| Address: | Nagpur, Maharashtra |
This complaint is regarding an issue with my job portal I
bought from Timesjob in September 2014. A serious issue was escalated the
corporate team and the managers where I still am not getting resumes of
candidates against the job posting I bought. I have paid the full amount before
the services were started as that was a requirement.
My account was created by Mr. Vinay Panchgham. On Oct 9th
2014 I left a msg to inform about issue i am facing.On 28th October 2014, my
account manager (Vinay) came informed he has no solution to this issue. Since
then, no one reverted back till November 1st 2014. I had to several follow up
emails.
On Nov 3rd 2014, I sent an email to cancel services and
process refund.
On 7th Nov 2014 I had a brief discussion with account
manager and he stated 'i will send an email to corporate team, lets see if they
can provide a solution else I can't do much'. When i questioned about the delay
he turned rude and misbehaved with me. Hence, I asked him to leave my office.
I escalated this issue to his manager, Mr. Umesh Bopche, who
informed Vinay is the only person available in Nagpur representing timesjob, I
need to adjust with him and seek help from him. I then escalated it to Umesh's
manager Mr. Nilabh Kapoor. I had to follow up with corporate team for his
response too.
After several email exchanges, I perceived that times jobs
is not providing a solution whatsoever and they also stopped responding to my
emails. As I am not in the country, I asked my Hiring Manager to contact Mr.
Panchgam to inform that ma'am will share the login details but only in a
condition that we need an extension of services for the 2 months and 1 week we
lost in solving the issues and yet we have no solution in hand. To add to my
surprise, Mr. Panchgham clearly denied to help for the same.
Inspite of several emails to the management and corporate
team, there was no response to many of my emails which I feel is insulting.The
conclusion I get is no one except Mr. Panchgam is representing times job in
Nagpur and if he misbehaves with company’s in such a manner, management turns a
deaf ear to the escalations. I can clearly presume Timesjob was only interested
to get the amount out of Classic Recruitment Consultancy and none of the staff
to manager's are being able to help resolve the issue I am facing since almost
5 months now.
The only option left for me was to send a Legal notice where
I either asked to provide an extension or a refund for the services.
Hence, I request you to please follow up with this issue as
I am really frustrated by their ignorance.
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