Thomas Cook Complaints & Reviews

I am writing this experience after going through a period of frustration and helplessness on a honey moon trip in mauritius, i trusted thomas cook for.

I had opted for thomas cook, for i wanted to be sure that my honeymoon trip was being organized by a global brand and had huge expectation that our trip would be a memorable one. But actually they cheated us.

They had promised us stay in a 3 star hotel, but in the last moment they changed that to a 2 star hotel(I have it in writing from company) which lacked even basic amenities - telephone extension, wifi, locker, hot water etc.
There was water leakage in my bathroom and few couples had even reported rodents in their rooms. When it rained, we had water all over our rooms' floor.

At the time of package booking, i had clearly told that we are pure vegetarian, but we were served non-veg in both outbound and return flights. Because the agent didn't not book that. So we had to suffer by staying hungry both in outbound and return flight.

On arrival, when we were tired and famished, and expecting a warm welcome with lunch (As mentioned in itinerary), we were told that lunch was not prepared, for it was not part of service that hotel is supposed to give. It took an hour to convince the local agent, who in turn was making calls in india. I literally i had to open my suitcase at reception in order to show the itinerary's copy. And then we were told we can have the lunch on any other free day.

I hope you can imagine the kind of embarrassment i had to face in front of my partner during the whole trip.

From last 3 months i have been trying to follow up with the company for compensation but they have stopped responding.

I have sent two legal notices but no response. Now, i am consulting lawyer to file a legal suit against them. Meanwhile, would like to warn the other customer about them.

Ref incident:[protected].

Booking reference: g[protected]

Attaching the pics of hotel room's condition. Below was the response from their executive for my first grievance mail. See how arrogantly they are responding.

[protected][protected][protected][protected][protected][protected]--
Subject:
Thomas cook (India) ltd: mr. Singh
Response by e-mail(04/03/2016 06.00 pm)


Dear mr. Singh,

This is further to your e-mail dated march 1, 2016.

On receipt of your e-mail we had taken up the matter to our concerned team and we are given to understand that the wifi facility in the hotels are made available in the hotel lobby and to use the same one has to be in the hotel lobby.

We wish to state that the drinking water was provided by thomas cook on the arrival day in the evening to made available in the guest room. We regret for the discomfort caused to you on tour.
May we bring to your notice that as hotel asso villa being a 2 star property the telephone is made available at the hotel reception as every hotel has a unique retreat concept where they allow the guest to enjoy maximum relaxation. We seek your understanding on the same.
Mr.Singh, we would further like to add that as hotel asso villa being a 2 star property all the basic amenities which includes soap bars and toilet papers were made available.

07.05.2015 to their noida office (mr taneja sahil), dated 22nd june 2015 to their delhi office and dated 29.06.2015 to thomascook, delhi(mr vikram singh) copy enclosed. despite of several reminders and requests, a reputed travel agent like thomascook india ltd has ignored and their irrational usapproach citing one reason or other is the cause of concern to all o[censored]s. we have but no option to address the issue to consumer forum for justice and redressal for refund of rs 2, 40, 000.00 with penal interest thereof as deemed necessary. Regards harihar prusty

I have booked my Mauritius tour from Thomas cook for 21-27 May, 2015. as committed by them they have told me that they will book 4star hotel and confirm me before booking the same. However i have received the voucher wherein they have booked 'budget hotel' without my consent. now they are not even taking my call/complain. kindly assist Thanks & Regards, |Akash Jain | Mob : [protected] |

hello sir
i have booked for your europe tour package before i apply for visa, so then we apply for visa for U.K
your thomas cook staff asking me to give all my unnecessary document like new valuation for properties, properties english transfer after being giving C.A. PROPERTIES VALUATION CERTIFICATE, I HAVE GIVEN ALL NECESSARY DOCUMENT, which ever he demand but still he want to blame me that ur document are nt strong bring more document other wise he will forfeite my booking amount after then he ask me to give document of my parents
but still he said this word that i will forfeite your booking amount


this was the worst behaviour from thomas cook staff

I read few of the complaints raised already on Thomas Cook. feeling sad on me why didnt I refer this portal before going ahead with my bookings. I tried booking a domestic round trip with thomas cook as there was a great discount given by ICICI Ccard. They didnt confirm my one way trip but confirmed the return way which is ridiculous.I called to their customer care (they are full of some road chaap illiterate people) to know the reason why it happened to which they replied the fare might have fluctuated. If it fluctuated (to which I agree to some extent) then why couldn't they stop the whole transaction rather going ahead and booking the return way? Doing so they have restricted my plan to shift ahead, rather I had to book ticket at higher price for that one way. Had they stopped the transaction soon after realising the price fluctuation, I could have shifted my journey slot ahead and re planned. Well, here problem begins. The customer care told me that the refund will happen automatically and will get credited in 4-5 working days. When I didn't see any refund even after 10 days I called again to customer care. Please be noted, you have to have patience talking to these guys, first of all, they will always have readymade excuse that they are not the concerned people and need to call again though they have an option to divert the call to the concerned team (which they did on much insist). Now even after getting connected to the concerned team they given me one new no.[protected] to call and get the refund status (what the hell they are sitting there for then??). Be noted, this is not the toll free#, you will be charged as per your call plan. Having said that, make sure you have enough balance as you will be required to argue a lot with these dumb guys. Anyhow, I called to the no. These are new bunch of pathetic people (I heard a lady singing song loud enough while I was on line, that shows how seriously they take their job). However, I spoke to a guy named Ganesh and other was Shanwaz, I asked him to let me know my refund status referring to my booking ID. The simple reply from him was he don't have any mail with this ID and I need to send a mail If I want to initiate the refund. Now that boiled my blood. If this was the process why couldn't they said at the day first of my call to the customer care? After waiting for over 10 days they are telling me to send a mail. I never had such a bad experience ever. I don't know what process they have. If your ticket not confirmed, the refund should happen automatically. How can these shameless guys ask me to send mail and making me suffer for their mistakes. I mailed the same to their complaint/escalation email id. No action, no update till now. To all whoever reading this mail, I would personally suggest please don't go for any lucrative holidays offer or credit card offers with Thomas Cook. I don't know how are they operating in other countries but here they are full of bluffs, unethical people. They won't resolve your queries and keep buying time with their stupid excuses. I'm hoping these guys will wake up and take their responsibilities seriously. -Manindra

