Times Of India Complaints & Reviews

Subscriber ID: 29841995 New Start Date: 16.06.2013 End date: 17.06.2014 Order form no. :NAM009903.
This is to bring to your notice that in spite of many telephonic complaints regarding the disruption in the supply of newspaper,nothing has happened, I had paid the annual sub for the year 2013-14 in APRIL2013 for my sub expiring in JUNE 2013. After the complaint for the past one month I recd the newspaper for 5 days that also occasionally. Few days back i.e, on 07.06.2013 I recd the new Subscription Commencement Coupon, On 15.June the person who delivers the newspaper comes and demands Rs200/-, saying that only if he is paid the amount will he take the the COUPON and supply the paper.so till date my newspaper has not been supplied, there has not been any response from TOI office.

Dear Madam/Sir,

I would like to raise our concern against the newspaper providers of Times of India who handle the subscriptions for Times of India newspaper.

We have a subscription with Timesof India and Ecconomic times which is to expire on 15/7/2013. We have paid in full on 24/12/12. Two months back we moved from Kanjur Marg (E) to Mulund (W) and requested for a change of address. Our order number is MT[protected] and it is in the name of Mansukh Gala. Our local vendor was Sabajti Yadav. Since placing our request we have followed up with someone by the name of Sneha whose email id is crm.[protected]@timesgroup.com repeatedly and have only received extremely unsatisfying replies from the team. Our newspaper delivery was to start from Jun 1st.

Some team members we spoke with , Seema to name one, tells us Sneha is on vacation and we are not allowed to call her, we have no idea on the process of ensuring you receive your newspaper and this change of address. Today we are on 9th of June and we still have no idea on the newspapers delivery. Inspite of calling the helplines and talking to numerous people a simple request is not heard and no replies at all given on how to proceed.

We are really dissappointed by this service provided by Times Group. We have been a dedicated follower of this newspaper and have always encouraged the articles. However this unsupportive and irresponsive approach has made us change our minds.

We would appreciate that atleast that someone replies to this email and ensures that the newspaper reaches us from tomorrow as we do not have to keep following up and requesting for something that was a service we had paid for on timely basis.
We look forward to hearing from you.

--
Regards,
Diana Gala
on behalf of my father Mansukh Gala

"We all have ABILITY. The difference is how we USE it."

I am subscriber of 6 months subscription of Times Of India in Attapur, Hyderabad.
I shifted from attapur to Vidya nagar colony, I informed in the Times Of India office about this change and they assured me that i would be receiving paper on my new address. It has been almost 25 days since i made first complaint in the office about not receiving paper but till now i now i have not recieceved.
Daily i call both the area executive and Times of India office and they assure me saying that from tomorrow onwards i would be recieving paper. But their tomorrow is never coming.

I have subscribed to Times of India, Economic Times & Mumbai Mirror on yearly basis. My Order Nos are: MSTOI 3800684 and 3819014, both dated 25/09/12; for home delivery of the newspapers from 16/10/2012 to 15/10/2013. The RRE is Ravindra Pandey, Code 21536743.
The Vendor mentioned in the order is Manish Telkar, Vendor Code 21486345 Area Code is MA039. The sub-Dealer is Sunil Gupta and sub_Dealer Code 2230160' The sub-dealer who is in touch with me for delivery has expressed his helplessness regarding delivery as the newspapers are actually received and distributed by a third person who has gone to his native place.

I am shocked how such a distribution system is working where today we don't know to whom my newspapers are being given and I am forced to buy the newspaper from retail on daily basis. Is somebody pocketing extra money thru this?
I had called on Tele No 66354021 on 25th May at 2.30pm and spoke to one Ms Manali who said she takes the complaints and told her the entire situation. She told she will get back to me on 27th May, but she has not got back to me. When I asked her to give me complaint No, she said they don't have such a system. I am not sure whether such a system for handling complaints works.

