Thomson Tv — Thomson 9A Series 102cm 40 inch Full HD LED Smart Android TV

Website:

www.thomsontv.in/series/smart-tv

I would like to inform you that I had purchased Thomson 9A Series 102cm 40 inches Full HD LED Smart Android TV on 9th Aug from the Flipkart e-commerce website and I have received faulty TV getting display problem since the TV installed on 17th Aug, since that day I am chasing with Thomson customer care in Email and Call but not getting any positive response from them.
A complaint has been registered Complaint ID - DE0820TV10465 and the TAT for resolution are 7 Days but now its more than 15 Days no one from the Thomson team is bothering to respond on email or Call they just diverting to wait for more 7-10 days.
Pathetic customer service I haven't seen yet from any customer care.
I just request you to Please look into this and take action against the company and help me to get the resolution of replacement.
I am taking follow up on a daily basis but not getting any response they are just making fool of customers