Complaint against Thomas Cook for not accepting change of date of travel which they had agreed at the time of booking.

The facts of the are as follows:

1. That, on 4th February, 2014 the Complainant (R.K. JAIN) had availed the services from the Opposite Party No. 2 (Thomas Cook) for booking a tour Grand Bargain America with Bahamas Cruise and Canadian Extravaganza at a total amount of Rs. 3, 20, 000/- and USD 4, 700/-, for 2 people and had accordingly paid in advance the total sum of Rs.1, 20, 000/-. Balance amount of Rs. 2, 00, 000/- and USD 4, 700 equivalent in Indian Rupees as per the prevailing rate of exchange on the date of payment is payable.

2. That, at the time of booking the tickets a representative of the Opposite Parties had very clearly stated that Deviation or date change would be allowed if seats were available to that effect without any subsequent deduction of charges. The executive had also mentioned very clearly the company policy as regards to the postponing of dates which would be allowed only if a one month prior notice was issued intimidating the same and this too would be exempted from any charges or penalty. The concerned executive has very clearly incorporated following condition in the Booking Form signed by both the parties on 04.02.2014:-QuoteDeviation or Date Change is Allowed. If Seats are available without any charge.UnquoteIt is pertinent to mention that above is a “over-riding” clause in the Booking Order Sheet.

3. The copy of the Booking Form is readily available with me.

4. That, though the Complainant was not in a position to give any firm date yet the executive of Thomas Cook has assured that any tentative date can be given for booking purposes and issue of required Visas etc. from concerned Embassies etc. and date of exact departure can be changed before one month of the confirmed departure date. Thus, tentatively booking were made for departure in a tour on July 7th, 2014 but due to a marriage ceremony in the house, the Complainant had to postpone the tour to September 1st, 2014 for which an e-mail was sent to the Opposite Parties intimidating the same on May 22nd, 2014 i.e. more than 45 days prior to the tentative date. There was no reply from 22nd May, 2014 to 26th May, 2014 (noon time) from the Opposite Party though the Complainant has reminded over phone few number of times. It is to be noted that prior to 22.05.2014 i.e. when a request is made for change of date by the Complainant, there was no communication about any booking from the Opposite Party.

5. That, on May 26th, 2014 (2.18 P.M.) the Opposite Party had sent an e-mail to the Complainant stating that bookings are made for 7th July, 2014 and stated, as follows:QuoteAs per your below mail your all the services are confirm including ticket. Please find below confirm flight details. shifting charges would be applicable if you will shift your tour. Please advice. Unquote

6. Thus the Opposite Party has informed that the request for the postponement of the dates could only take effect if the Complainant pays extra charges as a penalty because at an earlier instance the bookings were already made for 7th July, 2014. It is pertinent to note here that the Opposite parties acted outside the purview of the company policy and thereby have wronged the Complainant.

7. That, on further follow up, the Complainant had immediately replied on 26th May, 2014 itself and e-mailed the Opposite Party and conveyed that change is allowed without any charge if a request is made prior to one month of the departure date as stated in the Booking Order Sheet. The Complainant had also requested to fix the date of departure to 01.09.2014. Since there was no reply inspite of repeated follow-up over phone, a reminder dated 30.05.2014 was sent to the opposite party for taking necessary action as there is a commitment from Thomas Cook to change the schedule without any charge.

8. As there was no response from the Opposite Party, the Complainant had maintained the follow up over phone and as desired by the opposite Party, had sent a scanned copy of the Booking Order Sheet vide e-mail dated 02.06.2014 (11.51 A.M.) and requested to change the date of trip to 1st September, 2014 as per various mails sent in this regard on 22.5.2014, 26.05.2014 & 30.05.2014.

9. Further, another E-mail dated 02.06.2014 (1.31 PM) was sent by the Complainant wherein the executive of the Opposite Party has agreed for change of date without any charge. This commitment was made by the opposite party on 04.02.2014.

