Times Of India Complaints & Reviews

I renewed my subscription to Times of India newspaper for the period from 1st October 2012 to 30th September 2013 on 17th September 2012 giving my cheque. Cheque was collected by Mr. Veeraswami from my home. (He is the same man who collected by subscription for last year on 21.09.11).

Newspaper was not supplied from 1st October as was expected. On questioning, regular newspaper boy said they have not received any instruction from TOI. When I contacted crm.[protected]@timesgroup.com (whose email is given at the back of the receipt) by email after a few days, I was told the cheque is not cleared. Then I came to know that the cheque GIVEN ON 17.09.12 was deposited after 1st October. Crm.chennai was so arrogant to tell me by e-mail to issue a ‘stop payment’ order or stop subscription!! By the time cheque was already cleared by my bank. Besides, a stop payment order would have cost me money as bank imposes some charges.

Newspaper was not supplied until 23rd of October 2012. After that newspaper was missing intermittently. Now during the month of December 2012, newspaper was missing on 9th, 10th and from 13th to 18th (date of this note). Crm also informed me that new subscription actually starts from 14th October 2012. He/she could not answer as to why newspaper was stopped from 1st October as earlier subscription should have continued till 13th October if crm is to be believed. This shows how ignorant a responsible ‘crm’ is about facts.

In the meantime one gentleman Mr. Madhavan from TOI, Chennai along with agent Mr. Shanmugam had visited my house in October on a fact-finding enquiry trip when I was not at home.

I have sent several e-mails to crm but no action seems to have been taken. Another significant development is: the delivery man had told me to ‘renew subscription with him and not directly with TOI’. As such, when Mr. Veerasami came to renew subscription I called the agent Mr. Shanmugam on the number he had given last year ([protected]). He did not answer the call. (most of the times he will not answer phone calls). Only alternative left to me is to file complaint with Consumer Court against TOI for deficiency in service and cheating.

Newspaper is an essential product which is exempt even from bandhs and hartals.

One thing is clear: the CRM and his/her agent Shanmugham have been successful in discrediting TOI which is a respected newspaper.

I am writing this to various Consumer Organisations to spread TOI’s reputation to maximum number of people!!!

I paid one year subscription to Times of India chennai and i was assured of paper will be delivered from[protected]. But till to day no paper i received i sent two e mail complaints but no action. I keep calling their chennai office since 31-11-12 and every day i am lodging complaint but no action from their side. Very worst.

Sekar.S

7 months back I have subscribed for Times Of India News Paper for 6 months and completed the time period. Again one month back I have paid the amount for Times of India news paper & I received for 2 weeks only. Later I am not receiving any paper (since 2 weeks), if I called the concern person they replying as they will check it. But still no proper response. And in first 6 months also I didn't received paper for a week.

I am a regular user of times of india news paper from past 15years. i am the resident of mahesh nagar, near gudimalkapur market. i have subscribed 6 months/200rs offer. From last few days paper boy is giving Deccan cronicle paper instead of times of india. some times he is not giving paper at all. i have informed him. still the result is same.

i am requesting you to take action as soon as possible.

Regards,
Parashurama
[protected]
H. No 204, 13-6-460/46
Mahesh Nagar
near Gudimalkapur market
Hyderabad

I have paid annual subscription Rs.990/- by cheque no187274,dt.29.03.2012, cleared from SBI Wadala branch on 30.05.2012, and Rs.1/- by cash to Time of India vendor (Paperwala) Mr.Salvi. pathanwadi, malad (east) mumbai - 400 097, till date no coupon issue by Times of India. If Times of India unable to start (daily news paper) subscription copy to me then please refund my payment Rs.991/- a waiting your reply.

Regards.

from : faisal a khan
mobile [protected]
[protected]@yahoo.com

I HAVE VIDE ORDER CUM RECEIPT NO. NAI028336 PAID ANNUAL SUBSC. TO TOI B Y CHEQUE NO.186628DT 4.3.12 FOR RS.299/[protected] FOR SUPPLY OF TIMES OF INDIA NEWSPAPER. LAST 2 DAYS SUPPLY IS STOPPED ON THE GROUNDS THAT MY SUBSC.PERIOD IS OVER. THIS WAS STATED BY VENDOR RAVI OF AMBATTUR WHO IS SUPPLYING ME NEWSPAPER I HAVE SENT 2 MAILS TO TOI BUT NO RESPONSE LOCAL PHONE IS ALWAYS ENGAGED. AS I HAVE NO OTHER GO I BROUGHT IT TO THE NOTICE OF CONSUMER FORUM
RAO,AMBATTUR MOBILE [protected]

On Tue, Sep 25, 2012 at 12:10 PM, Praveen Kumar S <[protected]@gmail.com> wrote:
Hi CRM team,

Its been 50 long days and still no response from your end.
Kindly let me know, When are you planning to issue newspaper to my new address.

