Thomson Complaints & Reviews

I purchased a Thomson TV (Thomson 9A Series 80 cm (32 inch) HD Ready LED Smart Android TV with Bezel Less Display) on date[protected] from flipkart. My TV remote control is not working after 15 days from the date of purchase . they don't provide any solution

i am getting same reply always on mail "We appreciate your patience and cooperation in this regard"

Complaint ID - DLU5040821T1532

Tvs hdmi arc port not working

I have logged a complaint on last 12th (June) with with your customer care team as my Thomson TV is not powering on.
After couple of days, representative came with the different board and went back saying that it needs to be returned and need to order correct one.

It's more than 3 weeks now since I logged the complaint and still waiting.
I called your customer care number and no proper response.

Is there any SLA for this?
To replace a board will it take more than 3 weeks ?

Case ID : Ending with XC98L6N

Dear sir,

This is for you kind information that in my Thomson android tv (model number 50OATHPRO1212), we are not able to see the display screen only sound is coming.
You r requested, pls register my complaint and resolve the issue asap.
Bill attached for your ref. And detail given as:

TV name: Thomson android tv (50 inch)
Model number: 50OATHPRO1212
Mailing address:
Parmod...

Program is running & automatic black

I bought my Thomson smart tv 9A 32 inches from flipkert in October 2020.The TV suddenly started booting problem.It stuck on logo screen.the logo repeats display after few second and continues the same.
I already consulted with flipkert and sent email to consumer care thomson Tv but the problem is not solved yet.I am disappointed.

Please sir help my let tv 32 inch sounds problem and remote not working

Picture of tv is distracted, blurred and not clear

I think Thomson CEO should be pulled out - i was told that Germany Products are of world standard and i see this as a joke now - shame to the company
please call me 0n +91 [protected] i[censored] have any customer concern or care

Thomson smart led tv display are 2 line coming.

I bought thomson 108cm 43 inch tv (Th430ath[protected] and it stopped working after 4
Months. I sent mail to [protected]@sppl. Ind.in and
[protected]@thomsontv.in. I called them several times and they get the details
And done nothing.

Don't ever buy tv from this organization. Worst customer support and experience ever

Dear sir,

I wish to complain about thomson b9 pro 80cm 32 inch hd ready led smart tv - imei/serial no: th32m3277s[protected]c42 that i purchased on[protected] from flipkart.

I am complaining because completely dissatisfied with your service team and bad quality of the television. To resolve this problem i would like you to inform your team to reach my below location as soon as possible to repair the complaints registered awhile ago.

I have facing trouble with my thomson smart tv from the purchasing and i have contacted the customer services repeatedly. When i was turn on the tv screen starts flickering and i can't use tv beacause of this bad quality of your television system. My registered no is [protected]. You have to sent technician as soon as possible if i not need to go for legal action through consumer court. The service technicians are absolutely stupid and they are not capable for repairing the television and they are complaining that they don't have the parts to change. It's ridiculous to hear these kinds of talks from the multinational companies like you.

When i first learned of this problem, i contacted the technicians at your company, and was nothing happened from your side, it's completely waste of my time because of your irresponsible reaction against my complaints. I believe that this response is unfair because because i'm a valuable customer purchased the television through the advertisement from your thomson company. It's a clear cheating from your side. I would like a written statement explaining your company's position and what you will do about my complaint. It's repaired twice now.. It's better to replace the old damaged television with the new one. I wish you would have take give me the new television by taking back the old one asap.

I look forward to hearing from you as soon as possible to resolve this problem. It will be the last mail from my side regarding the complaints for last 5 month's (Alternatively contacted through 4 mails). If i do not hear from you within 5 days i will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the below address and phone number.

Sincerely,

Nimil kv
Keettikkal house
Chemmanda
Karalam po
Pin680711
Thrissur (Kerala)
Ph: [protected]
[protected]

TV is not working display is not showing only TV is getting on only audio is ok

Sir, I have purchased Thomson LED TV 43 INCHES on[protected], delivered on[protected] and Installation and Demo were successfully completed on[protected]. suddenly few lines are displaying on bottom side and those are increased day by day now the total screen is black no picture only sound is audible, it is very painful to bear this experience, purchased with high amount. so kindly intervene to in this issue, and we are preferably return the TV and credit the same my amount to my account please why because we lose our faith on Thomson brand with in a period of 3 months getting the issue please
Order Id: OD[protected], Invoice No. FAB1JM[protected]
email: chinna.[protected]@gmail.com
mobile:[protected]

Bought two thomson television from flipkart now one is not working i tried to contact thomson service center but thomson not responding then i contact flipkart they provide tollfree[protected]/0000 number but no response from thomson bfore buying this product flipkart not ensure this company service. Since i tried o contacting thomson but no response this is very painful

I had purchased 24 inch led tv from flipkart on 19.03.2020 video invoice no. Fac3rs[protected] dated 19.03.2020. From about last 7 days the said led tv is not going on. Please do the needful.