10. The opposite Party has informed vide E-mail dated 04.06.2014 (12.00 Noon), as follows:-QuoteWill shift you when seats and dates are available, but if any services will confirm and then you want to change so you have to pay the cancellation charges it is mentioned in the booking form.Tickets are already issued, if you want any change you have to pay cancellation charges.UnquoteComplainant had been informed by the Opposite Party about any booking made after 4 days of requesting for change. In case, any booking is made on behalf of the Complainant, same should have been made by the Opposite Party only after prior confirmation from the Complainant as 7th July, 2014 was only tentative. There is a clear cut “over-riding clause” in Booking Form Sheet for change of date without any charge. The Complainant has the right to change the date before one month or the time, he has been informed about any booking. Since no booking was informed to the Complaint until the date of request for change i.e. 22.05.2014 (which is more than 45 days of tentative booking date), the Complainant is entitled to change the date without any charge.Thus, this is unjustified levying of extra charges whereas the Booking Order Sheet stated otherwise. Additionally, such fraudulent actions tantamount to unfair trade practices by the opposite Parties.

11. In reply to above mail, the Complainant replied on 04.06.2014 (12.40 PM) and requested for change of date to 1st September, 2014 without any charge as already requested on 22.05.2014 since booking form sheet clearly shows that the Complainant can change the date of departure without any charge. A scanned copy of the booking form was also sent.

12. Since there was no appropriate response from the Opposite Party, an E-mail dated 4th June, 2014 (2.24 P.M.)was sent to the Branch Manager of the office Opposite Party at Connaught Place and all the above relevant mails (screen shots / scanned copies) were sent as an attachment:- i) Complainant E-mail dated 22.05.2014 requesting to change the date to 1.9.2014.ii) Opposite Party E-mail dated 26.05.2014.iii) Complainant E-mail dated 26.05.2014 with regard to reply of Thomas Cook E-mail dated 26.05.2014.iv) Complainant E-mail dated 30.05.2014 being reminder.v) Complaint E-mail dated 02.06.2014.vi) Booking Order sheet dated 04.02.2014.The complainant requested the opposite Party to go through the documents and take necessary action, at the earliest.

13. Since there was no response, the facts about the case was also sent to the Branch Manager vide E-mail dated 05.06.2014 (3.24 PM) by the Complainant wherein emphasis was given on the following points:-i) There was a commitment for deviation or date change without any charge, if seats are available. Since the Opposite Party is prepared to change the date with charge, it means seats are available in the group departing on 1st September, 2014.ii) Since the reply of the Complaint mail dated 22.05.2014 was given on 26.05.2014 only, it was after thought only. Moreover, there is no PNR number in the mail received on 26.05.2014. It was also mentioned that seats might have been blocked prior to confirm booking which is normally done without any charge. iii) Booking of any seat or services should have been done only after confirmation from the Complainant individually.iv) If any mistake is done by any staff member of the opposite party, the Complainant should not be responsible for the same.

14. The Opposite Party has replied vide E-mail dated 6.6.2014 (7.29 PM) that date change is allowed subject to terms and conditions as mentioned on booking form. Since Services of the tour are booked on is already confirmed and tickets issued – date change would be charged.There was no reference of the “over-riding clause” mentioned in the booking form dated 04.02.2014 which clearly stipulate that deviation or date change is allowed without any charge.

15. As such, the Complainant received a reply after 15 days (Complainant requested for change on 22.05.2014 and finally received negative reply from the Opposite Party only on 06.06.2014) that the extra charges were levied on the Complainant because the Opposite Parties had booked the flight tickets before hand. Even after repeated attempts to resolve the issue the Complainant was dealt with very harshly as the Opposite Parties were adamant on levying the charges even though it actually was the Opposite Parties’s fault for they failed to act as per terms and conditions mentioned in the Booking Form.

16. That, the Complainant was appalled to receive such inept and unprofessional services from the Opposite Parties. Furthermore, the acts of the Opposite Parties have created unnecessary hassles and have added to the mental frustration and the level of mental trauma for the Complainant.

17. That, the actions of the Opposite Parties are liable under Section 2(1)(g) of the Consumer Protection Act, 1986 which defines "deficiency" as any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service. Also, as per Section 2(1)(r) of Consumer Protection Act, 1986, "unfair trade practice" means a trade practice which, for the purpose of promoting the sale, use or supply of any goods or for the provision of any service, adopts any unfair method or unfair or deceptive practice.


Since Thomas Cook has not heard my case, appropriately, I am approaching Consumer Forum and filing the case against Thomas Cook for

1. Change of date without any charge

2. If not decided by court, refund of entire amount.

3. Rs. 1, 00, 000/- towards mental agony and harassment.

The readers are advised to be aware about the malpractices being adopted by Thomas Cook, Connaught Place Branch. Any one can contact me over phone at any time

rgds

R K JAINC-79, UNITED INDIA APARTMENTS
MAYUR VIHAR PHASE-1 EXTENSION
NEW DELHI - 110091
CELL NO. [protected]