FYI, I requested for address change 21-Jun-2012.

Rgds,
Praveen

On Sun, Aug 5, 2012 at 5:22 PM, Crm.Chennai <crm.[protected]@timesgroup.com> wrote:
Dear sir

We will inform to area executive and resolve the problem at the earliest

Regards
Crm team


From: Praveen Kumar S [mailto:[protected]@gmail.com]
Sent: Friday, July 27, 2012 9:05 PM
To: crm.[protected]@timesgroup.com
Subject: Re: Reg: Change of Address - C.No[protected]

Dear Sir / Madam,

I had request for address change / issuing paper to new on 21-June-2012.
It is promised that I would start receiving paper from 16-July onwards.

But till now, I haven't received times of india newspaper to my new address.


Kindly do the needful at the earliest.

Regards,
Praveen Kumar S


On Thu, Jun 21, 2012 at 3:21 PM, Praveen Kumar S <[protected]@gmail.com> wrote:
Dear Sir/Madam,

Kindly acknowledge the mail and please let me know when I would starting receiving the newspaper again.

Regards,
Praveen Kumar S


On Thu, Jun 21, 2012 at 1:00 PM, Praveen Kumar S <[protected]@gmail.com> wrote:
Hi,

I had shifted my house from Velachery to Pallikaranai last month.
Kindly do the needful in delivering Newspaper to my new Address.

Old Address:
T4, Priyadarshini Apartments, Murugu Nagar 5th Street, Velachery, Chennai - 42

New Address:
No.6 Kannabiran Koil Street, Pallikaranai, Chennai - 600100.

Other Details.
Order No - NAH023753
Channel No[protected]


Kindly delivery as early as possible as we already shifted a month ago.

Regards,
Praveen Kumar S

HI TOI,
Good morning,
I have registered for yearly subscription for Times Of India(TOI), second year am renewal for the same @ INR 299. But this year local News paper agent asked to pay extra amount INR 240 per annul. Which is close to annual subscription for the paper. when in renewal my subscription I did't get any info for the extra charge distribution to an agent.
I have asked many times to the local TOI news paper agent, They hav't give any proper reason but still they want extra money for distribution. I had delayed two weeks for issue subscription @ INR 240, but the sane time they hav't issue my paper... At last i had given half yearly charge @INR 120, After that only am getting the papers.. This is worst Distribution, Per month Distribution cost INR 20, for the paper INR 25..
If This is so why are we not informed when Renewal happen. we could have avoid TOI will go some other news papers..

Local New paper Agent : Vadivel
Area : Porur, Chennai

Dear Sir/Madam,
I have been a regular reader of English newspapers for the last 66 years since I was 6 years old. My late Dad was instrumental in getting me to read the popular English newspaper then i.e. The Indian Express in the fervent hope that I would improve my knowledge of English although my mother tongue is English being an Anglo-Indian. Nowadays all sorts of English newspapers are being produced and the himalayan blunders that they commit in their write ups will soon make a person forget the little English one knows. I have been reading the Times of India for the last 9 months and the number of mistakes that I have found is so disgusting and nauseating. For instance today there is a write up that states - "cremated body of infant resurfaces mysteriously". How can a cremated person resurface? Are you so ignorant that you don't understand the meaning of "cremation." The Oxford English Dictionary states that "cremation is to burn a corpse to ashes". How then can a cremated person resurface? In another item of news it states that "they conducted searches in the residences of their houses." What a laugh! Don't "residence" and "house" mean one and the same thing? You are strutting about and shouting and publishing that your paper is the "numero uno" among readership, perhaps among people who have very little or no knowledge of English. On top (2) you state "check text spelling before submitting" does it not apply to you? Are your proof readers so poor in English that they don't know what sort of himalayan blunders are being committed and being published? You are a laughing stock among people like me who are submerged in the English language and I am sure that there are 1000s of people like me. It is totally unforgivable for a paper of your standard, that too now "numero uno" (sic) to publish such sort of rubbish and nonsense. It is even more highly disgraceful to allow such blunders to be printed and published. Hope you will be more careful atleast in the future.

