Times India Vacation — Gift not received

Address:	Thane, Maharashtra, 401101
Website:	timesindiavacation.com

I have got call from mr. Viraj ([protected]) of times india vacations limited on[protected] that since i am a frequent buyer at snapdeal so my email id has been selected for a promotional offer from times india vacations limited. He informed that this offer is valid only for[protected] and if i book a holiday package which would cost me rs 5555/- then i will get an assured expensive gift. Upon inquiring from mr. Viraj that why company is giving such expensive gifts for booking a low budget package. He said that its a promotional offer and we want the persons to market our product in return. He emailed me all stuff. I receive email from [protected]@india.com with all gift promises. Then i got a call and as it seemed interesting i booked one package.
Then mr. Viraj told me that there is an exceptional offer in which if i book one more then i will get an extra gift and 1500 cashback in my account as well. I was pretty interested and booked one more package.
I haven't received single gift and courier.

Mr. Viraj guided me over telephone to register on website http://timesindiavacation.com and fill information in the online forms and finally online payment was made. After booking package i asked mr. Viraj to provide the list of destinations where i can go. He informed that this is available on website and he informed me that by 10th april i will get all assured gifts and welcome kit with all details. When i checked the website to my surprise there was no details of destinations. The website was without complete information. The copyright is also not mentioned on the website. I was worried that, whether i had a mistake and so i explored the net for any complaints against this company and very soon i was able to track one.
I immediately reported this to times vacations and asked for a clarification. Mr. Viraj replied that this customer was not selected for promotional offer and his amount is refunded as per his request. I asked mr. Viraj to email me the docket number and details of items being shipped to me, but mr. Viraj refused to do it and said as per company policy we will tell the docket number to you and you please note it down. Now i was very confident that this might be a fraud. I repeatedly asked to send the details of courier through emails and phone. Finally when i did not get any proper response i asked for refund on[protected]. To my surprise email to [protected]@india.com was bouncing. This was also reported to mr. Viraj.

Branch office:
405 mexus mall, 4th floor, maxus mall road,
Near d mart, bhayandar,
Mumbai - 401101 maharashtra (India)

The detail of offers given by company are as below:

National package in just rs 5555/-

Offer stands valid for 2n/3d for india.
Offer can be utilized with our listed resorts only.
Offer include breakfast, lunch & dinner only.
Resorts list are subject to up-gradation.
Offer is valid for 02 adults and 01 kid below 05 years.
Split of the package is not allowed.
For booking you need to call our customer care executive, however every booking will be done on call through e-mail only.
Offer stands valid for accommodation only. Offer does not include for any repair and maintenance of internal hotel stay, transport or any other private services other than services given by particular hotel as a complimentary services.
You will be charged directly at hotel for any private services rendered to your good self other than accommodation which is included in our package
Offer for all over india in big cities.


The details of order booked by me.
Order 1:
Your order is : tiv/90699

Date : 08/04/2016

Customer name : mr. Daman jain

Order 2:
Your order is : tiv/90693

Date : 08/04/2016

Customer name : mr daman jain.

7 days money back guarantee, for refund just mail on this mail id [protected]@india.com

Times india vacation limited
Helpline no. + 91 [protected]

Kindly help me in getting the money back.