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Times Of India Complaints & Reviews

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Updated: Feb 17, 2026

Complaints 2769

Resolved

326

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2443

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Address: Chandrapur, Maharashtra

Since the publication of Times of India from Nagpur, I am customer/reader of TOI. I pay the regularly. Our colony is located 8 kms away from the District place Chandrapur. We get news paper from Ratan News Agency, Chandrapur Maharashtra. I am getting the news paper delivery daily at about 10 am which is too late for any news paper reader. After my going to office at 10 am news paper arrives. After many complaints, Ratan News Agency informed that they cannot delivery the paper before 9:30 am. Times of India office of Nagpur should initiate action against this vendor. The boy who comes for collecting monthly bill comes well before 8 am but delivery boy of news paper comes at 10 am. What a tragedy and what a worst service.

AVINASH KOPULWAR
D-100/1, URJANAGAR,
CHANDRAPUR-442404 (M.S.)

Aug 13, 2020

Complaint marked as Resolved

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Address: Tamil Nadu

We have subscribed for Times of India Chennai Edition for the past few years. We live in AnnaNagar Thirumangalam.
THe dealer Mr. Shanmugam is not very regular. YOu never know when he will deliver the paper. Last two days it was delayed today no paper. Called him and he promised to send it but did not do so. In a month he delivers normally only around 10 days. Rest of the time you are lucky if you get it as expected. Repeated complaints to Times has not helped in any way.

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Address: Hooghly, West Bengal

SUBRATA BANERJEE, MOB NO.[protected] NOT RECEIVING AT PRESENT), CAME TO ME FOR TIMES OF INDIA RENEWAL, I HAVE PAID RS.390 AS ANNUAL RENEWAL CHARGE BY CHEQUE NO- 000001, DRAWN ON BANK OF INDIA, CHINSURAH BRANCH. OVER & ABOVE I PAID RS. 70 BY CASH AS CLAIMED BY MR. SUBRATA BANERJEE AS SERVICE CHARGES WITHOUT GIVING ANY PROPER RECEIPT & AFTERWARD HE GAVE A " FEMINA " MAGAZINE AS A FREE GIFT OFFERED BY TIMES OF INDIA AS TOLD BY MR. BANERJEE. PLEASE NOTE THAT I USUALLY PAY RS. 20 AS SERVICE CHARGES, BUT THIS IS THE FIRST TIME I PAID RS. 70. PLEASE CLARIFY THE RAESONS & ALSO LET ME KNOW RATE OF YOUR SERVICE CHARGES.

MY CONTACT NO.[protected]
EMAIL [protected]@gmail.com

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P

POULAMI GUPTA

from Kolkata, West Bengal

Sep 2, 2012

I AM WAITING FOR YOUR POSITIVE REPLY.

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Address: Thane, Maharashtra

I live in vashi ,navi Mumbai since 1989. Initially we subscribed times of india and lokkmat news papers. then Times of india started running a campaign where in along with times of india consumer can choose between Economics times or Mumbai mirror or Maharashtra times. But our news paper vendor charges us for Maharashtra times as well. When confronted he said that even though the times of India has printed that one can have a copy of Economics times or Mumbai mirror or Maharashtra times, one still has too pay. This way we end up paying extra for that which we are supposed to be free of cost.

Aug 13, 2020

Complaint marked as Resolved

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D

ddy5r64

from Lucknow, Uttar Pradesh

Times Of India — Over charging

Times of India news paper vendor was overcharging and when I did not pay the over charged amount he stopped the delivery of TOI & NBT. as no other vendor comes to his area so he is blackmailing me to pay more.
Sect D-2, Vasantkunj. New Delhi

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Address: Chennai, Tamil Nadu

