Thyrocare — Complaint Regarding Tests Not Performed After Sample Collection

Order ID: VLA9B7B8
Date of Incident: 23 September 2026

Complaint Details

I booked a health test package with Thyrocare Technologies Limited under Order ID VLA9B7B8. My samples were collected on 23 September 2026.

After the sample collection, when I tried to check the status of my reports, I came to know that some of the tests included in the package that I had booked and paid for were not being performed.

This is extremely concerning because Thyrocare accepted my booking and collected my samples without informing me beforehand that certain tests could not be performed. Had I been informed before sample collection, I could have arranged those tests through another laboratory.

I immediately contacted the Thyrocare laboratory at HRBR, Bangalore, seeking clarification. However, the laboratory staff did not provide any proper explanation or resolution and instead directed me to contact them through email.

I subsequently sent multiple emails and WhatsApp messages to Thyrocare, explaining the issue and requesting a resolution. However, despite repeated follow-ups, I have received no proper response or update from Thyrocare even after one day.

This has caused significant inconvenience, frustration and unnecessary delay, particularly because these are medical tests and I require the reports for my health-related evaluation. I paid for a package with the expectation that all the tests included in it would be performed and the corresponding reports would be provided.

I consider the collection of my sample without informing me that certain booked tests could not be performed, followed by the lack of proper customer support and failure to provide a timely resolution, to be a serious deficiency in service.