[Resolved]  Thyrocare — Delay in reports and lost samples twice

Address:

Gautam Buddh Nagar, Uttar Pradesh

I along with my wife has got the tests done in aarogyam 1.3 package. Got the tests done on 12th july by thyrocare partner new life health care rohini. Haven't got our reports till 21st of july'2014. We had an appointment with doctor also on 19th july which we have to cancel because the reports are not delivered to us. Person can come to collect the money from rohini but can not deliver the reports...After complaining on 21st july. We got the reports which were incomplete, urine reports were missing and after confirming from the thyrocare, we came to know that the sample was lost. Again their new partner from vasundhra gaziabad and too k the sample on 25th of july. Then again we didn't got our reports till 28th. After follow up, they mailed me the report which was only mine. My wife's sample was again lost. Now they are asking for the refund o[censored]rine test which is rs 150/- while we have taken a complete couple package of rs 3000/-. What about the trauma we have suffered...We have cancelled doctor's appointment 3 times. Who is going to pay for that and the time lost. Request your intervention, as i want to have my entire money back...When they can loose our samples twice...What is the surity that the blood reports they have given to us is our samples only.

Please see the trailing mails-

Aritha-bd-executive <sri.[protected]@thyrocare.com>
Attachmentsjul 28 (2 days ago)

To me, saurabh
Dear sir,

Wellness greetings!!

Thank you for availing service from thyrocare.

We sincerely regret for the inconvenience caused to you.

This is with reference to our conversation regarding the urine test.
The test for mrs anjali arya was cancelled due to some limitations and the reports of mr.Lalit arya were given(Soft copy).
We are ready for arranging an appointment for recollection but as you are not interested, we wish to inform that the amount(Rs.150/-) for the cancelled test will be refunded.
Please suggest the appropriate date and time so that our service provider can provide the refund.

Thanking you,

Yours sincerely,
Sri haritha
Executive | bd
Http://www.Thyrocare.com/
Ctrl + click to follow link thyrocare technologies limited
D- 37/3, ttc midc, turbhe,
Navi mumbai 400 703.
Sms: [protected]

Help desk
Attachmentsjul 28 (2 days ago)

To me
Dear sir,

Wellness greetings..!!!
Thank you for writing to us.
With reference to your trail mail, please find the soft copy of the reports enclosed herewith.
We have co-ordinated with our service provider regarding hard copy of reports.
You will receive the same by today evening.
We sincerely regret for the inconvenience caused to you.

Should you have any further queries or assistance, kindly contact the undersigned or write to us at [protected]@thyrocare.com.
Assuring you the best of our services always.


Yours sincerely,

Jyoti prakash rai
Executive | bd
Http://www.Thyrocare.com/
Ctrl + click to follow link thyrocare technologies limited
D- 37/3, ttc midc, turbhe,
Navi mumbai 400 703.
Sms: [protected]
Www.Thyrocare.com | jyoti.[protected]@thyrocare.com


From: anjali
Sent: monday, july 28, 2014 12:11 pm
To: [protected]@thyrocare.com
Subject: fwd: regarding thyrocare incomplete reports

Someone has collected the samples on friday...No reports yet...Is it a joke...This is the professionalism u have...Really very very upset...Will not refer thyrocare to anyone. Going to file this case in consumer court for mental harassment...Need my money back now...I don't trust you people.

Lalit arya
[protected]

[protected] forwarded message[protected]
From: anjali <anjali.[protected]@gmail.com>
Date: tue, jul 22, 2014 at 7:28 pm
Subject: re: regarding thyrocare incomplete reports
To: helpdesk - thyrocare <[protected]@thyrocare.com>


No one has called up, it seems he has lost our samples. Are these the services we trust on...Very sad...

Lalit arya
[protected]


On tue, jul 22, 2014 at 2:38 pm, helpdesk - thyrocare <[protected]@thyrocare.com> wrote:
Dear madam,

Wellness greetings!!

Thank you for writing to us and availing our services.

With reference to the trailing mail, we wish to inform that we have coordinated with service provider mr. Arun kumar.
Mr. Arun kumar will be communicating you shortly regarding your reports.
We deeply regret for delayed response as we were investigating on your matter.

Should you have any query or for further assistance please write to us at [protected]@thyrocare.com.
Assuring you always the best of our services.


Yours sincerely,

Nilesh sharma
Executive |business development
Thyrocare technologies limited
D- 37/3, ttc midc, turbhe,
Navi mumbai 400 703.
Sms: [protected]
Www.Thyrocare.com | nilesh.[protected]@thyrocare.com


From: anjali
Sent: tuesday, july 22, 2014 2:27 pm
To: [protected]@thyrocare.com ; [protected]@thyrocare.com
Subject: re: greetings from thyrocare

No reply as such?????


On tue, jul 22, 2014 at 8:18 am, anjali <anjali.[protected]@gmail.com> wrote:
Hello!

There is a sorry state of affairs with your partner. After complaining we got the reports yesterday, but incomplete reports. There is no report for urine tests...After inquiring from him he said that he is checking the reports but no revert. How you have made such irresponsible people as your partners...Now i am not even sure that the blood reports we got is ours or someone else??????

Lalit arya
[protected]


On mon, jul 21, 2014 at 3:25 pm, <[protected]@thyrocare.com> wrote:

Dear lalit arya,

Thanks for your enquiry.
With reference to your trailing enquiry, your request has been forwarded to our concerned department. The team will revert to you shortly.For any other clarification, please feel free to contact the undersigned.

For any further information please feel free to call on:[protected]Or[protected]

Regards,
Ms yogita bhapkar
Customer support
Thyrocare technologies limited


----- original message -----
From: anjali.[protected]@gmail.com
Sent:[protected]
Subject: enquiry from contact us / wtc-website

Name lalit arya
Address
Pincode
Mobile [protected]
Email anjali.[protected]@gmail.com
Query i along with my wife has got the tests done in aarogyam 1.3 package. Got the tests done on 12th july by your partner new life health care rohini. Haven't got our reports yet. We had an appointment with doctor also on 19th july which we have to cancel because the reports are not delivered to us. Person can come to collect the money from rohini but can not deliver the reports...I can go to consumer court for harassing us . Request you to look into the matter and get the issue resolved