[Resolved]  Thyrocare — Pathetic lack of service- REFUSED Services after harrowing covid patients for 7 hours

Address:

East Delhi

Hi,
I am writing to inform you about pathetic inhumane treatment with covid patients who are opting for your services.
PFA the call recording of the call with Mr Amitesh from thyrocare.
I am a covid positive patient, my father is admitted in ICU and my sister is also showing symptoms of Covid. I, my father and my mother had got covid RT PCR tests done through Thyrocare itself (on 7th and 9th respectively). We are residents of Delhi.
I had requested MR. AMITESH from Thyrocare - contact - +[protected] yesterday(Friday, 16/04/2021) for Covid test. He had said that the report would take 2-3 days to come after collection and he would be sending the collection boy in the morning at 11am on saturday and would confirm about the same in the early morning on saturday.
On not receiving any call, I called at 10:45 am on saturday(today) . He said the boy would come at 1 pm. I kept waiting. The boy did not come even at 2 pm. Then, after dozens of calls Mr. Amitesh picked my call and shared the collection boy's number. I have also called the collection boy(mr Mohit Rathore - +[protected] at least 15-20 times and he is yet to pick my call till now.
Fearing no visit and false promises like in the morning & afternoon, I, thus, called Mr. Amitesh at 5pm today(PFA the recording for the same) and wanted to know about the status. I pleaded with him that this is my 40th-45th call to him in a single day which he is not picking. He bursted over me. I, fearing that he might refuse, told him that I trust his word and I requested for his word and assurance that Mr. Mohit would visit as the doctor has advised RT PCR to be done immediately for my sister & mother. He replied that - he doesn't trust me and I should get the test done from somewhere else.

I can share the older records of calls with him as well to understand how he was playing around with me since morning. I have never seen such a self-centered & ill-mannered person in the medical domain which demands a lot of patience and humility in daily work. More so when the person is a covid patient whose whole family is mired in covid and is fraught with tension. I have already spent 2 days waiting on Thyrocare for the RT PCR test. This issue has delayed the testing & reporting by 2 days. Please help speed-up the process so that my family can take preventive measures on covid. Further, humble request to you to please amend this person and make him humanly enough so as not to damage the good reputation of Thyrocare. Awaiting response as well as action.

https://drive.google.com/file/d/1MQIwS8CjLvPd1jHWEEADAAgYEchEOx_0/view?usp=sharing

Yours truly
Covid patient