Timbl Broadband — Security Deposit not Refunded

Address:	RI Networks Pvt. Ltd. Plot No. 758, First Floor, Udyog Vihar Phase V, Gurgaon – 122016, Haryana, India
Website:	www.timbl.co.in

I have disconnected the TIMBLE broad band service in first week of april. But they have not yet collected the WIFI box and not refunding my money. Its been around 2 months. They have also raised a ticked 1 month ago but no action has been taken yet.
i have also attached the ticket screenshot which was created on 1 may 2022.
But still no action taken yet.