You may know some one call you at your office or home and inform you that he is from Times of India wearing a T-Shirt on which Times of India symbol or name printed.He will inform you that they TOI is offering an annual subscription offer and try to collect that amount ONLY by cheque in the name of Bennet coleman and co Ltd. After that no one will be responsible for delivering the paper to you. If you call them they simply assures to look into that matter within 48 hours. If call back again another person will assure you to solve the issue within 24 hours. At last some of your friends will request a paper vender to deliver the paper.He will do that for sometimes alone. Then he will not response you properly for non delivery of the paper. This is my own story. My order no.NAH 006869 on 11/1/2012. So please avoid such type o[censored]seless and irresponsible offers.My cell No. [protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: Delhi

We have two flats within Dwarka, Delhi (In Sector-22 and Sector-23), where a newpaper vendor titled "Udar News Agency" delivers the news paper. We have subscribed for Times of India. Every month the Vendor charges different monthly charges ranging from Rs. 130 in Sector-23 to Rs. 145 in Sector-22. Request for clarifications are met with rude response by the Vendor. It will be really help ful to understand from Times of India, the exact monthly price for the paper subscription (including any breakup of charges). Kindly take some action against this Vendor who is charging exhorbitant prices and is making money in terms of volumes.

Abhishek Bhardwaj
Classic Apartments
Sector-22, Dwarka
[protected]

Aug 13, 2020

Complaint marked as Resolved

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Y

Ynb

from Mumbai, Maharashtra

Sep 22, 2013

I had subscribed newspapers from Udar Vendor. I reside in dwarka sector 22. He charges exorbitant prices.I had subscribed for hindu but used to drop indian express instead of hindu but charge for hindu. on the days he dint drop paper he still charged in bill. The subscription for Navbharat times+toi came to Rs 270 as per my calculation fr a month while he charged Rs 285. The boys who come to collect bill are cheat. Satish the main guy doesnt come even when called. v rude behaviour. This agency should be banned.

S

Sud B

from New Delhi, Delhi

Apr 6, 2023

was this resolved? Udar news agency seems to be a cheat.

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Address: Chennai, Tamil Nadu

Dear Sir/Madam,
Customer Name - K. Sarangapani, Ph: 22671346

A cheque favouring Bennet Coleman for Rs.299 drawn on ICICI was sent to TOI office towards subscription renewal. It was duly debited on
13th June 2012. Till date I have not received the coupons and have to answer the delivery boy that I have not received it from TOI office yet... ITS
already 2months....

Everyday I need to call TOI Subscription office and after trying 10-15 times of no answer rings, one customer care person will pick up
and say I will get the coupons in 2days/3 days/1week... its already despatched... it was sent to a wrong address and bounced... blah blah
blah....

I need the status and what happened to the coupons. why there is a delay? After having paid the money,why should i cut a sorry figure in front
of the delivery boy every morning??????

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S

Sandip Agarwala

from Pune, Maharashtra

TOI — No coupon recieved

I have subscribe yearly scheme of The Times of India and paid cheque in favour of Bennet Colman dated 06/09/2009 of Rs. 390.00 and the cheque honoured.

I have not received any coupon from their representative till today, I called their helpline number continuos 7 days @[protected],85,86 but nobody is picking up the phone.

Now i am paying money after paying for the same.

I want justice not money.

Details:
Cheque no - 392708
Bank - HDFC
RRE Name - ARAVIND KR SAHANI
RRE Code[protected]

F

fingerprint films

from Mumbai, Maharashtra

Jul 14, 2015

My subscription ID is [protected] . I have enrolled for yearly subscription for which i havent received coupons yet.
Kindly look into matter and reply on the same on +91 [protected] or +[protected]/82

Anticipating your reply Soon

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Address: Mumbai City, Maharashtra

I had subscribed for annual copies of TOI news paper. However my vendor was not reqular and I was not getting news paper. I complained to TOI help line.They asked me to give details of new vendor and changed my vendor. My new vendor was regular and I was getting news paper regularly for one month. After a lapse of one month the new vendor stopped paper saying that he has not received coupons from TOI.I frequently contacted TOI help line to know the status of coupons as my new vendor was asking me to pay money for one month services they have given to me by putting news paper at my residence.AT last I requested TOI help line to refund me my money in 1st week of july.I was assured that my request has been forwaded and I will get refund by end of july.I was surprised to know on 31.07.2012 that my request is not processed and help line did not know the status of my refund.They asked me to contact again tomorrow.

