Thomas Cook — reminder for refund of visa processing fee

Address:

Kamrup Metropolitan, Assam

I have approached thomas cook branch guwahati, g. S. Road for visa purpose.
However due to some reason (Reason not been explained properly to the customer) the visa processing was not done and the visa processing fee is not refunded for which its been a month now.
The approach of the customer executive is very casual.
He never informed or asked for any information by himself for which i had to follow him up constantly.
Even for visa he is not very aware of what documents are required.
Very unprofessional and negligent in behaviour.
Not expected from a reputed brand like thomas cook.