Hi sir my buying thomson 49oath9000 smart tv on flipkart.. Purchase on 11 days before received. My product... Now remote is not working.. Need to help.. I want thomson customer care number...
My number is [protected]

Respected Sir/Madam

I purchased this television on 29th January 20' via Flipkart. I am encountering several problems such as channels are not working, it keeps crashing all the time. The resolution above 720p lags quite often. I have tried calling on the customer care and sought help for the same but the representatives are not willing to help. Every time I call them they come up with a new solution that hardly works. Kindly resolve my problem. Thank you for your cooperation.

Regards

Dear sir,

I have ordered thomson smart tv (Thomson ud9 124cm 50inch ultra hd 4k
Led smarttv) through flipkart on. But i am facing display problem with
It, from day before yesterday. I'm unable to view the display but able
To hear voice only in some cases. It has not completed an year and i
Am facing issue.. I request you to please slove my problem as soon as
Possible.

I had called many time in flip cart customer care & thomson tv
Customer care but they are not responding.

I also mail today.

We purchased Thomson Tv, it will not displaying video (blank screen).
I tried to contact customer support but no response form their end.
Please solve the issue.
It is under warranty. Please attached invoice and solve the issue by sending service engineer.

I have purchased thomson tv on 2019.

- there is no software updates
- unable to use or update any app which is already installed in the tv.
- not able to connect to mobile using cast (Miracast).
- all reviews given in flipkart is absolutely fake.

Total waste product from thomson and it is not worth for rs 1000 also, but i have spent 29000 for this product.

Please do not allow these kind of products in indian market through flipkart/amazon/snapdeal/... Etc.

This is my humble request to reviewers who gave positive feedbacks after getting call from flipkart team to provide a 5 rating for this tv for 3 months extra warranty.

Definitely one day the reviewers will get punished for the fake reviews.

My tv thomson B9 pro led tv display is not working [IMEI/Serial noTH32M3277S[protected]
Invoice date 27/05/2019,
Please take register my complaint,
Thank you.

I have purchased above mentioned product on[protected] from flipkart, from[protected] it was stopped working, only power indicator glowing, neither respond to remote nor respond to side panel,, it was communicated to thomson team through telephone at"[protected]" on[protected] and through email"from: syed basha
To: [protected]@thomsontv.in
Date: dec 19, 2019, 12:52 pm
Subject: thomson r9 60cm (24 inch) hd ready led tv (24tm2490) is not working", till now there is no response,

I have purchased thomson 40 inch led tv and the tv video is not working within the warrety period. I raised a complaint to thomson through phone call, email, facebook and company website. After too many followups the complaint was closed by third party person after 42 days from my complaint. Within 3 hours the same complaint reflecting again nw i'm struggling with thomson to rectify the issue.

Sir Display on our tv coming vertical lines I complaint on 19-10-19 .I have received complaint ID 0670660 dated on 21-10-19
Your local network engineer came to my house verified problem taken vedio and capture also he was told me I have completed my job and send a mail to costumer care on 23-10-19.i have daily talking to costumer care they told me
Report is not updating hold on the line continuesly the number is busy I am feeling very badly I am waiting 2to3 days after that I am taking necessary action please rectify our TV problem or replace my TV my warranty card also previous mail sending to your customer care please take action as soon as possible early date builing address is vamsi s/o kalava Siva Rami Reddy

We've made a purchase for thomson led 49 inch smart android tv on 1st october and the tv was delivered and installed on 3rd october. But exactly after 20 days the tv doesn't switch on and when i call flipkart they asked me to call jeeves, jeeves asked me to contact complete protection care, and complete protection care asked me to call thomson product care and the calls go round like merry go round but no one from any department attempts to address the issue. Please help

My name is nazir abbas rhatwilkar
I have purchased thomson b9 pro 32 inches led from flipkart last year in nov and suddenly tv display is not working i have tried to call thomson company but they can't receive my phone even i send mail to company but no positive response from company. My product in warranty i have face this problem last one and half month still problem is not solve.

My invoice no is # fab3x[protected]
Order i'd : od[protected]
Contact no [protected]
Alternate number [protected].

My name is nazir abbas rhatwilkar
I have purchased thomson b9 pro 32 inches led from flipkart last year in nov and suddenly tv display is not working i have tried to call thomson company but they can't receive my phone even i send mail to company but no positive response from company. My product in warranty i have face this problem last one and half month still problem is not solve.

My invoice no is # fab3x[protected]
Order i'd : od[protected]
Contact no [protected]
Alternate number [protected]

I have purchased thomson b9 pro 32 inches led from flipkart last year in nov and suddenly tv display is not working i have tried to call thomson company but they can't receive my phone even i send mail to company but no positive response from company. My product in warranty i have face this problem last one and half month still problem is not solve.

I brought a thomson tv from flipcart on 03.11.2018. But the same is not working properly. Display is not functioning. I have raise a complaint to thomson on 02.10.2019 thought mail. I did not get any response from thomson end till date. Tv is under guarantee period i. E. 1 year from purchasing date. The tv details are as follows:

Product : xa72034 / thomsom
Hsn : 85287215
Th32m3277s[protected]

Invoice no : fabbkw[protected] (Ordered through flipkart)
Dt[protected]

Billing address : rafikul khan
Matangini haat, vill - srirampur, po - beniagram
Ps - farakka, dist - murshidabad, pin - 742212.
Therefore, you are requested to take necessary action to back my amount return or repair the same.

Thanking you
Rafikul khan