Can any responsible person take up this matter and get my home delivery of newspaper started quickly? Pl also check where the papers meant for me are going today and is anybody making some extra money at my cost. If this is so it is terrible weakness in the system.
Can I expect the solution by tomorrow (29th May), having already suffered for a week?

Thanking you,
Prabhu Sainani
Kambar Darbar, S M Road, Kandivli (West)
Mumbai 400067
Tel [protected]

Dear Sir/ Madam,

We have paid for Times Of India Coupons on 24th April 2013, & are yet to receive the coupons. We have been waiting & calling the customer care number repeatedly, but no response.

The coupons are supposed to be delivered to Saidapet & is still not delivered , nor is any Customer Care Representative bothered to resolve this issue.

Please look into this issue & provide a remedy at the earliest.

The coupon number is NAM013947

Hi my name is Santhosh Kumar S,
my mobile number is [protected]
residing at f3,plot#37*38,royalpark phase2,krishna street,madhanandapuram,porur,chennai-600116 ..
I have opted for the newspaper subscription of Times Of India in the month of march and I have given a cheque payment of Rs 299/- through my wife's syndicate bank account ..I got a subscription coupon from the newspaper company where nobody turned to collect the coupon meanwhile I have misplaced the coupon and I have given several complaints through the customer service and they have promised that they will issue a duplicate coupon and will arrange to issue the subscription ..for the past two months i have' nt recieve the subscription which is really frustrating ..Pls take this complaint and help me to get the resolution asap ......

I am a regular subscriber of Times of India news paper for last 4 years. For last four months I am not getting the newspaper regularly. I have complained to my vendor but in vein. I tried to contact Co's customer care, nobody responded. I have paid yearly subscription in advance and now I want to discontinue my relationship with TOI for their poor service. I also want my money back. PL HELP..........A.K.ROY

Non delivery of issues for the past 37 days
This is to bring to your notice that I subscribed to the Times of India Chennai ed on 12/11/2012. MY ORDER NO :NAK33999 I was assured that I would start receiving paper FROM Jan 2013 and I have received the pape for 3 months from Jan2013.From April onwards Ihave not received any issue.I have talked over phone to your chennai office daily till today and it is of no use.If you have conscience take appropriate action.if not,Ii have to say GOOD BYE to TIMES OF INDIA..

Dear sir,

I am old reader of Times of India residing in Padmaraonagar , secunderabad , subscribing 3 months scheme from last 2 to 3 years but when the renewal time has come the vendor of this area Mr.A.khalid threaten me that he would not like to renew my subscription as we have given a complaint to TOI regarding the irregular dropping of news paper in my House. So he would like to teach me the lesson by not renewing the subscription. If the attitude of the vendor is like this then how the customer will satisfy with the service. so it is my request to look into the issue & solve the issue so that i can get the subscription immediately.

Regards,

Debasish Bhattacharjee

Reader

I am a subscriber of Times of India Paper in Chennai from the time it was reintroduced here. The problem I am facing is that I am not getting my papers regularly. Even today, I did not get my copy. I had made 3 calls to the delivery agent; and even lodged a complaint with the Times group here in Chennai. The reply I got, is that they have taken up the matter with the agent and it will not happen again. This is not the first time, and I got the same reply from them earlier. The call to the helpline was made around 8.15 AM. Why did they not make sure that my copy was delivered later in the day?
I would like to know if any action will be taken on this complaint.

Michael.C.S.
[protected]
[protected]@sify.com

i have subscribed newspapers from THE TIMES OF INDIA and my subscriber id is 31478071. My subscription starts from 14/04/2013 and ends on 15/04/2013.

I have not received newspaper till this date(22/04/2013) and there is no proper response from them.

i was provided with the following phone numbers for assistance

Mr.Suresh [protected]
Mr.Thiyagarajan [protected]
customer care number:[protected]/80/81

We have paid Rs.499/- via order No.MTOISA 3836381 as daily subscription of Times Of India from 01/12/2012 to 30/11/2013

Other details are,

Order No.[protected]

Vendor[protected] RAJ DISTRIBUTORS

Sub Vendor : 21487896 ANIL PAWASKAR AV 0334

But till date we have not received any single news paper, we think TOI is not interested about their customers.

