Times Of India Complaints & Reviews

I am from Pune area Kaspate Wasti Wakad from past few weeks our local paper vendor asking us to forcefully subscribe Pune Mirror with Time of India English Paper or else he will close paper subscription Due to this most of families near about 200-400 people's of my society close time of India paper subscription Name of Agency "A K News Paper Agency" Pune Wakad, 411057 ML Kaspate [protected] & Kakade [protected] Let me know if any email address to file such complaint, Hopefully you will take action against such illegal sale activity<br>

Hi,

I am staying at Ruby Park, Park Street, Wakad. My newspaper distributor is saying it is compulsion to subscribe "Pune Mirror" along with daily newspaper "The Times Of India" which costs additional Rs. 3.00 per day.
Last year I fought for this and after almost 4 months he stopped doing so. But from 01-OCt-2013 he started doing same.
When questioned he saying this is compulsion from main centre only.
I am really surprised about this statement.

Can any official from The Times Group clarify on this. Thanks.

I Narinder Nagpal, is the victim of carelessness and totally unprofessional business approach from a newpaper like Times Of India !! It's a great shock in my life that the persons, who were representing on the behalf of TOI, is not bothered to think about TOI clients as they are sitting in kolkata while I am waiting for some justice in DELHI Actually I had gone at the site of TOI-Delhi to book an AD whereas It has taken me to their PARTNER site i.e. RELEASE MY AD.COM in Kolkata. They booked my Ad and assured that FRIDAY-The 13/9/13 is their BUSINESS focus day.Thereafter in this regard too much communication was carried on but on the day of 13/9/13 my AD was placed in their Massage Services and Friendship related Focus day which was entirely useless for me, since, at such Focus day, only JOYRIDE seekers search the paper and make their weekend entertaining. Thats why TOI provide them such services on the eve of SAT and SUN, Now,in such a scenario Can any body think that an EDUCATION based BUSINESS AD will get any good response. Therefore I didnot get any response. Thats why I have lost my 9000 rs. instantly because on the same FRIDAY my AD got published in 19 newspapers through out INDIA but I recieved just 6 calls from all over India. AND it was expected,because I was selling the MILK in a BAR. And it was their routine modus-operandi since they had to fill their SPACE and they did it successfully. I cried like a baby and made some calls/mails to Customer Care but did not get any Positive response, I made a 6 page email to the Editor but that returned back with the ERROR. Since then,I am mailing them every alternate day but they are paying no heed, because they are In Kolkata while I am in Delhi. Therefore, I plea to the Authorities to take some stern and punitive ACTIONS to get back my 9000/. I will be highly obliged. Complainant-Narinder Nagpal Ad ID: 1086733 Involved Customer Care Officers-Mr. Rahul Kr. Jha,Mam Saptamita,Mam Moushami and 2-3 more

Sir, We have not received the coupon of times of india newspaper. the money (Rs 470) was already been paid in 02/04/13 CHEQUE NO. - 119211 The paper vendor stop giving newspaper from 15 DAYS AGO. please send the coupon, its a request. CHANDAN ROY ( PHONE NO. [protected] ) DHANKAL DEFENCE COLONY P.O KAMPA 24 PARAGANS NORTH 743193

I am reading your paper for over twenty years and for the last few years, I am getting it on concessional rates. Although my present subscription under order No. 3691007 dated 25.07.12 was to expire in August, 2013 but due to last subscription having been carry forward, it will now expire in Oct., 2013. The details of the subscription are as under:- Lead No. [protected], Vendor Mr. Sanjay Jagdhane, Area Code MH 035 & coupon No. 2189546 Kindly arrange timely renewal. Mohan Layal, Retd. Central Govt. Officer, 708-Silver Crest, Raheja vihar, Off. Chandivali Road, Andheri (E), Mumbai 400072

This is real crap from such a reputed company TOI.you people doesnt even inform whom to contact and to give this voucher to.we consumers have to keep ringing you people to keep asking and your customer representative says i will get a call,but its utter nonsense..no calls..already going to be 10 days from the day of subscription.i would request you to refund my money back.i cannot keep ringing you ppl back.... Order Form No: NAN 007772

Myself staying in Kattupakkam Chennai-56. On 13th March I subscribed your paper for one year and the Cheque number is 636540. Since then I got paper hardly 15 to 20 days in total. I called many times to the customer care number [protected]. Every time they will tell your issue is resolved it won’t happen again, But still the same. No one is responding to my query. Also send mails to customer service but still the same

Hi Times of India,

I have subscribed for the yearly subscription. The moment I gave the call, people have come and taken the cheque. But now, till date I have not got the news paper. I would have called the TOI office more than 15 times. They give one standard reply, "48 hours your problem will be solved". But the problem remains the same.

Now I am fed up and started asking to repay the amount I paid. For that also the answer is same "48 hours your problem will be solved". Only 48 hours is passing, resolution is yet to be arrived.