I HAVE NOT BEEN RECEIVING TIMES OF INDIA NEWSPAPER AGAINST SUBSCRIPTION OF RS.299 PAID VIDE CHEQUE 800731 DT.17.7.2012 OF HDFC AGAINST ORDER NO.NAJ041571 RRE NAME R MANOJKUMAR RRE CODE 4274 VENDOR NAME C DILLIBABU DEPT NAME ATHANUR DEPOT CODE D4112 DEALER CODE 21580549

ONLY IN AUGUST 6 DAYS PAPER WAS DELIVERED AND LATER FOR MORE THAN ONE AND A HALF MONTH THE PAPER WAS NOT DELIVERED. NO RESPONSE TO CALLS MADE TO CUSTOMER CARE NOS. GIVEN. NO RESPONSE TO MAIL SENT REPEATEDLY.

REQUEST REFUND OF RS.299/- GIVEN SO THAT I CAN AT LEAST MAKE MY OWN ARRANGEMENTS TO PURCHASE AND READ.

REGARDS
R JAGANNATHAN
F1 FIRST FLOOR, THIRD PHASE, ANAND APARTMENTS
RANGANATHAN STREET, URAPPAKKAM 603 212
[protected]

Sir,

I am interested in subscribing for Annual subscription of Times Of India Delhi Paper. I am a resident of NOIDA. Kindly let me know the full details with subscription amount and any special offer, if available, with the contact no. and address of the concerned person to whom I should contact. Or the person may contact me at my phone no. [protected].

P K Chakravarty

circulation dept kind attention, despite of 20 complaints not restored issues.
Suresh Dk

7:27 AM (11 minutes ago)

to CRM, suresh
hi all,

reshmi ss; mob no ,NAG 020724, ullagaram, chennai

news paper is not supplying for last 2 days in spite of 15 complaints last 5 months same story missing new papers continuity
kindly see my last complaining which am suffering from every months.

today Sunday also ic could nt received my new paper in spite of 6 calls made to local bloody agent who collected the subscription fee . i have timely complained every month over phone also to customer care last 5 months more than 15 times paper issues were missing..

the bloody indecent agent name is Mohammed his mobile no is [protected].

are you people so ignorant inefficient and bland not to settle a simple request of 5 month old complaint.

i pray god for all the personnel involved in this dirty, indecent, humiliating act of breaking Th commitment you agreed while collecting the sub fee and failure of duty. continuously.
all will healed with my healing powers. to change your mind blocks. with all the healing reactions in your life itself

report me the result.

you all must understand that believing in times of India i have paid the subscription to gt the news paper supply perpetually.
the most sad things is that , even thogh its delayed or not deliver in one day the the whole misedded out new papers have to delivered together in the next day. this simple request also been easily neglected by the agent/ circulation department.
whom to complaint or to move consumer court, kindly guide me

in spite of continuous complaints done over phone and emails , my subscription and issuance of daily news paper not restored, today also not delivered/ distributed, i really curse all people sitting there and heal all people directly and indirectly involved in this, this will invite huge losses and all sort of difficulties to all of you in times of India who are directly and indirectly involved in this indecent behavior..

Since the publication of Times of India from Nagpur, I am customer/reader of TOI. I pay the regularly. Our colony is located 8 kms away from the District place Chandrapur. We get news paper from Ratan News Agency, Chandrapur Maharashtra. I am getting the news paper delivery daily at about 10 am which is too late for any news paper reader. After my going to office at 10 am news paper arrives. After many complaints, Ratan News Agency informed that they cannot delivery the paper before 9:30 am. Times of India office of Nagpur should initiate action against this vendor. The boy who comes for collecting monthly bill comes well before 8 am but delivery boy of news paper comes at 10 am. What a tragedy and what a worst service.

AVINASH KOPULWAR
D-100/1, URJANAGAR,
CHANDRAPUR-442404 (M.S.)

We have subscribed for Times of India Chennai Edition for the past few years. We live in AnnaNagar Thirumangalam.
THe dealer Mr. Shanmugam is not very regular. YOu never know when he will deliver the paper. Last two days it was delayed today no paper. Called him and he promised to send it but did not do so. In a month he delivers normally only around 10 days. Rest of the time you are lucky if you get it as expected. Repeated complaints to Times has not helped in any way.

