Thomas Cook — Unprofessional service from staff, underrated hotel rooms comparative to the price they charged

Address:	Gachibowli, Hyderabad
Website:	www.thomascook.in

I have booked Kashmir holiday trip for 6 persons from Thomas Cook Hyderabad Gachibowli this year 2022. For that I made the payment of Rs. 145000. They have charged around 45k for couple excluding the flight fare. Initially they shared the itinerary based on which I made the payment. After making the full payment they shared the revised itinerary which has a different travel plan. The hotel rooms they provided in Gulmarg, Pahalgam was not at all up to the mark comparative to the amount they charged. The rooms didn't even have the basic facility. I had to pay 46k extra from my pocket to find a good hotel and stay for those nights. When we asked the Thomas cook person Srikanth Malli to share the breakup of the cost and invoice details, he denied to provide that. I asked for the compensation for my hassle during travel but he and his team refused to provide that. The person transferred 23k after multiple follow up through chat and calls. For the rest of the amount he is not willing to compensate. His manager rudely behaved over the call. Now Srikanth is not even responding to my calls. I am really frustrated with the service by such renowned organization like Thomas Cook. I want my compensation from Thomas cook for all the hazards I faced during my travel.