Timbl Broadband — Refund of security

Customer service is very very poor. It is impossible to recover security from them.
I raised ticket on 19.May2021 for refund, customer ID 2058170, ticket ID R001 .
But every time you call them they say sir wait for 1 day and u will receive refund. After 7 days I got message ticket resolved but I did not receive any refund.
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