Hi Team, This is in regard to the tour that my parents had opted. PFB the details Of the tour. Country-Europe Tour Tour Manager- R. Daruwala No. Of Members -6 Name: Dhirendra rao, Dipti Chaturvedi, Gulab Ram Gupta, Mrs G.R. Gupta, Mr & Mrs Nigam. Date: 8th June- 20 June 2014 The tour manager is highly unprofessional and his behavior towards the tourists from India is highly intolerable and rude, not at all supporting, highly arguable. On arguing he kept on saying that if you want to complaint to the Group, You Can move forward, the group will listen to him only.He didn't listen to even a single request. There are certain list of events that are happening on the tour such as On request he neither arrange foreign currency, local numbers, Taxi for local transport and kept on arguing. Due to Series of events they are planning to leave the tour in between. Is this type of service that is provided by the so called Big Name in the Industry 'Thomas Cook'. Is this the repo that you people want to create on the customers. Are your First priority the Customers or these type of Hypocritical Employee. Please let me know the explanations and the actions taken so as to continue believing your Services Thanks & Regards Pallav R C +91-[protected]

before doing the payments, the thomas cook employee offers me so many things in my tour package. and after doing full payment the facilities are cut down all of sudden. it is evening 4th june today, my flight is on 5th june and i have not recieved my visa and passport yet. before the payments were made I was suppose to get daily break fast + lunch + dinner, and after the payments the daily lunch is totally cancelled an one day dinner is also cancelled, 4 night / 5 days tour was final at starting and now what i am getting is 4 night / 4 days. thanks thomas cook.

I miss divya kotian had booked a tour to europe (grand bargain ) for 9th june from ghatkopar east store of thomas cook. This was our first tour.we made the staff aware that me and my sister and my neighbour want to go together for the tour and if even one visa gets cancelled we wont go for the tour.the concerned passport guide dint look into the matter and gave an assurance of the visa being cleared (which she cannot nor can anybody except the authority).she on purpose showed me and my sister non working inspite of both o[censored]s working so that the documentation process gets reduced.my dad earning is lower than us and she showed him the sponsorer.moreover inspite of warning her that the documents are not perfect she showed her overconfidence that none of the visas of their branch has been rejected and made us submit those incomplete documents with a low bank balance and secondly we were the people who constantly called her for applying for the visa.we had submitted her the documents in march itself but she made the process so long that after calling her enumber of times she submitted in end of april.day before submitting origibal documents we went upto her and again said her we think the documents arent enough but she was very confident on the goodwill of thomas cook that she said it will be cleared and to our shock our visas got rejected with one of them being cleared.the staff members their tried to hide faults and cover their mistakes by giving false reason of rejection when true reason was in front o[censored]s.the financial condition bein poor and the reason that me and my sister where unmarried jobless was enough for them to reject us moreover documentation which she thought was enough wasnt and we proved to be right and we wany for token money back as bookings were put on hold as soon as informed and I hope you look onto the matter and provide us a reasonable amount of refund as the refund you guys providing for your mistake is too less.in this matter the person who should held responsible was the staff member.she clearly knew she had done this mistake of showing us unemployed which was another main reason for rejection

I joined the Certificate Course in World Tour Management at Centre of Learning, Thomas Cook, India's Delhi Office and paid a fee of 80000.00 Only to realise that the course is a complete sham, and the only thing they discuss is the itinerary and the lectures are delivered by income-pent faculty and at a frequency that is convenient for them. Even after five months of completion of course they have not shared the scores of the exams and neither they have disclosed the scores of all the students in the batch and instead informed over phone some of the scores. The interviews were conducted by the Head for an average of 2- 5 mins to shortlist and select the candidates initially and when the same was shared with Head COL- Smitha Gulvady her response was that the person is capable enough to decide in two minutes. Strange for world over no interview is conducted and closed in two - five minutes. There were instances of students cheating and caught in the exam by the invigilator and the same were finally selected and offered a job. The same should be available on CCTV footage. When the same was flagged they refused to look into it. They have refused to reply to any of the emails written to them in this regards and are trying to brush the same under carpet by ignoring the same. They have not shared the details of the qualification of the Trainers also. They are basically cheating people and luring them by the name of the brand, whereas there is nothing professional about the way the course is conducted. They are over charging and this tent amounts to a fraud and nothing else, as this is all well planned and executed. Regards Kandarp Jain [protected]@hotmail.com

I had booked Ladakh trip for 6 passengers through their call center, which I think is outsourced to WNS. In spite of repeated requests, the Thomas cook team never gave us any reference number or invoice for the booking done. They don't seem to have any booking process, it is all adhoc and abstract. They took 1 week to acknowledge the initial payment, in spite of several calls. I made the balance payment last week but yet to get acknowledgment or receipt from Thomas Cook. This reflects very poorly of their accounting process. I also have a fear of 'Fraud' at play in Thomas Cook, since no receipt has been issued for the payment. Not sure if I should dispute the card transaction or file an FIR against Thomas Cook for 'Fraud & Cheating'.

