Timbl Broadband Complaints & Reviews

Runs for 1 day, does not work for the second day, sometimes it does not run continuously for three-four days, sometimes it runs in the morning, does not run in the afternoon, we are troubled by this problem...

I have been using Timbl from last 1year and I have experienced many issues like sometimes internet connectivity issues for days and I havnt got my refund and there is no helpline number to call and talk we can onli talk with their computer helplines ...Timbl is fraud ......

It has been more than 24 hours since I made the payment and did e kyc, I have been continuously calling Deepika who talked to me over call regarding timbl plans but now she is neither receiving the call nor replying to the watsapp messages.

I don't want to proceed further I want to cancel my booking.

Pls do the needful...

This is regarding the scam run by the Timbl (RI Networks). I have already disconnected their services in Oct, 2021, but still, there is no payback of security deposit (Rs. 750) to my account....

Hi,

Last month I brought this connection with 100mbps speed but in a single I didn’t get 100mbps speed and even internet doesn’t work properly every day it gets fluctuate.
I had raised 20+ tickets in last one month but no resolution.
Most shocking thing is it’s 5th day in a row and internet not working. Every day I called to customer care they said pls wait your issue will be resolved shortly. Since 5 days...

Hello Timbl,

I requested to disconnect my services, pick up the router and refund my security deposit. But, its around 9-10 months no one is listening. Now, I want the refund of Rs.750 immediately and also the compensation against the mental harassment.
You gave me a normal connection in the name of FIBER and looted tots of money from me. I have been regularly and continuously following with you guys for your extremely...

I have disconnected the TIMBLE broad band service in first week of april. But they have not yet collected the WIFI box and not refunding my money. Its been around 2 months. They have also raised a ticked 1 month ago but no action has been taken yet.
i have also attached the ticket screenshot which was created on 1 may 2022.
But still no action taken yet....

Connection is not working from last 5 days but no one taken care of it. Customer care and bhagalpur team leader Mr Sushil is very harse to deal with my complain l. I need compensation for mental herrasment of 2 crore....

I want to discontinue the service provided by timbl and never agreed to continue the service I have the call recording with me where I made clear to your agent that I don't want to continue the services of timbl and I am again and again reopening the ticket and this guys keep on closing the ticket R005 if this happens again I will be forced to reach consumer court hence I request you to discontinue the services and refund my security depositbr...

I paid 826rs one month charge for the connection, calling 100 times in a day, no one calls back.
Still waiting for connection to be installed. Its a fraud company, taken my money and now no response....

I raised the complaint on 18th sep still it's not fixed and no one taking ownership to fix this issue my office impacted who is responsible for this you don't have sla to fix the issue. Your customers care very bad and you are not following any sla to fix the issue, I paid already on time now who is responsible for my loss due to your low service SLA. it's terrible you are unable to fix the issue after 4 days.
I want my full loss...

Worst service agent doesn't answers call doesn't does anything I stalked him he just passes time and say's internet will be available in 1 hour and nothing happens...

From more than 1 month I am trying to get my refund amount, I called more than 100 times regarding this issue but nothing......

I have taken timbl broadband connection on 28th Jun’21. As per sales representative connection will be given as one month free trial after that Rs.599 per month plan will be applicable. I have raised more than 10 times complaints of slow speed and service outages, no resolution given.
Finally I called for disconnection and refund of Three month prepayment of Rs. 2474. But they refused to return.
Please help for disconnection...

Do not get into their trap
My Id: 2041455 ( just to prove I am legitimate)
I got one subscription in Jaunpur city for office work, and when I asked them to disconnect they just keep bouncing my request
I applied for disconnection around in April 2021 and it's been July end, you cannot imagine how I call on every second day just to get the device picked up so that atleast I can get back 1500 which is half of what the installation...

Customer service is extremely poor. It is impossible to recover security from them.
I raised ticket on 18-Apr-21 which is still open. 26-Apr-21 their respective collected the modem from my home (+[protected]. Post that have send 8-9 emails but no reply. Spoke to Ajay (+[protected], Shivam and Preeti (supervisors) but as usual no result.
Timbl is pathetic in their service and nor turning out to be frauds by not returning...