SUBRATA BANERJEE, MOB NO.[protected] NOT RECEIVING AT PRESENT), CAME TO ME FOR TIMES OF INDIA RENEWAL, I HAVE PAID RS.390 AS ANNUAL RENEWAL CHARGE BY CHEQUE NO- 000001, DRAWN ON BANK OF INDIA, CHINSURAH BRANCH. OVER & ABOVE I PAID RS. 70 BY CASH AS CLAIMED BY MR. SUBRATA BANERJEE AS SERVICE CHARGES WITHOUT GIVING ANY PROPER RECEIPT & AFTERWARD HE GAVE A " FEMINA " MAGAZINE AS A FREE GIFT OFFERED BY TIMES OF INDIA AS TOLD BY MR. BANERJEE. PLEASE NOTE THAT I USUALLY PAY RS. 20 AS SERVICE CHARGES, BUT THIS IS THE FIRST TIME I PAID RS. 70. PLEASE CLARIFY THE RAESONS & ALSO LET ME KNOW RATE OF YOUR SERVICE CHARGES.

MY CONTACT NO.[protected]
EMAIL [protected]@gmail.com

I live in vashi ,navi Mumbai since 1989. Initially we subscribed times of india and lokkmat news papers. then Times of india started running a campaign where in along with times of india consumer can choose between Economics times or Mumbai mirror or Maharashtra times. But our news paper vendor charges us for Maharashtra times as well. When confronted he said that even though the times of India has printed that one can have a copy of Economics times or Mumbai mirror or Maharashtra times, one still has too pay. This way we end up paying extra for that which we are supposed to be free of cost.

You may know some one call you at your office or home and inform you that he is from Times of India wearing a T-Shirt on which Times of India symbol or name printed.He will inform you that they TOI is offering an annual subscription offer and try to collect that amount ONLY by cheque in the name of Bennet coleman and co Ltd. After that no one will be responsible for delivering the paper to you. If you call them they simply assures to look into that matter within 48 hours. If call back again another person will assure you to solve the issue within 24 hours. At last some of your friends will request a paper vender to deliver the paper.He will do that for sometimes alone. Then he will not response you properly for non delivery of the paper. This is my own story. My order no.NAH 006869 on 11/1/2012. So please avoid such type o[censored]seless and irresponsible offers.My cell No. [protected]

We have two flats within Dwarka, Delhi (In Sector-22 and Sector-23), where a newpaper vendor titled "Udar News Agency" delivers the news paper. We have subscribed for Times of India. Every month the Vendor charges different monthly charges ranging from Rs. 130 in Sector-23 to Rs. 145 in Sector-22. Request for clarifications are met with rude response by the Vendor. It will be really help ful to understand from Times of India, the exact monthly price for the paper subscription (including any breakup of charges). Kindly take some action against this Vendor who is charging exhorbitant prices and is making money in terms of volumes.

Abhishek Bhardwaj
Classic Apartments
Sector-22, Dwarka
[protected]

Dear Sir/Madam,
Customer Name - K. Sarangapani, Ph: 22671346

A cheque favouring Bennet Coleman for Rs.299 drawn on ICICI was sent to TOI office towards subscription renewal. It was duly debited on
13th June 2012. Till date I have not received the coupons and have to answer the delivery boy that I have not received it from TOI office yet... ITS
already 2months....

Everyday I need to call TOI Subscription office and after trying 10-15 times of no answer rings, one customer care person will pick up
and say I will get the coupons in 2days/3 days/1week... its already despatched... it was sent to a wrong address and bounced... blah blah
blah....

I need the status and what happened to the coupons. why there is a delay? After having paid the money,why should i cut a sorry figure in front
of the delivery boy every morning??????

I had subscribed for annual copies of TOI news paper. However my vendor was not reqular and I was not getting news paper. I complained to TOI help line.They asked me to give details of new vendor and changed my vendor. My new vendor was regular and I was getting news paper regularly for one month. After a lapse of one month the new vendor stopped paper saying that he has not received coupons from TOI.I frequently contacted TOI help line to know the status of coupons as my new vendor was asking me to pay money for one month services they have given to me by putting news paper at my residence.AT last I requested TOI help line to refund me my money in 1st week of july.I was assured that my request has been forwaded and I will get refund by end of july.I was surprised to know on 31.07.2012 that my request is not processed and help line did not know the status of my refund.They asked me to contact again tomorrow.

TOI help line do not have any couetsey even to give me the feed back call,however they say they will do so but they don't do it.