We took a very high priced tour to Bali for our honeymoon, as compared to other travel companies we paid more to Thomas cook thinking that it's a brand and we would be safe and secure. But little did we know, I am mentioning all the complaints and if required can give a complete description of what happened.I am deeply upset with the kind of services that were given to us. Me and my husband booked a honeymoon package for Bali from 12th feb 2014 to 18th feb 2014. I 'just want to state the fact that I had several better options to book my package but we still opted for Thomas cook thinking that its a trustworthy brand has been in the market for long and will definitely not disappoint us. As compared to the packages that I was getting through other companies I paid a lot of money to thomas cook but little did I know. This package was booked through Thomas Cook Delhi.as per the person booking this package for us she said apart from all this we will provide loads of other honey moon feebies, forget about that we were not even given the services properly. The GUIDE: I HAVE NEVER EVER SEEN SUCH A RUDE GUIDE, WHEN WE INQUIRED ABOUT THE TOUR PLAN HE STARTED SHOUTING ON US AND HE EVEN SAID THAT WE ARE LIEING TO HIM AND MAKING A FOOL OUT OF HIM. I TOLD HIM THAT WE HAD THIS IN OUR PACKAGE THAT IS THE ONLY REASON WE ARE ASKING HIM, WE HAVE NO REASON TO LIE. HE EVEN COORDINATED WITH HIS HEAD IN BALI BUT THAT WAS ALSO OF NO USE TO US AS HE SPOKE TO HIM IN HIS LOCAL LANGUAGE AND DID NOT HELP US IN ANY MANNER. THE GUIDE DINT TELL US ANYTHING HE JUST WANTED TO FINISH HIS WORK AND LEAVE. HE KEVEN DID NOT COME TO DROP US AT THE AIRPORT AND JUST SENT THE DRIVER AND MADE US SIGN THE FEEDBACK FORM AT THE HOTEL. AND WHEN WE WENT TO KAYU RAJA VILLA HE STARTED TELLING HER ALSO ABOUT THE DISCUSSION WE HAD WITH HIM.i WAS EXTREMELY FRUSTATED (I[censored] R NOT IN YOUR COUNTRY YOU CANT EVEN SAY MUCH). We paid 50 USD in order to visit the coffee plantation and UBUD market, which also got closed all thanks to the guide again. Even after paying 50 USD the guide never told us that at day time we would not be able to see the volcano. We went all the way to just see the fog, then we went to the coffee plantation and then to UBUD market which was also closed and the guide did not even care to inform us about that. The inclusions were disatisfactory and there were no additional services. Our safety should have been their topmost priority, it seemed harassment was the top most priority. I felt scared on my honeymoon I did not enjoy and forget about enjoying we were harassed by their guide. Thomas cook gave me a guide who harrased me, did not let me shop or do anything did nt tell us anything and he send somebody else to drop us to the airport. He made us sign the feedback form at the hotel. How do I trust an unknown person dropping us at the airport keeping in mind how the guide behaved with us, what if we were kidnapped. How can they give someone such a pathetic experience for their honeymoon. I was scared I don't need anything free from you guys I don't need any freebies when what you committed was not given to us. We told the guide that on a rainy day we should not do jet sky he insisted that it had to be done now. As for the city tour it was told to us we would be taken to the entire city going to all the plantations villages and what not, we were taken to one monument and one pathetic beach side. Is that what you call a city tour. We were harrased insulted misguided at the hands of Thomas cook employees had we been in india I would have really taught the guide a lesson but unfortunately we were not in our country. A middle class saves money to go for a honeymoon but mine was spent feeling scared in the hotel room. And I will not let this all go just like this, the company has to really have some real good reasons for putting our lives at risk.

On seeing their advertisement on 23 Feb 2014 wrote them an email. NO RESPONSE. Wrote again to their feedback mail id. Automated response. NOTHING FURTHER. Wrote to their Senior manager as no response from their feedback system - MAIL BOUNCED. Sr manager Id does not exist. Called their Toll free number. "Will get a call from sales" No response. Wrote to their Learning Centre and got a call from Head International Sales> "Will mail you the details requested before you get home" That was 4 days back. Still waiting. Do I want to travel with them? Mr Managing Director please look at your operations. shreesh Kathavate [protected]

Hi, I had booked a ticket from Delhi to Bangalore through Thomas cook. I did the payment however got a screen later that the ticket not booked. I got a call later from Thomas cook saying tickets cannot be booked at this price and they will be refunding back the amount. - Rs 7812.0. However even after a month i have not received the amount. I tried calling the customer care no., however they keep on redirecting calls to their seniors...

To all concerns


My name is Yogita Sali, i work for Raymond & reside in Mumbai .

This is to get to your attention, the horrifying service received from Thomas Cook .

I booked a package for Kashmir for 9 family members on 12th Jan online . Also Made advance on very same moment .

Ths was done during my official visit to bangalore for work and it took close to 6 hours to finalize & close the bookings .

On 18th Jan, i receive a email saying due to non availability of seats, we cannot book your holiday .

Ths is truely the worst experience one can have from a brand like yours .

It totally was v v disappointing and unprofessional . Now its too late to get similar packages from anyone else .

I have lost me precious time, energy and money over ths .Will surely take ths issue to all consumer complaints forum,

Other than that you guys have kept my money for 6 days harping on it .

Ideally would like you to pay me the damage caused for all the efforts made and not delivered .

Its totally unethical to harass consumer like this . You should not make tall claims of worldclass service .

Pl pay me the damage of Rs.15000/- along with full refund of advance paid .