TOI help line do not have any couetsey even to give me the feed back call,however they say they will do so but they don't do it.

Aug 13, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

sir,

my order no is nai28397 for annual subscription of times of india newspaper but so far paper is not delivered to me for a long and my several calls and mail went unresponded.am i required to move the consumer forum please.

yours sincerely

sitaraman ravi
cell [protected]
[protected]

Aug 13, 2020

Complaint marked as Resolved

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K

kishgaay

from Pune, Maharashtra

times of india news paper — NOn Delivery

Non delivery of paper for past 15 days. Innumerable complaints in vain.A prestigious media group, bu unfortunately horrible accountability. My order No NAD013307. please prove me wrong

K

KThirumani

from Chennai, Tamil Nadu

Aug 3, 2012

I am Thirumani([protected]) from Vaishnavi Nagar, Avadi i have paid for annual subscription with the deal of distribution of paper from 16.07.2012. But till today i am not getting the paper. Repeated phone calls and e-mail reminder no action has been take from your end. these type of response would be affect your credibility only. Please let us know whether I can get the paper or not.

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Address: Chennai, Tamil Nadu

sir,I had subscribed times of india and sunday times of india,chennai edition for period of 12 months at 299/- on 19/05/2012.mr.k.ramesh kumar who booked my order said that newspaper will start from 1st june.But since i dont get my paper.whenever i called that person he was not attending my call also.so plz take some action as early as possible.thanking you,

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Address: Hyderabad, Andhra Pradesh

I had subscribed 12 months Times of India newspaper on the 23 april July 2012 and the issue was suppose to begun from the 1sh of May 2012. Residing at vivekanandnagar kukatpally,Hyderabad. Till dated not received a single news paper. Receipt No: 317303 and 380753.

So many times I approached customer care but no response,, some times the told me there is no subscriptions for the receipt.. some times they told me subscription is there and issue will be resolved. till dated.. so many times I called Boy ( sreekant: mob: [protected]) who collected money from me..i hear and surprised that they are delivering every day to me.. I asked him for any proof of delivery then he just escaped..

Very very bad experience with Corrupt ant cheater times group who cheating peoples..

Aug 13, 2020

Complaint marked as Resolved

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R

rohit_biomedical

from Hyderabad, Telangana

Aug 28, 2011

Times Of India — non delivery of subscribed issue

I had subscribed six months Times of India newspaper on the 27th July 2011 and the issue was suppose to begun from the 16th of August 2011.Presently residing in chanda nagar,Hyderabad. However on not receiving the newspaper till the 17th, I called up Times of India (Hyderabad) where my call was diverted to Mr. Kishore who assured me that the issue would start the next day for sure. On not getting the issue next day, I decided to wait for another day. Still there was no issue of the newspaper. On calling up the next time they diverted my call to one Mr. Shravan who repeatedly assured me of getting the paper on next day . This went on and nobody was ready to give me a clear explanation on the issue.
I spoke to customer care,Hyderabad again and again who assured that my subscription would be issued fromt the next day for sure. Now its been almost a month and still there is no news from Times of India. I had taken up a 6 month subscription and I have not been getting the newpaper.

Given below are receipt details, my details and other information.
Name – Mr Rohit Singh
Product name – Times of India, Hyderabad (six months subscription)
Receipt number – 315921
Date of payment – 27/07/2011
Issue date – 16/08/2011

Please look into the issue and communicate to me the same. I am looking forward for refund or compensation for the delay.

