank you for your patience, your loyalty means a lot to us, Vikas.

Best Regards,
Team Thomas Cook India
I booked airline ticket for my parents though Thomas cook website. I had to cancel the ticket the ticket one day before by calling the airline. The airline cancelled the ticket and told me that you have to contact Thomas cook for the refund and cancellation charges of 1575 will be deducted and rest should be refunded by Thomas cook.
I emailed flight cancellations and they first told me that they have sent the request for refund and then after a week when I followed up, I got a response that ticket is non refundable. I contacted the airline again and they told me that all tickets are refundable for jet airways tand Thomas cook should issue the refund.
The booking reference number was FB794404.
My contact number is [protected]
I booked airline ticket for my parents though Thomas cook website. I had to cancel the ticket the ticket one day before by calling the airline. The airline cancelled the ticket and told me that you have to contact Thomas cook for the refund and cancellation charges of 1575 will be deducted and rest should be refunded by Thomas cook.
I emailed flight cancellations and they first told me that they have sent the request for refund and then after a week when I followed up, I got a response that ticket is non refundable. I contacted the airline again and they told me that all tickets are refundable for jet airways tand Thomas cook should issue the refund.
The booking reference number was FB794404.
My contact number is [protected]
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    Thomas Cook - Refund not received

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