Thnx
Yogita

I'm on a business trip at South Korea for 2 months. Before traveling here I took mobile SIM card from Matrix, India.
After reaching to South Korea, one day I lost my Thomas Cook travel credit card & to block that card I made calls to the South Korea customer care of Thomas Cook (no.[protected] which is strangely a Russian number which I discovered 14th Jan only, after I received my mobile bill. My assumption was as there are different numbers for different countries, so Thomas Cook’s customer care’s given call center number for South Korea, must be a local number only. When I received last month’s usage bill from Matrix & the amount I found in the bill is sky-high Rs. 8830.34.
My grievance against Thomas Cook is that in their booklet the given 24*7 free customer care phone numbers (as it’s mentioned in the handbook) for different countries are mentioned as free numbers & if any particular number is chargeable, it should be mentioned specifically so that customers doesn’t get misguided.
Therefore for this harassment & loss I claim compensation from Thomas Cook of the same amount what I need to pay to Matrix as my last month's bill amount.
My card number is: [protected]
Valid through: 08/1

I have booked Experience Andaman 5N / 6D package through TC on 6/9/2013 with a discount of Rs 3500/- per person for 5 person online with an initial payment of Rs 15000 per person. 1. As per the Booking terms & conditions, the initial booking amount is Rs 10000/- per person. But online system does not accepts this. Hence they have collected more initially. This will resulted into excess cancellation charges. 2. As per the Booking terms & conditions, there was clause stating that 'early bird incentive' will be provided to those book well in advance and the people book later / last moment may be charged more. However, they did vice-versa and given me Rs 3500 discount as against Rs 4500 to the subsequently booked clients. 3. Mr Mitesh Vadodaria (AM) and Mr Sathyendra Singh - Customer executives gave me wrong information about flight timings and also loose promises. Never bother to call back and help the customers. Not even issued the 'Receipt' for Rs 75000 for more than 18 days from the date of booking. Simply promising. Hence, they are not trust worthy people and not even bothered to call back and inform the status.. 4. Lodged complaint twice to customer support, but received only the auto generated reply & no action has been initiated yet.

We booked a tour for four from Thomas cook for Europe from 16July. There were several things wrong with the tour booking and if you want i can explain it in detail in another mail, but this mail is to complain about blatant lies and cheating that seems to go in the Ahmedabad, CG Road Branch of Thomas Cook. One of our flights, Ibiza-Madrid was Pre-poned and Thomas cook did not inform us of this, after contacting Thomas cook immediately we went ahead and bought tickets for a later flight. After coming to India we went to claim our refund since not only did it cost us a lot, but one of our whole planned day was ruined because of this oversight. They requested a receipt which we duly presented. It has been one month since the day we presented our receipt and after contacting Thomas Cook representative Mr. Nikhil we keep getting the same replies we did one month before, that "its under process". He refuses to give us a time frame of the refund or even if it will ever happen. On one occasion Mr. Nikhil went as far as to tell me that there are several cases pending for refunds since years, shocked to hear this, i decided that i will NOT be one of those cases and will use all public redressal means necessary to get my refund. i have no qualms about using online and physical papers to call Thomas Cook out publicly, and talk in detail how many things went wrong with this whole booking from the start and ending with Thomas Cook holding our money and refusing to refund us, not to mention Mr. Nikhil has started to become blatantly rude and cutting of calls in the middle of conversations. This is unbefitting of such a large company and will only harm its reputation, its a simple cut case of cheating and will be treated as such in all circles.

we were cheated by THOMAS COOK by not providing proper travel documents and providing misleading travel documents for applying visa as a result of which our visa was rejected our letter and reply from swiss consulate enclosed below. I had complained to Thomas cook regarding the same and no favourable reply so far..





The Consulate General of Switzerland

Mumbai





Respected Sir / Madam,





I, Dr. Vandana Ravi holding Indian Passport Number Passport Number: J4162083 along with my Husband Dr. Ravi Kizhedath holding Indian Passport Number: G6341504 and our children Miss. Dia Ravi holding Indian Passport No L1309944 and Master. Arnav Ravi holding Indian Passport No L1309914 had applied for a Schengen visa with your good office last week (18 July 2013)

Me and m yhusband are working as professional doctors would like to proceed for a 07 days holiday to Europe on 31st July 2013 organised through Thomas Cook India Ltd, Calicut.



Our applications for visas were rejected with a letter from your office as attached, stating that the information submitted regarding the justification for the purpose and conditions of the intended stay was not reliable. We had provided all the credentials regarding our job, both o[censored]s are working as medical practitioners in reputed hospitals in Kerala.



We request your kind self to review your decision so that we can participate on our holidays scheduled to depart on 31st July. Kindly grant us permission to re-submit our applications through the VFS in Cochin tomorrow. Please Let us know if you require any additional documents to prove the purpose of our visit.



Since time is too short, if required we are ready to present ourselves before your esteemed office at Mumbai with all the necessary documents.

Request you to consider our application and grant us the necessary visa and oblige to avail our dream holiday with our kids.