S

sriniwas_12

May 12, 2013

Till dated no action and response from Times of India

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Address: Tamil Nadu

Dear sir,

I had subscibed Times of India paper for one year from the adderss K.Selvaraj No 3. school Street Irimbuliur chennai 600 045, I received the copyes for one month only ( June 2012 ) . When i contacted the Agent for copy, he is conveying that times of india has not paid the money towards delivery of my subscibtion.
Kindly take immediate action to resume delivery of copy to me.

regards

K. Selvaraj

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Address: Chennai, Tamil Nadu

Sub : Renewal Subscription paid but not recieved the newspaper
Dear Sir ,
I would like to you inform you that, I have subscribed the TIMES of INDIA daily news paper for past 3 years. Every year i have renewed and received news paper regulary - This year also I renewed and paid cheque to BENNET Rs 299/-and my Cheque has cleared on 17/07/2012. But this month onwards I have not received Times of India daily news paper till date .reply soon.

Kindly look into this and do the needful as early as possible.
Thanks & Regards,
P.RAGHUNATHAN, No. 26, Cheran Street,Vivekanandha Nagar, Avadi, Chennai. 600 054
Mobile: [protected]

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Address: Chennai, Tamil Nadu

SIR,WE ARE NOT RECEVING PAPAR PROPERLY.WE HAVE REGISTERED COMPALINED MANY TIMES BUT THIER IS NO RESPONSE FROM YOUR SIDE.

SUBSCRIBER'S NAME:Dr.RAMMOHAN.

SUBCRIPTION FEES:299 WAS PAID BY SBI BANK VYASARPADI THROUGH CHEQUE NO:926670 WHICH WAS CLEARED 0N 16/03/2012.

BUT STILL IAM NOT RECEVING THE PAPER AND THE RECEIPT.SO PLS CONCERN MY COMPLAINT ON YOUR RECORD AND TRY TO SUPPLY ME PAPER AT EARLEIST.

DEALER NAME LOGNATHAN DEALER CODE:D3179
DEPOT NAME VYASARPADI DEPOT CODE:20436802

Aug 13, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

I am S Ram from chennai, being one of the subscriber of times of india coupon, wanted to complain about the extremely disappoiting service and don't bother attitude of times of india group which deploys people for collecting subscritions and declare victory as if No :1 news paper without even having the simple commitment of ensuring the process down the line for the customers.I am not getting the new paper and several agents in & around does not want to accept the coupon as they are not getting their commission.

The so called group don't bother about any thing at the ground level & see the customers as fools after collecting the subscription for the annual mode...it is Disgusting to be subscriber of this kind of news paper which has to correct itself before writing about others. And it is high time to stop collecting the subscription to avoid other customers suffer.

Aug 13, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

Hi,
I took a year long subscription in the month of march for timeofindia. for 4 months i got the paper. Now from past 1 month im not getting the paper at all.
A vendor called Mr Ramnath had come to my place abd took the cheque for subscription. When i call him he says that the paper subscription will resume from tomorrow. But this is going on from past 3 weeks. His contact no i s[protected].
Is this the level of commitment a paper like Timesofindia gives to its customers? i paid for a year long subcription and what i get is 4 months only.I request you to please take up the matter urgently. I raised a complaint on customer care number last week but nothing has happened .

Thanks & Regards,
Sameer

Aug 13, 2020

Complaint marked as Resolved

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Address: Tamil Nadu

Dear Sir/Madam,

I had been reading times of India for few years now. I just wanted to intimate change of address in order to enjoy reading the same.

My previous address was:
31/16, Sai Nagar, 3rd Street,
Jawahar Nagar Post
chennai - 82

My new Address is:

No:47, Shree flat, Old agraharam,
Pillaiyar Koil Street
Avadi
Chennai-54...

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17 other people found this review helpful

17 found this helpful

Address: Chennai, Tamil Nadu

Hi,

I renewed my subscription of TIMES paper by giving a cheque of Rs.299 which got cleared on 2/3/2012.
I have not been receiving paper from 3/6/2012 onwards.

I am totally not satisfied with your service.
Please return the expected refundable amount to me immediately.

In future I will not recommend any one known to me to subscribe to TIMES Newspaper.
It is one of the worst services I have ever seen in my life.

