Timbl Broadband — New connection not working

Website:

Timbl.co.in

I have paid the installation & monthly fees regarding their services their vendor came after so many complaints and installed using old wire and router and promised me that it eill start working within few hours.
Its more than a day now but their connection not working called customer support multiple times nothing happened.
Before installation their sales person was calling multiple times but after that she is not responding.
Ticket-Id-2043752C002