Thanking you,



Yours truly,



Dr. Vandana Ravi

215/24, Aryankalam

Annara, Tirur PO,

Malappuram DT, Kerala 676101

Mob: [protected]

Mob Hospital[protected]





Subject: RE: Request to review decision for visa
To: "[protected]@gmail.com" <[protected]@gmail.com>
Cc: _EDA-Visa Mumbai <mum.[protected]@eda.admin.ch>


Dear Madam



Thank you for your eMail. Unfortunately this consulate has found some inconsistencies in your applications. After checking the file this Consulate has found that the hotel bookings for Switzerland mentioned in your application were untrue. This Consulate has checked back with the mentioned hotel and they have confirmed that no reservation was done on your name or by Thomas Cook during the specific period. This consulate therefore has to assume that Switzerland is not your main destination.



Since the agent has submitted misleading documents this Consulate has to refuse a visa in such a case as the applicant confirms with his own signature to take full responsibility for the authenticity of all the documents in his application.

Yours sincerely



Michael A. Bloch

Attach� / Deputy head of visa section



Consulate General of Switzerland

102 Maker Chamber IV, 10th floor
222 Nariman Point
Mumbai - 400 021
India
T: +[protected]/4/5
F: +[protected]/2285 0626

official e-Mail: mum.[protected]@eda.admin.ch
www.eda.admin.ch

Dear Sir /Madam,
We have booked Grand Bargain Europe Tour (14N,15D) for 21st May,13 with Thomas Cook ,south ex ( GCP,Westgate),New Delhi for price of Ex bombay : INR : 90,500/- (minus ex bombay Rs.1500/-) =INR : 89000/- + Euro 1575 minus Discount of INR : 34600/- : Total INR : 159925/- (Per Euro INR 67) and we have deposited Rs. 1,00,000/- ( two cheques each of Rs 50000/- ( SBI ,UIT branch ,Jodhpur) at Thomas Cook's ICICI Bank New Delhi :(a/c no: [protected] ) at Jodhpur 0n 4th January'14 & 15th March'13.
Agency send Email on 11th april asking us to pay much more than promised . I have send email on 12th &
25th April'13 asking for clarification & confirmation. I have tried to communicate several times , no proper solution was communicated.
So due to unprofessional attitude ,cheating ,no reply or proper clarification and harassment caused to us ,I have requested for cancellation on 4th May'13 . No response what's so ever .
Another email was send on 17th May & 21st June '13 requesting for refund or Rs. 1,00,000/- .
Till date I have not received refund amounts or any communication from Thomas Cook.

Hello Friends
I took Thomas cook holiday package for me and my family, we spent more than 1 lakh per person and got CHEATED.

1. They WILL never tell the real name of hotel even 1 day before departure - because that hotel is pathetic and is most of the time too far from city, example our hotel in London was 34 miles from London and Hotel in Paris was 110 miles away with no proper food arrangements.
2.They fooled us by telling us that London Eye is not working, we called the enquiry and found out that they were lying.
3.They provided us with the 2 star hotel instead of 4 star for which they charged lot of money.
4.tHEY PROMISED US two day tour in London but our flight reached at 6pm first day, only second day was left and our duration of flight was calculated in journey TIME.
5.Lastly, they will ask you for Indian currency in Europe, not Euro to give you extra things which you should get obviously in tour like food, drinks in bus or extra blanket or special seat or room etc.
6.They will never follow the things shown on brochure also the food provided was disgusting and was told to us that we can go and buy on our own from any other restaurant if we dont like their food.
7.In London, they were saving their money by not taking us to Buckingham palace or London bridge and we paid for the taxi to visit there.In some restaurants in Paris and Switzerland the food provided does not even fall in category of dhabas here.
8.They wasted our most of the time in travelling from our far side hotels to city and in the evening we took the dinner at 7 pm because the time of travelling from restaurant to hotel was 2 hours and we were not able to enjoy night life of city or shopping in any city.
9.Actually they charged for 9 night and 10 days but the actually tour was for 8 nights and 9 pathetic days.
10.In London the bus driver stopped the bus for 2 hours and told us that travelling hours are limited here, what a silly excuse like if we are illiterate people.
11.ONE TOURIST LEFT THE TOUR IN BETWEEN BECAUSE OF DISGUSTING SERVICES AND THEY WERE ASKED TO WAIT FOR 2 HOURS IN THE RECEPTION AND STILL THE ROOM PROVIDED WAS IN SOME OTHER 2 STAR HOTEL.
I WOULD RECOMMEND TO TAKE ANY TOUR SERVICE EXCEPT THOMAS COOK. I GOT CHEATED, OUR FUN WAS SPOILED, WE SPEND OUR HARD EARN MONEY TO ENJOY FOR COUPLE OF DAYS AND PEOPLE LIKE THIS STEAL MONEY FROM US.
ALL OF YOU PLEASE AVAIL ANY OTHER TOUR SERVICE BUT NOT THOMAS COOK.I WONT TAKE THE NAME BUT DO PROPER RESEARCH BEFORE CHOOSING.
THANKS

Cheating People for the money.... Knowing that the visa is rejected, still grabbing complete money from the passengers and using that money for 6 months or so and deducting more than 50,000 as cancellation charges. They are literally playing games with passengers money.


They are not giving any explanation of tickets booked dates or any other information, Just charging money.

No reply.. No response...

I strongly advise no one to use Thomas cook services.

