Thomas Cook Complaints & Reviews

I am writing this experience after going through a period of frustration and helplessness on a honey moon trip in mauritius, i trusted thomas cook for.

I had opted for thomas cook, for i wanted to be sure that my honeymoon trip was being organized by a global brand and had huge expectation that our trip would be a memorable one. But actually they cheated us.

They had promised us stay in a 3 star hotel, but in...

07.05.2015 to their noida office (mr taneja sahil), dated 22nd june 2015 to their delhi office and dated 29.06.2015 to thomascook, delhi(mr vikram singh) copy enclosed. despite of several reminders and requests, a reputed travel agent like thomascook india ltd has ignored and their irrational usapproach citing one reason or other is the cause of concern to all o[censored]s. we have but no option to address the issue to consumer forum for justice...

I have booked my Mauritius tour from Thomas cook for 21-27 May, 2015. as committed by them they have told me that they will book 4star hotel and confirm me before booking the same. However i have received the voucher wherein they have booked 'budget hotel' without my consent. now they are not even taking my call/complain. kindly assist Thanks & Regards, |Akash Jain | Mob : [protected] |...

hello sir
i have booked for your europe tour package before i apply for visa, so then we apply for visa for U.K
your thomas cook staff asking me to give all my unnecessary document like new valuation for properties, properties english transfer after being giving C.A. PROPERTIES VALUATION CERTIFICATE, I HAVE GIVEN ALL NECESSARY DOCUMENT, which ever he demand but still he want to blame me that ur document are nt strong bring...

I read few of the complaints raised already on Thomas Cook. feeling sad on me why didnt I refer this portal before going ahead with my bookings. I tried booking a domestic round trip with thomas cook as there was a great discount given by ICICI Ccard. They didnt confirm my one way trip but confirmed the return way which is ridiculous.I called to their customer care (they are full of some road chaap illiterate people) to know the reason...

Complaint against Thomas Cook for not accepting change of date of travel which they had agreed at the time of booking.

The facts of the are as follows:

1. That, on 4th February, 2014 the Complainant (R.K. JAIN) had availed the services from the Opposite Party No. 2 (Thomas Cook) for booking a tour Grand Bargain America with Bahamas Cruise and Canadian Extravaganza at a total amount of Rs. 3, 20, 000/- and USD...

Hi Team, This is in regard to the tour that my parents had opted. PFB the details Of the tour. Country-Europe Tour Tour Manager- R. Daruwala No. Of Members -6 Name: Dhirendra rao, Dipti Chaturvedi, Gulab Ram Gupta, Mrs G.R. Gupta, Mr & Mrs Nigam. Date: 8th June- 20 June 2014 The tour manager is highly unprofessional and his behavior towards the tourists from India is highly intolerable and rude, not at all supporting, highly...

before doing the payments, the thomas cook employee offers me so many things in my tour package. and after doing full payment the facilities are cut down all of sudden. it is evening 4th june today, my flight is on 5th june and i have not recieved my visa and passport yet. before the payments were made I was suppose to get daily break fast + lunch + dinner, and after the payments the daily lunch is totally cancelled an one day dinner is...

I miss divya kotian had booked a tour to europe (grand bargain ) for 9th june from ghatkopar east store of thomas cook. This was our first tour.we made the staff aware that me and my sister and my neighbour want to go together for the tour and if even one visa gets cancelled we wont go for the tour.the concerned passport guide dint look into the matter and gave an assurance of the visa being cleared (which she cannot nor can anybody except...

I joined the Certificate Course in World Tour Management at Centre of Learning, Thomas Cook, India's Delhi Office and paid a fee of 80000.00 Only to realise that the course is a complete sham, and the only thing they discuss is the itinerary and the lectures are delivered by income-pent faculty and at a frequency that is convenient for them. Even after five months of completion of course they have not shared the scores of the exams...

I had booked Ladakh trip for 6 passengers through their call center, which I think is outsourced to WNS. In spite of repeated requests, the Thomas cook team never gave us any reference number or invoice for the booking done. They don't seem to have any booking process, it is all adhoc and abstract. They took 1 week to acknowledge the initial payment, in spite of several calls. I made the balance payment last week but yet to get acknowledgment...

We took a very high priced tour to Bali for our honeymoon, as compared to other travel companies we paid more to Thomas cook thinking that it's a brand and we would be safe and secure. But little did we know, I am mentioning all the complaints and if required can give a complete description of what happened.I am deeply upset with the kind of services that were given to us. Me and my husband booked a honeymoon package for Bali from 12th feb...

On seeing their advertisement on 23 Feb 2014 wrote them an email. NO RESPONSE. Wrote again to their feedback mail id. Automated response. NOTHING FURTHER. Wrote to their Senior manager as no response from their feedback system - MAIL BOUNCED. Sr manager Id does not exist. Called their Toll free number. "Will get a call from sales" No response. Wrote to their Learning Centre and got a call from Head International Sales> "Will mail you the...

Hi, I had booked a ticket from Delhi to Bangalore through Thomas cook. I did the payment however got a screen later that the ticket not booked. I got a call later from Thomas cook saying tickets cannot be booked at this price and they will be refunding back the amount. - Rs 7812.0. However even after a month i have not received the amount. I tried calling the customer care no., however they keep on redirecting calls to their seniors...

To all concerns


My name is Yogita Sali, i work for Raymond & reside in Mumbai .

This is to get to your attention, the horrifying service received from Thomas Cook .

I booked a package for Kashmir for 9 family members on 12th Jan online . Also Made advance on very same moment .

