| Address: | 560095 | | Website: | THOMAS COOK |
I enquired to Thomas cook customer care if they process visa application for lithuania. And they said yes, other than biometric they do everything and asked me to pay 7500 through online. This i did and then they asked me to submit all the documents to the MG road branch. When I went there to submit the documents, they informed me that they dont process it for Lithuania and they will cancell my application so that I will get the full amount back. I didnt tell anything as mistakes can happen and confirmed if the application is cancelled from their end. They informed me it is cancelled and i will get the refund within 10 working days. My application reference number is : visc011370
This is the third week that is more than 17 working days and still i didnt get any money back.
Today when i called the customer care, HE TOLD ME MY APPLIXATION IS IN PROGRESS AND ALREADY SUBMITTED TO EMBASSY FOR PROCESSING !!!
when I really didnt submit anything and the application is cancelled... This is the level of data they have and they dont have a clue of whats actually happening. Was this information helpful? | 
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