I have booked a Tour o[censored]SA from Thomas Cook Delhi Office with advance payment of Rs.40000/- and regarding for VISA Appointment they have given me one contact address and told me please go to bombay and meet Mr.Ramesh (Thomas Cook Bombay) on 11th may 2011 09:30 AM for interview.
.
After reaching to Bombay I have contacted to Mr.Ramesh over phone and asked for interview. Mr.Ramesh have told me on phone I cannot meet with you and this address was given by Thomas Cook Delhi is not Thomas cook Bombay address, this is my home address and I cannot meet with you tomorrow, talk with Thomas cook Delhi "

In Big Bombay how to trace Mr.Ramesh and Thomas Cook office at morning 09:00 AM. Thomas cook have given me wrong and half information.

So in view of above facts I have cancelled my tour program and I have not appeared for Visa interview. They have contacted me 20-30 times on phone sir please dont cancel the tour.

The service of this concern is very poor

Hi

I did not get my Cancelled trip refund amount even after more then 2 months. I had been to Palace ground for Vacation exhibition and unfortunately i meet up with this Thomas Cook guy Imran since i was looking for some vactaions,He gave me the presentation then I booked a holiday trip for Shimla and i was Promised by him saying that in case if i am not interested we can cancel the booking and money will be refunded. I enquired with some travel agants and found that Thomas cook is charging more compared to other travel agents, hence i decided to Cancel the Trip.
And after cancellation i was supposed to get my advance back but i havent got yet.
Its been more then 2 months after cancelling the Trip i did not get my advance amount refunded.I call them daily and they give some or the other reasons.

Please dont trust Thomas Cook guys, they are the biggest liers. Especially Mr Imran and Mr Vinay from Bangalore Office(located at Kormangla Opp to Forum)

Regards
Laxmikanth kt

This is to bring to your notice that I am completely disappointed by the service provided by Thomas Cook. I have made bookings through your Parel office for an Asian Delight Package for 4 people.
To begin with, once the payment was done then we had to follow up on progress of visa and air tickets. We didn't receive any call which were many before the payment. Secondly, when asked then I was informed that I am travelling through Sri Lanka to a trip to Singapore and then again from Kuala Lumpur to Sri Lanka and then to Mumbai. Both the flights are of 10-14 hrs with 2 stops.My return trip has 8 hrs stop at Sri Lanka.I raised my concern about flights as I have my parents travelling with me who are 50+. I dont understand why we have change over flights when plenty of direct flights are available from both the locations.IAlso in my 6 days trip I am spending 2 days in travelling.Then the trip is only for 4 days.

I spoke to Danika who was our SPOC for the trip but as in most of cases she said she is not authorized to sort it out and informed that her manager will call me.Who never called.

I am thoroughly disappointed with the service provided by your company before even going for it. I dont know how the experience is going to be there.

i booked south east tour from thomas cook.they promised us to give flight from delhi to bangkok but they gave us delhi to mumbai and mumbai to bangkok.we missed our bangkok flight because of delay of delhi flight.thomas cook did not help us .they made us stay in mumbai for full day and we missed our one day of bangkok.there was no one to attend us in bangkok..no tour manager.no one was there to guide.from malasiya to singapore they had to provide us bus.after 3 hours wait they gave us non ac bus which stopped after 5 klm.we were standing on the road.no one was with us to guide.after lot of telephonic conversation they sent another bus but in this process we missed half day of singapore .instead of helping they demand always extra money.As a travel agent thomas cook should know that we can not bring chewing gum to south east ,because of them i faced so many problems.Acording to rule we can not keep more than 7000 inr with us but on every step they were demanding money fro us.i spoke to thomas cook mumbai also but they also did not help.Thomas cook people are the biggest liars and cheaters.I advice every one not to travel by Thomas cook. VERY BAD EXPERIENCE...i want refund for everything what i missed.

Sangita Tayal
Kolkata

hello,

This is with regards to a trip taken by my parents recently where they faced a lot of problems

1) Cancellation of flights at the last minute with no help from the agent to help out which left them stranded at the airport for hours
2) On landing at the destination, there was no one from Thomas Cook to receive them and they were asked to find their way to the hotel themselves
3) lunch got cancelled on a couple of occassions even though it is a part of the package .

My father is travelling to the US and he wanted to buy some USD at the airport. Thomas cook at the Chennai airport, gave 86 dollars in exchange of Rs. 5000. When I asked them the rational for the conversion, they simply said, the exchange rate is 52.5 and the balance amount is rounded off and taken as service charge. The staff member at the office was rude enough to say that if you wish take or leave it. Please help me with whom should I approach to lodge a complaint and get my grievance addressed.
Best regards,
Kalyan

these people are robbers,

they made me buy their holiday package with a commitment that i will not be facing any problems with the documentation and visa. but at the very last moment they told me that they would not be able to help me with my visa and on top of that they deducted a sum of Rs. 10000 in the name of processing fee, cancellation fee and what all not.

I booked my honey moon trip from thomas cook for shimla, kullu, manali for 10 days and they told me in written tht they will provide 3 star accomdation in all locations and charged for the same from me, but it wasn't happen and they faciliteted us lower class hotel reservation. also they committed me to provide the accomdation with breakfast and dinner and at last day they denied to provide dinner.

Now i am looking for money back for the occurance.

Please help

Thnx & Rgrds
Shyam Raghuwanshi