Also if next time anyone comes to my residence in connection with TIMES subscription/TIMES Newspaper delivery subject, I will not show any respect to them.

Regards
Krishnan

Aug 13, 2020

Complaint marked as Resolved

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K

krishna cheruku

from Hyderabad, Telangana

Sep 22, 2011

Hi,
I have subscribed for Times of India Daily 6 months subscription in the month of Feb'11. My contact No.is [protected]. I was told that the subscription starts from 1st of march'11 saying that I have subscribed in the mid of Feb. But after several follow ups to customer care and mails, newspaper started coming from 16th Apr11. And I have shifted to new address on 1stof May11,which I have communicated well in advance to TOI. But again after so many follow ups and complaints, they started giving me TOI daily from 26th May on wards. Then after a months time, the area executive called me and said that 'the subscription period ends by june', so he asked me to renew it. When I explained about the entire issue and told that I hardly received for 48days against 180days for which I got the reply from saying that' if you want I can give you paper additionally for 10days more, more than that I can not help. He talked to me as if I am a beggar and Iam begging for it. I said no need to do any special favor to me, and justify my right. And from 1st July onwards they stopped giving me paper. This is purely cheating a customer and the way they have responded is really an hurting thing. In this regard I lost hope on TOI and felt very bad as THE MEDIA WHICH IS SUPPOSED TO BRING OUT THE BAD IN THE SOCIETY AND CREATE A CLEAN SOCIETY, INSTEAD TIMES OF INDIA IS CHEATING THE CUSTOMERS.

Hence request you to kindly do the needful.
Regards
Krishna
[protected]

J

judesolomon

from Bengaluru, Karnataka

Jan 5, 2012

Times Of India — Poor service

I am having a hell of time with times of India's service.. Its been since a month and a half the cheque has been issued. even the chequ has been realized.. so many calls and emails has been sent to the customer care. but still we have not got even a single issue of the paper... below is the email conversation. I have not got any reply for my last two mails..this is highly frustrating.. poor service.. indeed no service at all...! I want some action to be taken against this...!!

I AM NEITHER GETTING RESPONSE NOR THE PAPER. WEN WILL I GET IT ?? HOW MANY MORE MAILS AND CALLS YOU NEED TO START THE TOI SUPPLY ??? THIS IS HIGHLY FRUSTRATING.. IN MY PREVIOUS MAIL I HAVE MENTIONED POOR SERVICE....- BUT ACTUALLY THERE IS NO SERVICE AT ALL...!! IT WOULD BE BETTER IF YOU GUYS QUIT THE JOB. YOU PEOPLE ARE BEING PAID FOR JUST REPLYING TO MAILS (JUST COPYING AND PASTING THE SCRIPTS) AND ATTENDING CALLS (SAME REPLY) . AND NO ACTIONS ARE TAKEN AGAINST THE COMPLAINT...IF THIS COMPLAINT IS NOT ADDRESSED WITHIN THIS WEEK, YOU PEOPLE HAVE TO FACE THE CONSEQUENCES.

----- Forwarded Message -----
From: Jude Solomon <[protected]@ymail.com>
To: Crm.Chennai <crm.[protected]@timesgroup.com>
Sent: Monday, 2 January 2012 4:09 PM
Subject: Re: NAG036271

From when ?

From: Crm.Chennai <crm.[protected]@timesgroup.com>
To: 'Jude Solomon' <[protected]@ymail.com>
Sent: Monday, 2 January 2012 3:50 PM
Subject: RE: NAG036271

Dear Sir,

We have taken note of your complaint regarding the supply of TOI to your address. We had a speak with your area vendor and they assured us delivery of newspaper regularly … Sorry for the inconvenience…

Regards,
CRM TEAM
[protected]/80

From: Jude Solomon [mailto:[protected]@ymail.com]
Sent: Monday, January 02, 2012 2:32 PM
To: crm.[protected]@timesgroup.com
Cc: Jennifer
Subject: Fw: NAG036271

WE HAVE NOT GOT ANY RESPONSE REGARDING THIS COMPLAINT.

