Ticketgenie India — I wait in the queue, but not getting tickets

Address:	Khordha, Odisha, 751013
Website:	ticketgenie.in

I was in the queue at 12:51pm on 20 nov... and my queue number was 4820 for booi
king open ceremony of HWC 2018 at BBSR, athletic kalinga stadium

I wait till the last... when my turn come... at 6:02 pm... on 20th nov
it change to another page... and show me that booking closed...
If your booking is closed... then why you show me to wait in queue for my turn?????
Why u try to play with our pateince???

Now then what is my next step to do... for getting ticket... i want to know that