Worst internet services, do not respond to calls. I have taken a plan of 6 months but net works for 3 months only everytime we need to raise a complaint still the issue doesn't get resolved....

From more than 50 days, I am trying to get my refund amount, I called more than 30 times regarding this issue but nothing happens.

Every time when I call to customer care they said wait for two days. Like this it past more than 20 Days.

I have been told that I receive a call from your side, but no one called me.

In fact, I am calling to Timbl customer care every two days, but no one is listening.br...

Customer service is very very poor. It is impossible to recover security from them.
I raised ticket on 19.May2021 for refund, customer ID 2058170, ticket ID R001 .
But every time you call them they say sir wait for 1 day and u will receive refund. After 7 days I got message ticket resolved but I did not receive any refund....

I have complaint against their connection issue but no one is repairing it. They are worst and I will let a bull hit me than resubscribe to their service. For last 2 days my WiFi is not working and I am not able to do my office work it's already hard to sustain job during pandemic and now they are making it worse....

Since the beginning we are raising internet connectivity issue in every alternate day until now nothing have been change. Every time i hv been asked to reboot the device in every 2 hours
Every day it get disconnected and no one answers the cal at customer care. To get connected to technical team we have to call New connection department so that they could atleast listen to us, " We will resolve ur issue in 6 working hours " This is...

Appalling service. The customer service agents don’t have any basic knowledge about WiFi/broadband. They keep saying will raise ticket and no one will get back. It’s a nightmare. It’s a scam. I am paying for 50mbs, unlimited plan, and they are giving me 10 mbs, so it’s scam. If my issue not resolved ASAP, I will be filing a legal complain to Telecom Regulatory Authorities of India.
It’s causing me mental harassment as I...

It has been more then 15 days now after I paid for new timbl wifi connection . A person called me saying it’s single day offer to get connection without installation charges and we can only process it today so please get urself registered online by paying first month wifi Connection charges on Timble website but till then I haven’t heard anyone, even I have called it’s customer care million of times but they have a pathetic service...

I got timble connection just 20 days ago and it has been the worst mistake. They have a team of horrible people who knows nothing about how the internet works (ironic). They are so under-qualified that they should shut down everything and do anything but this job. They don't provide stable internet. they have customer support that is an utter joke. The so-called technicians only know doing OOKLA tests in the name of troubleshooting issues....

I have paid the amount for new internet connection 10 days back but still I haven't heard anyone from Timbl about the installation, I am tired sending mails to support and appellate team. Nobody is hearing us

Customer ID: [protected]

I am so frustrated that I have drawn an attention to Timbl CEO but no response from him as well. I think company is so fake and fraud that they donot want to take care of customers.br...

Service provider charged me 3450 for router, security deposit and installation charges. Their pan India toll free number says the total we have to pay is 1840 but these have charged me double and dat too widot INVOICE....

I have rechaged the connection on date 27.09.2020. That was the biggest mistake! Worst customer service.. connection has not started even after 7 days after that i requested to close my connection and i got ticket ID 2003033R033, since the 3 Oct 20, my ticket work is going on, neither i am getting internet connection nor it is being canceled. I call them, I get a standard reply that your ticket is open and work is in progress, but no action...

I applied for new connection and then cancelled it but "Timbl Broadband" hasn't provided me with the refund of 824 rupees, have emailed them several times but no reply still.
Every time i call them they say that resolution will be provided shortly, a ticket id is generated with every call with the resolution date and the problem is never solved on the resolution date.
I need my refund on immediate basis.
Name- Ankit Lambabr...

I have previously written about timble while applying for connection.Now after 1 week of installation I am still facing issue with services.No internet connectivity from last one week and no follow back regarding solving the issue.Called multiple time in customer support, but no solution as of now.Timble haldwani team is saying that they have contacted me and I am not picking up call, but I have not recieved any call.
It have been...

I have paid the installation & monthly fees regarding their services their vendor came after so many complaints and installed using old wire and router and promised me that it eill start working within few hours.
Its more than a day now but their connection not working called customer support multiple times nothing happened.
Before installation their sales person was calling multiple times but after that she is not responding.br...