I strongly recommend that you don't need to buy this paper any more with the kind of service you guys are getting.

Please have a watch on the same.

thanks and Regards
lakshmikumaran. K

From
Dr.A.Raviekkumar
A 22 / 5, Pandiyan Apartments
Near Ambiga Theatre
Anna Nagar
Madurai 20.
under the instructions from my legal counsel I inform u the following:
My Subscriber Identification Number: IAE 020662
with the change of address being effected by you during the first week of June, there has been irregular distribution of TOI copy to me. I have made so many representations to your office but in vain. hence i visited your office on 23/07/2013 and handed over a personal letter asking to refund the balance amount. i was attended by one Mr.Rajan who assured me that the money would be refunded in a couple of days. however, till 01/08/2013 there had been no response. again i made repeated calls to your office for knowing the status. but i was told that the problem would be settled the next day. on 02/08/2013 someone claiming to be from TOI called me over mobile phone from mobile number [protected] at 7.33 a.m. and terminated the call within a single word. hence i dialed his number three times from 7.47 a.m to 8.11 a.m. but there was no response from the person. hence i waited till 9.20 a.m. and finally called ur office asking for Circulation Manager. but this occasion too Mr.Rajan came to the scene and after a long scathing argument on both sides, he dared to face legal encounter in this regard. however i gave time till 18.00 hrs on 02/08/2013/. as there has been no response from ur side till this moment and as Mr.Rajan challenged for legal proceedings in this regard, i have no other option but to seek proper legal forum for suitable remedy. with the cause of breach of trust, breach of contract and negligence of obligation from ur side to the customer, it highly tatamounts for me to knock suitable legal forum. as such, you are liable for all that expenses and compensation that may occur in this regard without any compromise,
raviekkumar
03/08/2013
Cc: Bennett Coleman & Co.Ltd, Dr.D.N.Road, Mumbai & Chennai

Hi,
I have subscribed for TOI daily newspaper for a year and paid by a cheque in advance as on date 11-May-2013.

Initially when i didn't received a issue, i called the vendor and this continued for whole month but of no use. Later he started disconnecting the call from my number.

Then i registered the complaint with TOI, complain Number #764784. In the first call i got assurance that my problem will be addressed shortly when not i called again and was reassured and then this continued for again month or so. In the mean time i was given various phone numbers to talk to , connected to their seniors, their area executive but of no surprise nothing worked.

I hear by taking my problem to the light in front of you. and hope it will be taken care of. Any help would be highly appreciated.

Thanks and regards,
Kshitij.

Jai Hind.

I am rahul verma. I subscribed to times group BBC knowledge magazine around one and a half months ago through this website: http://mags.timesgroup.com/bbc-knowledge.html
My order id is [protected] and my customer id is 31672345.
I called times group customer care twice a week ago. They said they will lodge a complaint and my first magazine issue will be delivered soon. Actually the first issue was to be delivered on 1st july and today is 20th july. Times is such a big journalism house and is this way they provide service to customers? Kindly penalize them and ask them to deliver the magazine on time.

Hi as discussed please find the details

Old Address

Sethu Ragu Raman J
J 306, 129 Sanjay Gandhi Nagar,
Premier Griha Lakshmi Apt,
Virugambakkam, Chennai 600 092

New Address

Flat No.FF9, “A” Block,
Ruby Ashok Manor, 6th Street,
Krishna Nagar, West Tambaram,
Chennai 600 045.

My Contact Number[protected]

I gave this reqeust in the month of april and still not getting any confirmation from Times of India about the change of address not i got any communication from them to approach which news paper vendor in my area to avail this service.

Pls help

Subscription collected twice in a year. Complaint lodged with Mr KARTHIK Phone no [protected].But no result... Paper distribution stopped ..Payments details :
Bank name Cheque number Payment Date Amount in Rs

BANK OF BARODA 100625 04 08 2010 299.00

ANDHRA BANK 382859 06 05 2011 299,00

AXIS BANK 826288 0609,2011 299.00

CITY UNION BANK 6079493 02.05.2012 299.00

since double payment collected during 2011 , payment not collected for 2013...But all of a sudden with out notice paper distribution stopped..

I submitted SBI cheque No. 100883, dated 7th April 2013, for Rs.299/- against a subscription payment for a period of six months offer.

Inspite of reminding telephonically many times also visiting Mr. Ankur Khanna at Sector 8 chandigarh office; I haven't received the coupons till date.

Mr. Khanna had assured to deliver the coupons at my residence the next day before 10AM as he said, "the concerned person had taken the coupons along with him and he was out off station" on 20th June 2013.

Regards,
Gursewak Singh

Subscriber ID: 29841995 New Start Date: 16.06.2013 End date: 17.06.2014 Order form no. :NAM009903.
This is to bring to your notice that in spite of many telephonic complaints regarding the disruption in the supply of newspaper,nothing has happened, I had paid the annual sub for the year 2013-14 in APRIL2013 for my sub expiring in JUNE 2013. After the complaint for the past one month I recd the newspaper for 5 days that also occasionally. Few days back i.e, on 07.06.2013 I recd the new Subscription Commencement Coupon, On 15.June the person who delivers the newspaper comes and demands Rs200/-, saying that only if he is paid the amount will he take the the COUPON and supply the paper.so till date my newspaper has not been supplied, there has not been any response from TOI office.

