Times Of India Complaints & Reviews

I have purchase the yearly subscription under times of india daily news paper on date DEC-19-2022.

I have not received the paper for last 2 month and i have also informed about the same to TOI tollfree number like 10 times. But no further response from them

But sorry to say there is no response from times of india or any action from local paper distributor or dealer..

So please take necessary action and issue the paper to my house as soon as possible.. And extend the 2 months free of my subscription period.

Hope times of india will definitely take action.

Thanks,

Arokkia yogesh

I have booked my subscription on 9 feb 23 and deposit required amount i was told paper will be delivered to be 13 feb 23 but we have not recived till today no one piking my call no one reply on e mail
I think you are loosing credibility & I may not continue with your paper from next year.
ORDER NO #TS037377
CUSTOMER ID DL[protected]

I left Times of India on 31st August, 2020 and my claim for pension was lodged with RPFC Bandra Mumbai Maharashtra on 17.03.2022. However, till date I have not received any intimation from RPFC Mumbai regarding the processing of my pension. My membership number is MH/BAN/0001199/[protected]. I attained the age of superannuation on 31st May 2021.

Kindly look into the same.

With regards,

G.KESORAAM

Dear Times of India Team,

I hope this email finds you well. I am writing to express my concern about an article that was published in the lifestyle section of your publication on 10th February 2023, titled "What apparently was just a cough turned into a stage 3 Lung cancer diagnosis: 26 year old shares how she dealt with cancer."

I am the person referenced in the article, and I was not aware of this publication nor did anyone from TOI seek my consent before publishing my personal story, which was based on my Facebook posts.

As a media organization, I believe it is important to respect individuals' privacy and seek their consent before publishing personal information. I understand the importance of sharing stories like mine to create a positive impact and change perspectives on cancer, but I would appreciate it if you could have contacted me beforehand.

Link for the article: https://m.timesofindia.com/life-style/health-fitness/health-news/what-apparently...⇄

I would like to request a formal clarification on this matter, and I would appreciate it if you could look into this as soon as possible.

Thank you for your time and consideration.

Best regards,
Rasika

Now for the past three months Times of India news paper is not delivered before 8am and even if done the delivery boy just throws the news paper into my gate which falls on water, mud, sump, plants and mostly if it falls on the ground the paper is bitten into pieces by dogs.
I had requested the delivery boy en-number of times to just place the news paper on my gate which is even more convenient for him however, he keeps throwing the news paper and for the past three months I hardly get to read the paper.
I had raised a complaint with the Times of India newspaper distributor for my area Mr.Gowtham Iyer (Mobile :[protected] but he too does not care even after repeated pleas.
MY DETAILS ARE :
A.Henry Joseph
90/24, Ganesh Nagar Main Road,
Selaiyur,
Chennai - 600073
MOBILE NO ; [protected]
SUBSCRIBER ID : [protected]
FORM NO : SCT26727089
DEPOT NAME : SELAIYUR
VENDOR : Saravanan T VI0697

My mobile number is [protected]. I had renewed my subscription for online Times of India news on 20/12/2022 by paying Rs. 475 online using kotak credit card on 20/12/2022. But, I get sms from the Mumbai Times of india office asking me to pay the renewal amount. It is possible that my payment hS gone to Bangalore Times of india offic since my credit card statement shows the it is paid in Bangalore.
This should be corrected and I must get news online.
Victor prince sundarsingh, D101, powai Park, high street, hiranandani, Powai, Mumbai, 400076

Dear sir,

I am regularly subscribing annually for TOI English news paper, CHENNAI EDITION & I have renewed for this year also from 15.12.22 to 14.12.23. I have done the renewal through the link sent by TOI & I have remitted the amount through my HDFC BANK CREDIT CARD.

Since I am aged 70, i am planning to go & settle with my son at Australia.
I request you to cancel the auto debit Authority given at...

I have subscribed for Daily Economic times newspaper, I haven’t received it and instead they give us Times of India newspaper and its not even regular, the subscription is for all 7 days for one year but they put it alternate days
Order number TS0132136

Delivery of the paper irregular..Any amount of requests/follow-up with the Agent is of no avail

Hello,
My parents have moved from Chennai to Bangalore. and need to change the address on their subscription.
Their phone number is [protected] (this is associated with the subscription).
Their expired subscription number is:
Order ID:
SCT8684401
Order Date:
20-Nov-2020

Their current address:
Liberty Square
Flat B-203,
Survey No 23.
80 ft BDA Road
Gubbalalla
Off Kanakapura road,
Uttarahalli,
Banglaore 560062.