Ths was done during my official visit to bangalore for work and it took close to 6 hours to...

I'm on a business trip at South Korea for 2 months. Before traveling here I took mobile SIM card from Matrix, India.
After reaching to South Korea, one day I lost my Thomas Cook travel credit card & to block that card I made calls to the South Korea customer care of Thomas Cook (no.[protected] which is strangely a Russian number which I discovered 14th Jan only, after I received my mobile bill. My assumption was as there...

I have booked Experience Andaman 5N / 6D package through TC on 6/9/2013 with a discount of Rs 3500/- per person for 5 person online with an initial payment of Rs 15000 per person. 1. As per the Booking terms & conditions, the initial booking amount is Rs 10000/- per person. But online system does not accepts this. Hence they have collected more initially. This will resulted into excess cancellation charges. 2. As per the Booking...

We booked a tour for four from Thomas cook for Europe from 16July. There were several things wrong with the tour booking and if you want i can explain it in detail in another mail, but this mail is to complain about blatant lies and cheating that seems to go in the Ahmedabad, CG Road Branch of Thomas Cook. One of our flights, Ibiza-Madrid was Pre-poned and Thomas cook did not inform us of this, after contacting Thomas cook immediately...

we were cheated by THOMAS COOK by not providing proper travel documents and providing misleading travel documents for applying visa as a result of which our visa was rejected our letter and reply from swiss consulate enclosed below. I had complained to Thomas cook regarding the same and no favourable reply so far..





The Consulate General of Switzerland

Mumbaibr...

Dear Sir /Madam,
We have booked Grand Bargain Europe Tour (14N,15D) for 21st May,13 with Thomas Cook ,south ex ( GCP,Westgate),New Delhi for price of Ex bombay : INR : 90,500/- (minus ex bombay Rs.1500/-) =INR : 89000/- + Euro 1575 minus Discount of INR : 34600/- : Total INR : 159925/- (Per Euro INR 67) and we have deposited Rs. 1,00,000/- ( two cheques each of Rs 50000/- ( SBI ,UIT branch ,Jodhpur) at Thomas Cook's ICICI Bank...

Hello Friends
I took Thomas cook holiday package for me and my family, we spent more than 1 lakh per person and got CHEATED.

1. They WILL never tell the real name of hotel even 1 day before departure - because that hotel is pathetic and is most of the time too far from city, example our hotel in London was 34 miles from London and Hotel in Paris was 110 miles away with no proper food arrangements.
2.They fooled...

Cheating People for the money.... Knowing that the visa is rejected, still grabbing complete money from the passengers and using that money for 6 months or so and deducting more than 50,000 as cancellation charges. They are literally playing games with passengers money.


They are not giving any explanation of tickets booked dates or any other information, Just charging money.

No reply.. No response...br...

I have booked a Tour o[censored]SA from Thomas Cook Delhi Office with advance payment of Rs.40000/- and regarding for VISA Appointment they have given me one contact address and told me please go to bombay and meet Mr.Ramesh (Thomas Cook Bombay) on 11th may 2011 09:30 AM for interview.
.
After reaching to Bombay I have contacted to Mr.Ramesh over phone and asked for interview. Mr.Ramesh have told me on phone I cannot meet with you...

Hi

I did not get my Cancelled trip refund amount even after more then 2 months. I had been to Palace ground for Vacation exhibition and unfortunately i meet up with this Thomas Cook guy Imran since i was looking for some vactaions,He gave me the presentation then I booked a holiday trip for Shimla and i was Promised by him saying that in case if i am not interested we can cancel the booking and money will be refunded. I enquired...

This is to bring to your notice that I am completely disappointed by the service provided by Thomas Cook. I have made bookings through your Parel office for an Asian Delight Package for 4 people.
To begin with, once the payment was done then we had to follow up on progress of visa and air tickets. We didn't receive any call which were many before the payment. Secondly, when asked then I was informed that I am travelling through...

i booked south east tour from thomas cook.they promised us to give flight from delhi to bangkok but they gave us delhi to mumbai and mumbai to bangkok.we missed our bangkok flight because of delay of delhi flight.thomas cook did not help us .they made us stay in mumbai for full day and we missed our one day of bangkok.there was no one to attend us in bangkok..no tour manager.no one was there to guide.from malasiya to singapore they had to...

hello,

This is with regards to a trip taken by my parents recently where they faced a lot of problems

1) Cancellation of flights at the last minute with no help from the agent to help out which left them stranded at the airport for hours
2) On landing at the destination, there was no one from Thomas Cook to receive them and they were asked to find their way to the hotel themselves
3) lunch got...

My father is travelling to the US and he wanted to buy some USD at the airport. Thomas cook at the Chennai airport, gave 86 dollars in exchange of Rs. 5000. When I asked them the rational for the conversion, they simply said, the exchange rate is 52.5 and the balance amount is rounded off and taken as service charge. The staff member at the office was rude enough to say that if you wish take or leave it. Please help me with whom should I...

these people are robbers,

they made me buy their holiday package with a commitment that i will not be facing any problems with the documentation and visa. but at the very last moment they told me that they would not be able to help me with my visa and on top of that they deducted a sum of Rs. 10000 in the name of processing fee, cancellation fee and what all not....

I booked my honey moon trip from thomas cook for shimla, kullu, manali for 10 days and they told me in written tht they will provide 3 star accomdation in all locations and charged for the same from me, but it wasn't happen and they faciliteted us lower class hotel reservation. also they committed me to provide the accomdation with breakfast and dinner and at last day they denied to provide dinner.

Now i am looking for...