Thomas Cook — unauthorized charges

Address:	Mumbai City, Maharashtra, 400607
Website:	www.thomascook.in

I had made an enquiry for simply thailand trip on 02nd feb 2017 and got the response from customer service. We planned the trip for 27th feb 2017 and payment link was sent accross. Initially it was agreed a payment of 20000 needs to be done out of 60000rs, but the link was sent for full amount. From the moment till i made the payment i was getting continous calls. On 4th feb 2017, 8:14 pm i made the payment when the thomas cook office was closed. Immediately after i got a mail from my office for an official trip on the booked dates. I tried calling thomas cook with no succes. The next day at morning 9, i called toll free number and expressed my concern. The executive agreed there is no problem to postpone since nothing is initiated. Same time i had put a mail to service executive who also agreed to postpone the dates with no problems. With this inofrmation i confirmed to my office for bussiness trip and on same day at 7:30 pm i got from operational department of thomas cook for the travel on 27th feb where i conveyed that same was postponed. Immediately after 10 mins, i got call from service executive saying since you postponed the travel a charge of 10, 000/- is applicable. When i requested the reason, he mentioned the tickets are already booked. When i asked about the ticket booking confirmation, he was not having any answer and also when i asked why it was not told in the morning he was not able to answer. I called toll free where the executive told, after payment before any bookings are initiated there will be always a gap of 2-3 working days and also a call will given on the same matter to confirm. Now different departments from thomas cook is calling and saying about the charge of 10, 000/- woithout any clue waht happened.