We have already lost 3 months kindly look into same and please extend the period accordingly

Sir,
Our newspaper vendor is misbehaving and does not supply newspaper properly and does not let any other vendor to supply to our house
we have been harrassed by him for past two years but have finished patience now to continue with this guy.
It is very difficult, as we had spoken to times of india supply incharge too of our area but he said he cant help us in this regard.
Kindly help us
thanks
dhiraj kapur

The Agent of the times of India collected Rs.299/- from me on 03.03.2012 as advance Annual Subscription for Times of India newspaper for one year from 01.04.2012 and issued an Order Cum Receipt No.NAL 048945 and informed me that I will get a Voucher from Times of India office by post and it has to be handed over to the paper agent. So far no Voucher has been received by me. When I contacted him by phone, he asked me to report to your office. When your Office was contacted, there was no response.Please send the Voucher immediately.
T.Sankara Narayana Pillai
14J Andavar Nagar 6th Street
Kodambakkam.
Chennai 600 -024l

sir
i am AMIT KUMAR,residing at airport colony,meenambakkam chennai.
one and half month before i gave a cheque(vijaya bank no 825928) to bennet and colo..company ,to get one year subscription.to get TIMES OF INDIA paper
daily.cheque has been cashed one month before.but nothing has come till now. i have call in office 10 times but nobody responding
i may go in consumer court because i have all proof.but i want you to give last chance.
please do the needful otherwise i will be forced to go to court.
thanks

Hi,

I’m writing this complaint on behalf of my husband Karthik Viswanathan’s Payback card ([protected]).

On Saturday 8 Dec 2012, Times of India newspaper had a Big Bazaar ad "MileStone presents Travel Fest" with a Payback information that read, “Get 500 Bonus Points On Purchase of Branded Soft & Hard Trolley” with logos of MileStone, SAFA and Skybags.

The next day, on Sunday 9 Dec 2012, we purchased 3 Skybags trolleys worth Rs.10016.75 from Big Bazaar at Old Madras Road, Bangalore (RECEIPT No.0008479). We were told by Big Bazaar customer care that it would take 30 days for the 500 points to get credited.

Even after a month the points did not get credited. We raised complaint with Payback[protected] for which there was no response for many days, We called them 2-3 times, for which the replies were, "the offer in newspaper ad does not reflect in our database", "we’ll check and get back to you", etc. Then suddenly on 24th Feb, Raju Biswas <[protected]@payback.in> send the following mail:-

Tried reaching you on [protected] (Not reachable). However could not establish a contact. We would like to inform you that, we had forwarded your request to our concerned department. And we have received the revert that, the complaint is of more than 60days. And as per the process we do not entertain complaints more then 60 days.Hence points would not be credited.
Apologize for the inconvenience caused.
Feel free to write us !
Regards,
Member care

My husband, Karthik’s phone number is on roaming, and hence may not be available all the time, But Payback neither tried sending him an email nor an SMS, and concluded with statement "could not establish a contact". As a customer care, if a consumer's complaint is more than 60 days old, they should be handling it with maximum priority, because it indicates their inability to resolve a complaint for that long; but instead, they simply close it.

Putting up an offer ad in a newspaper to the mass, and not keeping up to it, is clear cheating.

Thanks & Regards,
Rajeswari
[protected]

Hi,

I am staying in Sukh-Shanti Apartments,GH-15,Sec-56,Gurgaon.

All the apartments are geeting daily newspaper delivery quite late in the morning(Not earlier than 9.00AM).By this time,most of the people already had left for their offices.

I have complained to the relevant delivery boy and the relevant newspaper manager who comes for money calculation.But their response is that we have insufficient staff for delivery.

