Timbl Broadband — Money taken but no installation

Address:B-5/68, Safdarjung Enclave, Humayunpur, Safdarjung Enclave, New Delhi, Delhi 110029
Website:www.timbl.co.in

I have paid the amount for new internet connection 10 days back but still I haven't heard anyone from Timbl about the installation, I am tired sending mails to support and appellate team. Nobody is hearing us

Customer ID: [protected]

I am so frustrated that I have drawn an attention to Timbl CEO but no response from him as well. I think company is so fake and fraud that they donot want to take care of customers.

Attaching the receipt. Pl help me what should I do now.
Either refund my money or install the connection
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    B-5/68, Safdarjung Enclave, Humayunpur, Safdarjung Enclave, New Delhi, Delhi 110029
    India
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