ORDER NUMBER: NAG 036271

WE HAVE CALLED THE NUMBER MENTIONED IN THE RECEIPT[protected]% OF THE TIME THEY ARE NOT PICKING UP THE CALLS. THE CHEQUE WAS ISSUED ON NOVEMBER 29 2011. WE WERE SAID THAT THE PAPER WILL BU PUT FROM DEC 16 2011. BUT WE HAVE NOT RECEIVED A SINGLE PAPER TILL DATE. ARE YOU GUYS GOING TO LOOK INTO THIS ? WE ARE NOT GETTING PROPER RESPONSE FROM YOU GUYS AND ALSO FROM THE CUSTOMER SUPPORT. THIS IS THE POOR SERVICE I HAVE EVER COME ACROSS., AND WE HAVE SPENT A LOT OF TIME IN CONTACTING YOU GUYS AND A LOT OF CALLS, JUST TO HEAR THE SAME REPEATED ANSWER (WILL RECEIVE THE PAPER IN TWO DAYS). ALSO THEY ARE GIVING A CONTACT PERSON & MOBILE NUMBER WHICH IS ALWAYS IN SWITCH OFF MODE.

I NEED SOMEONE TO LOOK INTO THIS ASAP. AND I NEED TO KNOW WHETHER WE WILL BE GETTING THE PAPER OR NOT. IF YES I NEED TO KNOW THE EXACT DATE FROM WHEN THE PAPER WILL BE SUPPLIED.

Jude Solomon

----- Forwarded Message -----
From: Crm.Chennai <crm.[protected]@timesgroup.com>
To: 'jennifer mohan' <[protected]@yahoo.com>
Sent: Tuesday, December 27, 2011 9:01 AM
Subject: RE: NAG036271
Dear Sir,

We have taken note of your complaint and resolve it at the earliest.

Regards,
CRM Team

From: jennifer mohan [mailto:[protected]@yahoo.com]
Sent: Monday, December 26, 2011 10:32 AM
To: crm.[protected]@timesgroup.com
Subject: NAG036271

M/S Times of India
Chennai Edition

Dear Sirs,

With ref to the above order number, I would like to bring to your kind attention that we have made payment for 'The Times of India' Chennai Edition on 29.11.2011 by way of Cheque bearing no:116686 drawn on IDBI Bank for a sum of Rs.299/-. I am surprised that as of today we have not received the paper. Inspite we have made several complaints over the phone and your staff promised to do the needful everytime and till date nothing has been done. Worse to worse the staff are not answering the call for the past 3 days. A leading paper like Times of India should have more responsible staff and prompt service. Our area agent Mr.Babu's mobile is switched off all the time. If you are unable to give proper service, kindly refund the amount immediately.

Thanking you.

Sincerely,

Jude Solomon

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Address: Chennai, Tamil Nadu

i had subscribed for times of india, one year subscribtion paying Rs 299 by cheque to a representative of TOI on first week of june. they told of delivering the paper from july 1. But till now no response from the vendor side. the customer care phone is always ringing but no response for mail too. my booking details are as follows. S Arunachalam. No 2 f4, subhalakshmi appartments. South park street. Venkatapuram. Ambattur
Order no NAJ 005013
Contact [protected]. how can i get back my money

Aug 13, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

My order no is NAG 030245
Depot Name : M.R.Nagar Depot Code : D3179
Vendor Name : Govinthasamy Vendor Code : C 504
PRE Name: S.Ravi Kumar Dealer Code : 20436802

I paid for one year subscription for Times of India.The vender is not supplying the paper regularly.When asked he is giving some reasons and quarelling.I had complained several times and nothing has happened. I paid the amount in the belief that Times of India will have good customer care.Now I am giving this complaint in the belief that the problem will be solved seriously.

Thanks & Regards

Benedict Danny
60-A Sanjay Gandhi Street,
Kodungaiyur
Chennai.
Mobile No. [protected]

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