I request to kindly take this up and help lot of customers in our residencial apartments for getting their services.

Regards,
Tanuj Duhan
+91 [protected]

Wrong information published in the Times of India - Coimbatore City Times dtd. 2-Mar-2013, Saturday regards to Event of Engineering Expo - Techno4 at Codissia Trade Faire Complex, Avinashi Road. When I reached to the Codissia Trade Faire then i came to know from security person that the Event of the Engineering Expo is postponed. I lost approx. Rs. 500/- by this wrong information published in the Coimbatore Times. My Name is Sanjay Prajapati, E-mail ID: [protected]@isoqar.co.in

This is to inform that I have been a regular subscriber of times of India English newspaper for the last 3 years. Till date I have never received a valid and printed newspaper bill from the newspaper company. I questioned the same to my paper boy and he helped me in contacting some so called officials of times of India who were the City/Regional Heads. Even they spoke very rudely and when I was hell-bent on receiving a bill, they told me that I get the same. Its been now 3 years and did not receive a bill for the same. My paper boy says that he is helpless as he is not given the bill and hence cannot provide us. This is a serious concern as it can cause a lot of financial loss to the ex-chequer.

Sir,
On follow up action of your Gariahat Dealer Mr. S mondal ‘s representative Mr. Ram Babu Kamathi and also as a permanent customer-of Times Of India I paid yearly renewal cheque for Rs 390/= on 26.11.2012 in your favour to be effective from 01.12.2012. The cheque was debited from my a/c on 5.12.2012. But you issued 12 monthly valid cupons, stamped on 15.12.2012 . While paying monthly bill to the hawker he asked for 14 days' price from 01.12.2012 to 14.12.2012 in addition to the I month’s coupon. Logically the last month’s coupon is valid up to 06.12.2012 issue/stamped date being 7.12.2011. At best the hawker can ask for 8 days’ price( From 07.12.2012 to 14.12.2012) not for 14 days’.
2. In order to resolve the issue please clarify the position as to How the coupon is valid For 1 month i.e.,30 /31 days’ or from Issuing date 07.12.2011. Coupons are issued on monthly basis and for 12 full months the issue date may be different but seems to be effective from 01.12.2012 in our renewal case. So please advise your Gariahat Dealer to value the Dec’12 coupon for full 1 month and not from stamped date (15 days’) and oblige
3. In response to our several enquiries to your Gariahat vender for clarification his reply to us was against any such payment for 14 days’ but on the contrary advised our hawker to element such type of customer henceforth and did not valid the coupon for Dec ‘12 from 15.12.2012. As advised by your Dealer do you also suggest us to discontinue reading Times Group of News papers to oblige the vender? If not, please advise your Gariahat vender and us suitably about the effective date to avoid any confrontation..
‘ EI SAMAY ’
On 26.11.2012along with renewal cheque of Times of India we also paid the 6 months' renewal subscription cheque for Rs 175/= debited to my a/c on 19.12..2012 for your Bengali version 'EI samay' to be valid from 15.03.2013 since last subscription ID no. 30841975 coupon No: 9017791 Order No: [protected] dt. 15.12.2012 is valid till 14.03.2013. But unfortunately and inadvertently you again issued coupon from 15.12.2012 with fresh ID no::31158080 coupon No: 872907 Order N0: 27698675. This is done by the scrupulous, RRE name : Ram Babu Kamathi of Gariahat Dealer S.Mondal on 1st renewal. . On enquiry, Ram Babu assured us to accept all coupons to effect till it finishes i.e ,14.10.2013. So I request you to give effect the renewed ID NO:31158080 ,Coupon NO: 8729070, Order No:[protected] w.e.f. 15.03.2013 instead of 15.12.2012 to till 14.10.2013. Pl settle the issue in such a way so that I can utilise all the 12 ( 6 old+ 6 renewed) coupons i.e, for the whole year.