Thank you
Srividhya

My subscription for TOI ends in Oct23. However vendor has stopped paper.
I complained on crm.[protected]@timesgroup.com four days back but with no result.
How can a newspaper like TOI remain insensitive to their regular yearly subscriber over such petty issue ?
I think you are loosing credibility & I may not continue with your paper from next year.

Customer id no. 447233

I have been a TOI newspaper subscriber for over 10 yrs now. While trying to renew my subscription online, I noticed that my mobile number saved on the system is incorrect and wanted the customer care to update it. strangely they mention that it is not possible which is ridiculous.
Both numbers on my customer id captured by TOI are incorrect. not sure which sort of defunct systems TOI are using in this digital age. I am looking for a resolution to this issue at the earliest.

I'm residing in chennai and subscribed to times of india newspaper. The delivery was expected to start from dec 1st 2022 but it was still not started and more than 1 month i am behind the customer service team and they are not resolved the issue. If they are unable to deliver newspaper i need refund. If they are ready then i need the newspaper to be delivered for the 1 year from the date they start delivery. Please help me to solve the...

I had paid an amount for an annual subscription of Times Of India Newspaper on 08-Dec-2022. There was no response from Times Of India after the payment was done. I just received a message for an annual subscription message request. When I enquired TOI on 19-Dec-2022, I was informed that in my area annual subscription is not supported. I asked for the REFUND in that case. TOI said that it will be processed in 3 to 4 business days. But till now the REFUND has not been initiated. I am calling customer care daily, sending emails daily to crm.[protected]@timesgroup.com, but of no use. From the customer care executive I just get false promises of getting back. But there is no information about the refund.

Please try to resolve this issue ASAP. I have been a Times Of India customer for the last 10 years, but am losing all the trust now. In the world of digital payments it hardly takes 3 days to refund any amount. Not sure why Times Of India is taking so long.

Just hoping that maybe the complaints is monitored by someone and someone in TOI actually cares about customer satisfaction.

I have taken 6 month subscription for physical newspaper delivery on 21st December 2022.The payment was done on that day.Still the physical delivery has not started yet.You debit the money in the name of subscription but delivery has not started.It has been 5-6 days.
My address is
Flat no 403, Building 1-b,
Maitreyi chs, New dindoshi mhada colony
Malad east, Mumbai-400097.

Kindly get the delivery start from today else will complaint on social media.

With regards

Aparna Dey
[protected]

We have subscribed Times of India annually from TOI, Bangalore, We are not getting it regularly, Though sent many mail to crm.[protected]@timesgroup.com we still not getting regular supply. Really very unhappy with delivery.. Even worst with the customer support. Unfortunately paid for year. Asked many times about escalation chart but not received. Customer ID BL[protected]

Hi,
This is Sylvester from Chennai.
My parents reside at Trichy, Tamil Nadu and have subscribed for the annual subscription of the English daily paper.

But from 16th of Last month, they have not received the papers and the delivery person refuses to deliver the paper and is demanding for extra charges on a monthly basis to deliver the paper at the given address of No:6, Nehru Street, Ponmalaipatti, Trichy 620004.

This is not the first time this is happening since they faced the same issue last year as well.
We have heard that the delivery guys is rude to other people as well in our locality.
We have already lost 1 months subscription and need a immediate solution to this and it better be a permanent one considering the status and reach of your publication.

If this needs to be taken to a higher level or a different channel to be looked into, kindly advise the same.

If i need to make a formal complaint on this, i don't mind as well.

Look forward to hearing from you at the earliest.

Thanks,
Sylvester Noronho

Hello sir/mdam i am sai krishna I have recently taken a new subscription ! But am not getting news paper regularly ! And the paper boy speaking very rudely and my form number is SHT27917435 ! Please sort out the issue

I had taken the Subscription of TOI at my address but now i have shifted my residence to a new address and i want to update my delivery address as no one stays at my old address. Kindly help me with changing the place of delivery.

I live in Daman. I came to this place in April '21. With much difficulty I could find a Vendor to give me TOI at my doorstep from Dec 01. To my surprise I do not get Economic Times or Maharashtra times from Monday to Saturday and Sunday Mumbai mirror or Ravivar Maharashtra times on Sundays for the price of Rs. 7 from Monday to Saturday and Rs. 8 on Sundays. According to the vendor this facility is only for those living in Mumbai. This leaves a bad taste in the mouth. Any justification? Hard to digest.

M. B. Suresh
[protected]@gmail.com
[protected] (Only whatsapp voice call)