Dear Thomson Customer Care,
I am writing to bring to your attention that the replacement of my Thomson 50-inch QLED TV was completed under warranty after six months of continuous follow-up. However, the replacement was not handled through the proper channel.
Your technician, *Mr. Sanjeeb Panda (Contact: [protected])*, contacted us prior to the replacement and demanded ₹2, 000 for a “smooth process.” Additionally, the technician opened the replacement TV box himself, and we discovered that the **TV remote, TV stand, user manual, and invoice** were missing from the box. When we questioned him, he responded rudely and stated that we would not receive anything other than the TV unit for a replacement.
Moreover, the replacement TV was delivered through a **public transportation bus**, which is unsafe and unprofessional.
We request clarification on **who is responsible for the missing accessories** and kindly ask you to arrange for the required items at the earliest. We also attempted to purchase a compatible TV remote outside, but we were unable to find one.
I hope this issue will be resolved immediately.
**Customer Details:**
Name: Ramya
Registered Mobile Number: [protected]
Looking forward to your prompt response. Was this information helpful? | 
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