Dear Madam/Sir,

I would like to raise our concern against the newspaper providers of Times of India who handle the subscriptions for Times of India newspaper.

We have a subscription with Timesof India and Ecconomic times which is to expire on 15/7/2013. We have paid in full on 24/12/12. Two months back we moved from Kanjur Marg (E) to Mulund (W) and requested for a change of address. Our order number is MT[protected] and it is in the name of Mansukh Gala. Our local vendor was Sabajti Yadav. Since placing our request we have followed up with someone by the name of Sneha whose email id is crm.[protected]@timesgroup.com repeatedly and have only received extremely unsatisfying replies from the team. Our newspaper delivery was to start from Jun 1st.

Some team members we spoke with , Seema to name one, tells us Sneha is on vacation and we are not allowed to call her, we have no idea on the process of ensuring you receive your newspaper and this change of address. Today we are on 9th of June and we still have no idea on the newspapers delivery. Inspite of calling the helplines and talking to numerous people a simple request is not heard and no replies at all given on how to proceed.

We are really dissappointed by this service provided by Times Group. We have been a dedicated follower of this newspaper and have always encouraged the articles. However this unsupportive and irresponsive approach has made us change our minds.

We would appreciate that atleast that someone replies to this email and ensures that the newspaper reaches us from tomorrow as we do not have to keep following up and requesting for something that was a service we had paid for on timely basis.
We look forward to hearing from you.

--
Regards,
Diana Gala
on behalf of my father Mansukh Gala

"We all have ABILITY. The difference is how we USE it."

I am subscriber of 6 months subscription of Times Of India in Attapur, Hyderabad.
I shifted from attapur to Vidya nagar colony, I informed in the Times Of India office about this change and they assured me that i would be receiving paper on my new address. It has been almost 25 days since i made first complaint in the office about not receiving paper but till now i now i have not recieceved.
Daily i call both the area executive and Times of India office and they assure me saying that from tomorrow onwards i would be recieving paper. But their tomorrow is never coming.

I have subscribed to Times of India, Economic Times & Mumbai Mirror on yearly basis. My Order Nos are: MSTOI 3800684 and 3819014, both dated 25/09/12; for home delivery of the newspapers from 16/10/2012 to 15/10/2013. The RRE is Ravindra Pandey, Code 21536743.
The Vendor mentioned in the order is Manish Telkar, Vendor Code 21486345 Area Code is MA039. The sub-Dealer is Sunil Gupta and sub_Dealer Code 2230160' The sub-dealer who is in touch with me for delivery has expressed his helplessness regarding delivery as the newspapers are actually received and distributed by a third person who has gone to his native place.

I am shocked how such a distribution system is working where today we don't know to whom my newspapers are being given and I am forced to buy the newspaper from retail on daily basis. Is somebody pocketing extra money thru this?
I had called on Tele No 66354021 on 25th May at 2.30pm and spoke to one Ms Manali who said she takes the complaints and told her the entire situation. She told she will get back to me on 27th May, but she has not got back to me. When I asked her to give me complaint No, she said they don't have such a system. I am not sure whether such a system for handling complaints works.

Can any responsible person take up this matter and get my home delivery of newspaper started quickly? Pl also check where the papers meant for me are going today and is anybody making some extra money at my cost. If this is so it is terrible weakness in the system.
Can I expect the solution by tomorrow (29th May), having already suffered for a week?

Thanking you,
Prabhu Sainani
Kambar Darbar, S M Road, Kandivli (West)
Mumbai 400067
Tel [protected]

Dear Sir/ Madam,

We have paid for Times Of India Coupons on 24th April 2013, & are yet to receive the coupons. We have been waiting & calling the customer care number repeatedly, but no response.

The coupons are supposed to be delivered to Saidapet & is still not delivered , nor is any Customer Care Representative bothered to resolve this issue.

Please look into this issue & provide a remedy at the earliest.

The coupon number is NAM013947

Hi my name is Santhosh Kumar S,
my mobile number is [protected]
residing at f3,plot#37*38,royalpark phase2,krishna street,madhanandapuram,porur,chennai-600116 ..
I have opted for the newspaper subscription of Times Of India in the month of march and I have given a cheque payment of Rs 299/- through my wife's syndicate bank account ..I got a subscription coupon from the newspaper company where nobody turned to collect the coupon meanwhile I have misplaced the coupon and I have given several complaints through the customer service and they have promised that they will issue a duplicate coupon and will arrange to issue the subscription ..for the past two months i have' nt recieve the subscription which is really frustrating ..Pls take this complaint and help me to get the resolution asap ......